Manager Resources
Resume:
Marcia Popp
Ombudsman, Aging
Saint Paul, MN ****7
***********@*****.***
Work Experience
Senior Manager
Dependable Home Health Care - Saint Paul, MN
June 2018 to Present
Currently supervising 7 Designated Coordinators, who are supervising hundreds of direct support professionals, who support those with differing abilities to lead their best lives. Demands problem solving, creativity, budget management and knowledge of 245D policies and procedures. General Manager
Holiday Retirement - Bloomington, IN
Present
General Manager for 114 unit independent living community. Responsible for all aspects of property management, budget, hiring and retention of associates, and most importantly enriching the lives of seniors.
Director of Client Services
Area 10 Agency - Bloomington, IN
2012 to 2018
Responsible for Case Management, Intake and Referral and Pre-Admission Screening Departments
● Responsible for training, evaluation and supervision of 15-20 employees whose mission was to develop care
plans to support individuals to age at home with dignity, and to continually assess level of care to help individuals and families determine when longer term placement might be necessary
● Performed budgetary management of several State and Federally funded programs, including submission of monthly and annual reports
● Helped individuals and families through the maze of Medicare and Medicaid
● Developed positive working relationships with local community organizations such as IU Health Bloomington,
Dayna Thompson with Alzheimer's Resource Services, Adult Protective Services, local physicians, and numerous in home service provider agencies
Ombudsman
Area 10 Agency on Aging - Bloomington, IN
April 2010 to April 2012
Long-term care Ombudsman for those living in long term care facilities and assisted living communities over a 2 county area.
Human Resources Manager
Area 10 Agency on Aging - Bloomington, IN
2010 to 2012
Responsible for all on-boarding and orientation for new employees. Developed Employee Handbook and company HR guidelines from scratch Liaison for employees regarding all company benefits Director of Case Management Processes
IN Professional Mgmt Group - Bloomington, IN
2008 to 2010
Trained, informed and supported over 300 Case Managers throughout the state of Indiana
● Acted as a liaison between state representatives, stakeholders, and IPMG
● Problem solved, incorporated strong analytical and communication skills while interfacing with representatives of IPMG and Indiana Family and Social Services Administration (FSSA) South District Director
Indiana Professional Mgmt Group - Bloomington, IN
2006 to 2008
Hired, trained, and supervised over 25 case managers, responsible for over 700 clients, over an 11 county area.
● Managed the quality, training, and million dollar budget for the entire district President
Professional Case Management Services, Inc - Bloomington, IN 1997 to 2006
Owner of company that contracted with the state of Indiana to provide case management services to individuals on the Medicaid Waiver Program
● Specialized in serving individuals with Autism and Developmental Disabilities
● Coordinated and monitored budgets and services to individuals enrolled in the Indiana Home and Community
Based waiver program
Education
Masters in Public Health
Indiana University - Bloomington, IN
Bachelor of Science in Elementary Education
Indiana University - Bloomington, IN
Skills
• training
• Operations
• Scheduling
• Leadership Experience
• Customer Service
• Senior Care
• Microsoft Office
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