Operations Supervisor
Resume:
SHANNON HALSTEAD
OPERATIONS SUPERVISOR
Email: *******.**********@*****.*** Phone: 502-***-****
EXPERIENCE
MAPS SECURITY, LOUISVILLE – PROJECT AND SERVICE COORDINATOR
November 2019 – Present
Triage and troubleshoot service/equipment add requests.
Order and track equipment needed for servicing and equipment add locations.
Coordinate installation/service and construction with clients and installation partners.
Follow up to insure service and installation completion and client approval.
Obtain floorplans and order/review engineered drawings
Ensure all necessary permits are pulled for room adds/monitoring changes
Communicate with fire marshals, installation partners, vendors, and clients
Cross train on all aspects of project and logistics management.
Coordinate all schedules and components to insure adequate and timely service completion.
Service support to include but not limited to service calls during and after hours.
Other nonspecific growth, managerial, and customer relations duties as needed.
POS PORTAL, LOUISVILLE - OPERATIONS SUPERVISOR
June 2018 – November 2019
●Supervise 30 Associates across multiple areas.
●Evaluate associate performance.
●Reports facility metrics, and quality metrics.
●Quality Assurance Management.
●Create standard operating procedures.
●Executing daily outbound objectives.
●Evaluate and solve all customer complaints out of fulfillment.
●Leads the first high performance team for the multiple facilities.
●Safety Warden and trained medical aid.
PARKER HANNIFIN, LOUISVILLE - QUALITY CONTROL SUPERVISOR
December 2014 - February 2018
●Troubleshoot system errors including inventory SKU’s issues, missing inventory, missing customer information.
●Inspect and Identify parts for anything that no longer makes them valuable to our customers.
●Investigating missing inventory internally. Contacting divisions externally by phone and email to keep communication.
●Fix problem orders by either replacing missing inventory or adjusting the order in the system.
●Promoted within the first year for effective and efficient work.
●Worked as a lead on the repair team essential for heavy equipment repairs, including racking for storage.
●Picked, and packed 5lbs-150lbs of hose daily.
●Safety Warden and trained medical aid.
API TECHNOLOGY, FAIRVIEW - ASSEMBLER II
August 2013 - October 2014
●Assemble all variations of parts to order specifications.
●Upon completion of built parts, they were then tested.
●Apply high voltage coating to necessary parts using various tools.
●Help with inventory audits each quarter.
PROJECTS
High Performance Team, PARCEL (Parker Hannifin)
The purpose of the Parcel Zone HPT is to meet customer demand, improve quality while reducing cost by using “LEAN’ concepts.
Quality Management Project (POS Portal)
The purpose of the Quality Management Project is to lower the error rate as an organization and as individual warehouses.
EDUCATION
SULLIVAN UNIVERSITY, LOUISVILLE - ASSOCIATES
September 2019 - Present
Associates in Science / Business Management
SCANSOURCE MANAGEMENT, LOUISVILLE – CERTIFIED
June 2018 – September 2019
Business Management Certificate
ERIE COUNTY TECHNICAL SCHOOL, ERIE - DIPLOMA
August 2010 - May 2013
Cosmetology / Business
CERTIFICATES
●Leadership Principles: Presented 1/21/2011
●Business Principles: Presented 1/19/2012
●Total Quality Management: Presented 1/16/2013
●Attended Leadership Conferences: 2010-2012
●Excel Basics and Beyond the Basics: March 2017
●Management Certificate: September 2019
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