Mohamed

Abdi

*** ********* ******

647-***-****

adbtru@r.postjobfree.com

Detail-oriented, analytical individual looking to secure a position as a machine operator utilizing exceptional problem-solving, and communication skills.

Education

[SEPTEMBER 2014 - APRIL 2017]

Business Administration / [George Brown College, 200 King St E, TORONTO, ON M5A 3W8]

[SEPTEMBER 2007 - JUNE 2011]

GED/High School Diploma / [Westview Centennial Secondary School, 755 Oakdale Rd, North York, ON M3N 1W7]

Skills & Abilities

Competent at managing responsibilities in a high-volume atmosphere

Skilled at interacting with customers of all socioeconomic backgrounds

Hard worker, quick learner, and an ability to assume responsibility

Ability to elicit confidence and build a rapport

Proven ability to identify, analyze, and solve problems

Adept at organizing data collection and data analysis tasks

Highly computer literate

Experience

[October 6th 2015 – Present]

Machine Operator / [Armor People Link, 36 Bessemer Ct Unit 2, Concord, ON L4K 3C9]

· Loaded / unloaded goods from the trucks with the help of the counter balance, cherry picker, dock stocker and power walkies.

· After received the unloaded goods from the trailer put away in the shuttle and regular racks.

· Picked bulk orders from various locations throughout the warehouse with the help of Raymond Reach and layer picker and labelled for delivery.

· Consistently met or exceed production quotes and quality

· Maintained clean and organized work station & reported any health and safety issues to management.

[January 27th 2013 – September 15th 2014]

CUSTOMER SERVICE / [BEST BUY, 7850 Weston Rd Bldg. E Unit 1, Woodbridge, ON L4L 9N8]

· Responsible for the processing of all customer purchases, returned product, exchanges, service requests, and/or defective products

· Communicated return, exchange, and/or service policies to determine the best option for customers.

· Managed inbound calls by answering questions; offered product and service sales opportunities

· Assisted phone customers that come into the store to pick up their product

· Helped resolve in-bound customer problems and issues, escalating to management as necessary

[JUNE 29TH 2009 – SEPTEMBER 1ST 2012]

CUSTOMER SERVICE / [SHOPPERS DRUG MART, 3975 Jane Street, North York, ON M3N 2K1]

· Ensured customers were satisfied

· Stocked shelves with products offered by the store

· Learned to build rapport, listening, clarifying and managing conversational flow

· Dealt with upset customers, conflicts and challenging situations

· Delivered outstanding service, exceeded expectations and built long-term loyalty

References Available Upon Request

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