Brian Santo Domingo

Datacenter and Network Operations

CONTACT INFO

Phone: 209-***-****

Email: adbtvj@r.postjobfree.com

EXPERIENCE

A100 US, LLC (an Amazon Company)

Data Center Operations Technician II

JUN 2014 TO FEB 2020

• Trouble ticket analysis (diagnose and resolve issues) - provide hardware or software assistance and problem resolution

• Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently

• Escalation point and technical troubleshooter for all Systems and Network hardware problems

• Deep diving into RedHat Linux environment server issues

• Use of linux bash scripting to troubleshoot, diagnose, and flash server hardware

• Physical replacement of server and network device parts

• XEN service virtualization troubleshooting

• Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical

• Remediation of physical layer outages, both Systems & Network

• Participate in Data Center power & cooling events

• Install & configure racks of hosts in line with internal SLAs

• Data Center point of contact for all High Severity issues under strict SLAs

• Ensure correct rotation of parts & spares

• Help define metrics to increase our customer uptime

• Enforcing Amazons Security Best Practices

• Contribute ideas to improve operational efficiency

• Participate in and deliver on a number of high impact small to mid-scale projects

• Help build the world’s largest Cloud infrastructure F2OnSite

Field Service Project Technician

OCT 2013 TO JAN 2014

On call technician for various hardware and software level issues for both client and corporate environments. Services areas such as data migration, data center hardware maintenance and installation, and general desktop support onsite. EDUCATION

Devry University of Fremont

Bachelor of Science (BS)

2007 TO 2012

SKILLS

Troubleshooting, Networking, Technical Support, Software Installation, Windows 7/10, Data Center, Cisco Technologies, Linux, Operating Systems, Information Security, Servers, Computer Hardware Installation, Cisco Routers, Windows Server, Computer Maintenance PROJECTS

Windows 8 Upgrade Migration MAY 2014 TO MAY 2014

Expanding from East bay to South bay locations of Taylor Morrison, in charge of sales, corporate, and construction migration towards the most recent Windows 8.1 environment. Established proper installation by utilizing 8.1 DISM image for a complete overhaul of over thirty systems within different locations while maintaining functionality of local devices and network configurations.

LANGUAGES

American English (Native or bilingual proficiency)

CERTIFICATIONS

DCSE Onsite Troubleshooting (Cert ID :

3028)

Dell

NOV 2013

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