Shehab ElZennary

* **** ******, *****

Cairo, Egypt, 12627

+20-100-***-**** / +20-112-***-****

adbu2o@r.postjobfree.com

www.linkedin.com/in/shehabzennary

Personal Information

Date of birth: 12/02/1997

Military status: Exempted

Objective

To secure employment with a reputable company, where I can utilize my skills and business studies background to the maximum.

Languages

English Fluent

AUC - School of Continuing Education

Standardized English Proficiency Test

Grade: English for Professional Purposes (B1D)

French Basic

Skills

Sales and Marketing

Negotiation and persuasion

Interpretation

Performance monitoring

Problem solving

CRM advanced user

Employees training

Organisation

Teamwork

Leadership

Communication, Presentation

Education Qualifications

Degree Institution Major Grade Graduation year

High school Millennium

International

School

General

Secondary

Education

90% 2015

Bachelor Cairo University Business

Administration

Good 2019

Career development

courses

American

University in Cairo

Marketing GPA 3.22 2019

Extracurricular Activities

Model of American presidency [MAP’18]:

2017-2018

Member at branding and promotions committee.

Work Experience

ORGANIZATION POSITION FROM TO JOB DESCRIPTION

VODAFONE UK

Customer

service

representative

Jan-

2016

Sept-

2016

• Open and maintain customer

accounts by recording account

information

• Resolve product or service

problems by clarifying the

customer's complaint; determining

the cause of the problem;

selecting and explaining the best

solution to solve the problem;

expediting correction or

adjustment.

• Maintain financial accounts by

processing customer adjustments

• Recommend potential products or

services to management by

collecting customer information

and analysing customer needs

VODAFONE UK Floorwalker

Sept-

2016

May-

2017

• Provide an on job training to new

comers

• Conduct induction, training &

briefings

• Monitor performance & provide an

on spot feedback

• Handle & resolve Customer

complains

LINGUISTIX TANK

INC.

Transcriber

Jan-

2018

Oct-

2018

• Interpreting Audio Recordings

• Reviewing Drafts

• Identifying Inconsistencies

• Submitting Work to Clients for

Review

• Following Confidentiality

Guidelines

LOC AFCON –

EGYPT 2019

Kenya Team

Liaison Officer

June-

2019

July-

2019

• Act as the point of contact for their

assigned team, linking the

competition and the team by

assisting with daily schedules and

resolving any problems that may

arise

LOC U-23 AFCON

– EGYPT 2019

Nigeria Team

Liaison Officer

Nov-

2019

Nov-

2019

• Coordination of logistics of all

transport of team from airports,

hotels and tournament venues.

• Accompanying teams to their

training sessions and stadiums.

• Attending meetings, interviews,

press conferences and social

events.

• Manage any equipment inventory

on behalf of the team.

• Serve as interpreter during the

meetings

EGYPTIAN

FOOTBALL

ASSOCIATION

Interpreter

Nov-

2019

Dec-

2019

• Facilitate communication between

Norwegian football instructors and

24 Egyptian football coaches

through the daily lectures and

training session in the field.

• Assist in daily schedules

• Translating the course content

from English to Arabic.

CERTIFICATES

Recommendations

References

Mohamed Fouad Morsi

Team Manager

Vodafone UK

+20-100-***-****

Hossam Hassan Gadou

Teams Liaison Officers Coordinator

2019 Total Africa Cup of Nations

+20-100-***-****

Contact this candidate