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Support Software

Location:
Atlanta, GA
Posted:
February 19, 2020

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Resume:

Corey V Jones

Fairburn, GA ***** adbu2t@r.postjobfree.com 678-***-****

CERTIFICATIONS

•Google IT Support

•CompTIA A+ 220-1001 + 1002 (In Progress)

•CompTIA Network+ N1-007 (Issued Dec 2019)

EDUCATION

•Network Support Training, Per Scholas IT Training, Atlanta, GA, 2019 - present

•Google IT Support, Coursera, Completed October 2019

•Bachelor of Science: Information Technology Concentration in Cybersecurity, Southern New Hampshire University, Online, 2017-Present

•Advance Technology Group, CompTIA A+, Net+, Sec+ Training Certificate of Completion June 2019

TECHNICAL COMPETENCIES

•Windows Server (2016 and 2019), Windows 10, 8.1, 7

•Active Directory (Managing OUs, Users and Groups, Group Policy)

•Linux and MacOS Experience LAN + WAN Support

•TCP/IP Configuration, Subnetting, DNS, DHCP

•Cloud Services Administration

•Hardware Initialization, Installation and Removal

•Hardware & Software Troubleshooting, Infrastructure Support

•OSI Layer-Based Troubleshooting Process

•Change Management (Updates, Patches, Deployments, Backups), knowledge of SCCM

•Installing OS and VMs

• TCP/ IP Configuration

• Hardware & Software Troubleshooting, Infrastructure Support

• Subnetting

• OSI Layer-Based Troubleshooting Process

• Cloud Services

• Installing OS and VMs

• CSXT Payroll System

• CSXT Production Reporting System

• Performance Optimization

• Profitability Improvement

• TIMRS Reporting System

• Data Management/Analysis

• CSXT Oracle Computer System

• Class A CDL

WORK EXPERIENCE

Per Scholas, Atlanta, Ga, 08/2019-12/2019

Network Support Trainee

•Windows Server (2016 and 2019), Windows 10, 8.1, 7

•Active Directory (Managing OUs, Users and Groups, Group Policy)

•Linux and MacOS Experience LAN + WAN Support

•TCP/IP Configuration, Subnetting, DNS, DHCP

•Cloud Services Administration

•Hardware Initialization, Installation and Removal

•Hardware & Software Troubleshooting, Infrastructure Support

•OSI Layer-Based Troubleshooting Process

•Change Management (Updates, Patches, Deployments, Backups), knowledge of SCCM

•Installing OS and VMs

•Hardware & Software Troubleshooting, Infrastructure Support

•OSI Layer-Based Troubleshooting Process

•Installing OS and VMs

•TCP/ IP Configuration

Cemex Ready Mix, Woodstock, GA, 03/2018-10/2018

PROFESSIONAL DELIVERY SPECIALIST

•Safely drive truck to and from destination applying knowledge of DOT driving regulations and area roads.

•Check loads to ensure product is being hauled in an appropriate and safe manner to adjust to desired level.

Keeps equipment in acceptable condition of cleanliness using approved cleaning materials and supplies.

CSXT Railroad, Atlanta, GA, 10/2005-02/2018

FOREMAN SUPERVISOR

•Ensure the overall supervision of all onboard crew members.

•Coordinate work schedules with Railroad EIC, third party contractors and others.

•Pre-plans work activities with Superintendent to develop best means and methods, including safety action plans.

•Track job progress and maintain a safe and clean workplace.

•Reviews all contracts, project documentation and plans to ensure that the work in the field is built to the most recent specifications.

•Plans the day to day operations on assigned project and ensures that proper resources are in place for the timely completion of work, including labor, tools, equipment and material. GA 30213 adbu2t@r.postjobfree.com 678-793-59 Lottery Services of Georgia, Atlanta, GA, 02/1999-10/2005

SUPERVISOR (02/2001-10/2005)

•Manages the field service personnel who perform on-site services including installation, maintenance and repair.

•Oversees the scheduling and training of field service representatives.

•Resolve escalated and repeated troubled issues that may require coordination with other departments.

Develop and deliver in-house training for the employees regarding the service procedure and the company’s policies.

FIELD SERVICE TECHNICIAN, 02/1999-02/2001

•Responds to dispatches and drives to customer locations within his or her "zone" to deliver supplies and to install, remove, or repair all lottery equipment.

•Accurately diagnosing problems in the field and fill out report forms accordingly.

•Assembles and attaches satellite dish and components.

•Replaces or repairs defective parts; Diagnose and support entire machine systems including precision ag technology.

•Complete pre-season checklists and in assist customers within the field operation and adjustments.

•Completes technician comments in a timely manner for the assigned work and turns in necessary paperwork.

•Works as part of a cohesive team within the shop to meet customer needs.



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