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Customer Service Quality

Location:
Irving, TX
Posted:
February 17, 2020

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Resume:

KavithaGuntuka

Email: adbtww@r.postjobfree.com

Phone: 214-***-**** (C)

EXPERIENCE SUMMARY

●Software Tester, with 3 years of Project implementation performing Software Analysis, Testing, Business Analysis and Software Development Life cycle.

●1 1/2 years of experience in Reporting tool CMOS

●Experienced in defining Testing Methodologies, Designing Test Plans and Test Cases, Verifying and Validating Web based applications and Documentation based on standards for Software Development and effective QA implementation in all phases of Software Development Life Cycle (SDLC) methodologies such as Waterfall and Agile (Scrum).

●Expertise in automation testing with Python scripting and other similar tools to minimize the manual testing effort.

●Experience on testing on the set-top box and familiar with the set-top box environment.

●Expertise in Manual and Automated testing of various Web based applications.

●Created Test Plans, Test Cases, Test Procedures and Test Scripts.

●Strong expertise in establishing QA policies, procedures, strategies and developing appropriate process to ensure the quality of product.

●Well versed in automation testing tools such as Quick Test Professional (QTP), Load Runner, and Selenium.

●Developing and Maintaining Test Scripts, analyzing bugs and interacting with development team members in fixing the defects.

●Knowledge of Defect/Bug tracking system with the use of tools like HP Quality Center.

●Experience in importing/ exporting the Scripts /data into QC by using MS Word and Excel Add-ins.

●Strong working experience in various databases such as Oracle, MySQL, SQL Server and MS Access.

●Good understanding and knowledge of UNIX commands.

●Extensive experience in Web applications, Web services and Web methods. (Middle ware Testing) SOA

●Vast experience in different testing methods such as Functional, System, Regression, Integration, Performance, Security, Positive, Negative, End to End, UAT and Load testing.

●Worked with Developers, Business Analyst and Project manager to test and document new product and new product enhancements.

●Exceptional analytical, trouble shooting and problem solving skills.

TECHNICAL SKILLS

OS: Windows, UNIX

Business Mgmt. Tools: Rational Requisite Pro, MS Office, MS Visio, CMOS

Database Query Tool: TOAD, SQL plus.

Testing Tools: Python, Quality Center 10, Quick Test Professional 10, Load Runner 7.8, Selenium IDE 1.7.2.

Bug Tracking Tool: JIRA, Rational Clear Quest, Quality Center, Test Director.

EDUCATION

Master in computer Applications from Kakatiya University.

PROFESSIONAL EXPERIENCE

Client Neiman Marcus Nov 2016 to till Date

Irving TX

Role: QA Analyst

COMPANY OVERVIEW

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Responsibilities:

Perform random & directed audits on production units

. Evaluating the work of fellow associates to ensure proper procedures are followed and customer orders are accurate.

. Daily auditing of transactions completed in all departments.

. Identifying and correcting merchandise discrepancies.

. Responding to customer and vendor inquiries.

.Other tasks as required to meet team goals.

· Check associates’ work

· Report errors

· Maintain logs

· Detail Entry

· Troubleshoot as needed

· Flex to other areas as needed

· Attend scheduled shift regularly and punctually

· Effectively communicate with managers and supervisors

· Aid in data entry into the labor management software

Communicated with business customers to discuss the issues and requirements.

Environment: Quality Center, QTP, Windows XP, Web Services, HTML, XML, Java, Oracle and SQL, CMOS.

Client: DHL, CT July' 15 - Nov' 16

Project: LLP Dashboard

Role: QA Analyst

Environment: QTP, My SQL

Testing: Manual Testing

Description:LP Dashboard XL provides dynamic dashboard solution for the control tower teams, management teams, customers. The goal of the dashboard is to provide customizable and parameterized and dashboard views to assist monitoring shipment activity and operations and enhance customer experience through various widgets. The widget list includes - Helpdesk KPI monitoring, Google Earth Map, location map widget, RSS feed, Travel Alerts etc. Dashboard to be customer point of contact and assist DHL to be proactive in managing customer service.

Responsibilities:

Analyzing the Business Requirement Specification Document and Functional Specifications

Designed Test cases for various modules.

Executed the Test cases for the various modules manually

Report bugs using through bug tracking tool

Involved in testing application in different browser compatibility.

Performed the GUI, Functional, Regression testing and retesting.

Worked closely with development team to ensure high quality and timely releases and provided feedback on usability, functionality and quality of user experience.



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