INTRODUCTION

Customer-focused hardworking professional with a variety of experience spanning over 15 years.

Advanced skills in MS Office Suite (including Word, Excel, Access and Outlook); demonstrates ability to learn new computer systems quickly.

10+ years of Asset Management/Auditing experience including the Asset Management Lifecycle

8+ years of Database experience ranging from BMC Remedy, FAMIS, Sunflower Asset Management System, and more.

Excellent multi-tasker handling several different tasks on a weekly basis in a fast paced environment

Able to work with a team or independently on various tasks

Expert interpersonal and communication skills -- known for excellent handling of sensitive issues; ability to quickly and effectively resolve customer complaints and inquiries.

Strong reputation for dependability, enthusiasm, punctuality, integrity, dedication and honesty.

80 wpm & Microsoft Office Suite 2016.

PROFESSIONAL EXPERIENCE

Asset Management Mid Tech Consultant Sep 2019-Feb-2020

Meridian Technologies

Contracted with Perspecta

Supporting the United States Marine Corps

Oversees Asset Inventory for Marine Corp Enterprise Network within Remedy

Responsible for vetting and updating asset inventories from each USMC Site

Researches equipment warranty dates and new products for sites to use in the future

Uses Microsoft Access and Excel to compare data sheets and match up assets with sites

Uses reports from Remedy, JELA, DPAS, HP, and Cisco to compare data

Configuration Manager Sep 2017-Feb 2019

The Ventura Group, INC

Contracted with JPRA

Supported the Air Force and Joint Personnel Recovery Agency

Oversaw Asset Inventory of 1300+ Items and 100% complete inventory

Responsible for all assets and updating database information upon receipts of requests for transfers, installs, and destruction.

Managed program CI baselines and prepare/inspect Agency baseline packages on monthly basis

Controlled assets in Microsoft Access and ran reports through Microsoft Excel

Team Lead for 2018 Desktop Refresh Project

Reviewed/Managed changes throughout configuration items (Cis) lifecycle

Spoke with vendors handling purchases for our department

Responsible for all Hand Receipts whenever equipment was issued, exchanged, or moved

Organized and maintained two storage rooms

Facilitated 4 meetings a month; 2 with Contract Company and 2 with Customer Control Board to discuss Change requests.

Handled Asset Changes such as purchases, moves, and DRMO once warranty has expired

Asset Management Specialist Sep 2016-Aug 2017

CNSI

Contracted with ZolonTech

Contracted with ZolonTech to support Department of State Diplomatic Security

Created Baseline for all Laptops within CTO

Used Remedy to house CMDB controlling all assets on the network. Kept database up to date with all information pertaining to assets.

Created, and managed tickets supporting the Asset Management life cycle

Delivered/Picked up equipment from Customer Sites

Team Lead of Annual Inventory for 30,000 plus assets

Responsible for process DRMO for old equipment

Team Lead for Storage Room

Assisted in the 2017 Desktop Refresh Project

Used Microsoft Office to run reports and compare scan data with Remedy.

Asset Management Specialist Mid-Range Aug 2016-Sep 2016

Stratascorp Technologies

Contract with USMC

Contracted with HPE to support the USMC

Used Remedy to house CMDB controlling all assets within the network

Ran daily/weekly reports through Excel and Access

Updated records in Remedy with updated information from RO’s

Created and managed tickets to ensure all assets are going through the correct process.

Data Analyst/Tester (Public Trust Clearance) Oct 2015-Apr 2016

Apex Systems

Contract with CACI/FDIC

Quality Control as CACI subcontractor for FDIC

Execute Test Cases for thousands of banks nationwide from FDIC Console Database

Analyze case data to ensure databases have accurate data

Ensure 100% accuracy with every data file

Use Relativity and iConnect NXT databases to validate case files for FDIC Banks

Report accurate findings from each test case while maintaining daily, weekly, and monthly counts.

Train new employees through processes

Configuration Management Analyst (Secret Clearance) Nov 2010 to June 2015

Computer Science Corporation

Contract with TSA

Maintained a Configuration Management Database in Excel for TSA with thousands of devices from sites nationwide.

Engage internal and external stakeholders throughout the configuration management process to ensure comprehensive communications related to upcoming changes

Process asset requests through BMC Remedy in a timely manner

Controlled all assets in BMC Remedy updating statuses and ownership as required.

Use Solarwinds to track systems that go offline

Use Sunflower Asset Management System to compare asset data ensuring accuracy.

Controlled Asset Management Audits including Purchases, Warranties, and DRMO

Attend CCB Meetings to review/manage changes throughout configuration items (CI’s) lifecycle

Support creation of contract deliverables and configuration management project artifacts

Process monthly deliverables for CSC through inventories

Run daily, and weekly reports to ensure accuracy with asset data

Connect with field offices nationwide to ensure data matches with the CMDB

Use Microsoft Access to compare spreadsheets full of data for accuracy

Support training efforts as required – provide input, document requirements, and support the design and delivery of training programs

Generations Visa Services Jan 2010 to Nov 2010

Administrative Assistant

Receive mail from UPS, Fed Ex, and USPS

Enter and maintain application data from clients nationwide

Ensure accuracy and proper documentation is included for processing

Drop off and pick up passport from Department of State in a timely manner

Drop off and pick up passport with proper visas in a timely manner

Send passport to proper client via fed ex, ups, or other shipping company.

Administrative Assistant 1 Aug 2007 to Jun 2009

Precision Infrastructure INC

Licensed as a Passport Agent for Department of State from September 2007 to June 2009. Able to execute applications for Official, and Tourist passports for Federal Law Enforcement Agents that belong to Transportation Security Administration, Immigration and Customs Enforcement, and The Federal Air Marshal Service.

Used Microsoft Excel spreadsheets to run daily, weekly, and monthly reports.

Used Microsoft Word to write up documents requesting Official, Personal, and Diplomatic passport actions, along with visas for foreign countries.

Processed passport, and visa applications for the 2008 Chinese Olympics.

Assist in the 2009 Passport Acceptance Agent Training Class.

Perform various courier tasks such as driving downtown to DC visiting country embassies, and consulates dropping off, and picking up passports to ensure agents receive passport actions, and country visas to perform Official Business.

Use Federal Aviation Administration’s database to keep track of data for each federal employee nationwide. Kept records of each Agents passport and visa records up to date in FAMIS.

Warehouse Clerk 1 Sep 2006 to Aug 2007

Tech USA – CACI

Receive mail from various shipping companies around the world on a daily basis

Update database with product information as it is received

Properly stock products in right bays to ensure accuracy

Maintain accurate inventory count for items such as network routers, cables, and cards

Provide training on receiving department procedures to new employees

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