Customer Service Store Manager
Resume:
Miss Kory Groening
*********@*****.***
Coordinate & Manage Teams/100 % Client Satisfaction/Inventory & Sales/Data Entry/Grounds Maintenance
Efficient, Highly Organized, Prioritize, Detail Oriented, Outgoing, Energetic, Management, Administration, Customer Service Driven, Extremely Hard Working, Mobile, Reliable, Conscientious & Dedicated. Willing to relocate.
Work Experience
RSMC p/t
Canada Post – Edson, AB
Aug 2019 – December 2019
Sort mail & parcels, process orders using Portable Data Terminal, prepare deliveries, safely deliver mail & parcels on time, be prompt & provide customer service, confirm payment & signatures as required, uploading reports, able to find addresses.
Contractor Rural Route Delivery
Canada Post - Bonnyville, AB
July 2018 to Present
Sort mail & parcels, process orders using Portable Data Terminal, prepare deliveries, safely deliver mail & parcels on time, be prompt & provide customer service, confirm payment & signatures as required, uploading reports, able to find addresses.
Tow Truck Driver/Shop Manager
Straightline Towing & Auto Centre - Bonnyville, AB
March 2018 to June 2018
Operate Flat deck & Wrecker, Roadside Assistance, provide customers with exceptional service, answer calls to retrieve break downs, repos and accidents. Organize shop & office, scheduling tire repairs, vehicle detailing & windshield repairs. On call 24/7/365.
Operator 1/Parks Supervisor/Landfill Operator/Garbage Truck / Sand & Snow Plow
Town of Bonnyville - Bonnyville, AB
July 2011 to October 2013
Managing time efficiently when operating the garbage truck helped in completing the route in a timely manner and allowed time to help with other projects. Moving dirt and assisting in snow removal - operating Freightliner, Mack, Kenworth and Peterbilt. Run landfill compactor, and position 18-wheeler to space garbage gets deposited to. My co-worker and I designed, organized, and manually labored the landscaping at many parks and baseball fields throughout the town. Safely operating industrial equipment like; bobcat, back hoe, loader, mowers and trimmers. Personally, completing daily and small maintenance of said trucks and equipment. Directing approximately 10 summer students in the maintenance of lawns and planting/caring of gardens.
Events Coordinator/Office Administration/Marketing & Advertising
Bonnyville Curling Club - Bonnyville, AB
October 2016 to November 2017
Arrange event's, bonspiels, leagues & private functions. Organize and train volunteers as kitchen staff and bar tending. Inventory management for rink & lounge. Coordinate volunteers for events, contact new clients with updates, design flyers, cold call to sell advertising spaces & acquire sponsors, contact & collect overdue accounts, stock coolers, update forms, receive registrations
Service Advisor / Accounting Clerk
GM Dealership – Alberta
April 2017 to August 2017
Determine customers needs for servicing on their vehicles, Coordinate mechanics daily job requirements, Receive payment, Reception relief, Sales. Schedule customers LOF and regular or emergency vehicle maintenance. Assist customers in deciphering their vehicle issue to obtain a suitable method to correct mechanical issue. Data enter detailed information for work order which technicians use to diagnose mechanical issues Enter warranty and internal notes for invoicing and PDIs
Welcome Desk Administrator
Bonnyville Centennial Centre - Alberta
October 2014 to April 2017
Sell memberships & event tickets, give customers tours of facility for events, Coordinate teams & events, determine needs of coaches, teams & event leaders, daily cash outs, work closely with coworkers to manage events & supply quick responses or actions to rectify problems. I schedule sports practices, games, tournaments and special events daily completing follow through service, prepare confidential documents and explanations of terms and conditions. The sports facility has taught me flexibility in a busy and noisy environment allowing me to learn stress management skills and the ability to complete the required tasks for exemplary customer satisfaction. Implement services and programs that provide additional benefit to the facility members and employees.
Operator Hydrovac / Combo Unit / Dump Truck
Big Eagle Services - Red Deer, AB September 2010 to July 2011
Class 3 Hydrovac & Combo Unit Operator. Safely operate and maintain hydrovacs, combo units, and steamers at various locations ensuring the highest OH&S standards. Prepare daily log books, trip inspections, and job specific JSA's and tickets. Possessed all essential safety tickets such as; first aid, H2S, ground disturbance, confined space and off-road defensive driving. Clean spills and compressor buildings in oil fields from Northern Alberta to Manitoba.
Roustabout/Swamper
Marvo Enterprises Ltd - Alberta
July 2007 to September 2010
Meet expectations of each client's needs, be prepared, on time and professional at all times. Do regular walk arounds and continuous maintenance and cleaning of all truck units.
Data Entry/Reception/Shipper Receiver
Consumer Response Mkt - BC
February 1999 to July 2000
Analyze and maintain detailed systematic records to ensure 100% accuracy. 13. Organize daily schedules and meet strict deadlines and prioritize accordingly.
Retail Store Manager / Production Asst / Accounting Clerk / Sales
Beachcomber Hot Tubs - British Columbia
June 1991 to February 1999
Inventory control / mark up / projections & reports / Parts ordering / receiving / data entry and sales. Customer estimates including markup & labor costs. Increase production by analyzing quality control procedures.
Education
Certificates, 2 credits short for Diploma in Legal Administration / Bookkeeping Certificates
Sprott Shaw College - Abbotsford, BC 2005
Graduate
H.D. Stafford Secondary School 1991
Skills
Bookkeeping Certificate, Legal Administration Certificate, Microsoft Specialist/Computer Technology
Certificate, Customer Service Specialist
Certifications/Licences
First Aide CPR/AED LEVEL A
January 2009 to October 2019
H2S Alive
December 2011 to November 2020
Ground Disturbance Level 2
December 2008 to February 2020
Confined Space Entry Level 2
April 2019
CSTS-09
December 2013 to Present
eGSO
December 2013 to Present
Additional Information
I have held WHIMS, TDG, GODI, Fall Arrest, Fatigue Awareness.
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