EDUARDO C. MAPALO ECE/RHCSA

Permanent Address: Blk20 Lot10 Fiesta Communities Manibaug Paralaya, Porac Pampanga Philippines

Contact No. +639**-***-****

QUALIFICATION SUMMARY

I have been in the Information Technology field for 20 years with almost 17 years extensive experience specializing in AWS/Kubernetes/VMWare System/Administration, Project TeamLead/Supervisor, Network services and operations. Currently, I’m working as DevOps Support Team Lead/Senior System Administrator Team Lead of a US Business Process Outsoursing and Call Center company engaging its business on Data Communications, Web Development, E- Commerce, VMWare, US Car/Trucks/Train/Motor Parts, VOIP technologies and outstanding customer service. I have been involved in Project Management – from planning to implementation. I have been given an opportunity to spearhead a couple of project.

HARDWARE NetApp Storage, Pure Storage, IBM Blade Center H, IBM DS4700 (SAN), IBM System x3650 M2, Cisco Secure Pix Firewall, Juniper Netscreen, Avaya Definitry ECS G3R, PSAX, Cisco Router, Cisco VPN, Bay Networks, Accelar, Nortel Bay Stack, Cisco Switch, 3COM Switch, Intel, IBM Server/Workstation, HP Server, DELL Server, Adaptec/Intel RAID Controller, Notebook PC, HP Printers, FAX, Avaya PABX, Modems.

SOFTWARE VMWare vSphere 4/5, Xen, Veritas Backup Exec, Symantec Backup Exec, ACRONIS, SQUID, APACHE, DNS (BIND), Firewall (ipfw and iptables), Sendmail, Postfix, Kannel SMS Gateway, RAID, DRBD, HeartBeat, MON, Unison, Nagios, Sitescope, Cacti, Jira ticketing system, Wiki, Pure-ftpd, JFFNMS, freevrrpd, Active Directory, smtp-auth, smtpprox, PAM, Kerberos, NIC Bonding/Teaming, Openfiler and Starwind (ISCSI SAN Solution).

CLOUD Akamai, CloudFlare, Instart Logic, Amazon AWS (EC2, S3, RDB, VPC). EC2 Services, Docker, Kubernetes, Git, Ansible, Jenkins (Apache, PHP, MySQL, Mongo, Squid, Nginx)

OPERATING SYSTEMS UNIX, CentOS, Fedora Core, Redhat Enterprise Linux Server, Debian, Slackware, Suse Linux, Alpine, Windows 2000/2003/2008 Server, Windows 2000 Advance Server, Windows NT 4.0, Sun Solaris, FreeBSD,.

DATABASES MySQL, Mongo, PostGRESQL

LANGUAGES Basic C and C++, Shell Scripting, Javascript, HTML, PHP, Perl, JSON,YAML, Groovy.

PROTOCOLS SIP, TCP/IP, SMTP, SMTPS, POP3, POP3S, IMAP, IMAPS, IPV4, HTTP, HTTPS, SSH, RAS, WAP/SMS, PPP, DHCP, ETHERNET, IIS, SNMP, NTP, SFTP, FTP.

HIGHLIGHTS OF DELIVERED PROJECTS:

1. Project Name: CONTENT PROVIDER LAN/WAN Systems

Company: Intermedia Solution Inc.

Role: System Engr./Junior System Administrator

Team Size: 3

Software and Platform: Red Hat Linux, Suse Linux, Kannel SMS, POSTGRESQL, MYSQL, PHP

Hardware: CISCO ROUTER, XEON INTEL PROCESSOR,3COM Switch, INTEL MOTHERBOARD

Responsible including setup,configuration of squid proxy,apache,kannel,postfix,iptables,clam-av,SERVER's Hardware assembly .

2. Project Name: INTERNAL ROUTER/FWALL, BACKUP and Disaster Recovery SYSTEM

Company: Cyber city Teleservices. Phils. Inc.

Role: PROJECT ENGR.

Team Size: 2

Software and Platform: WINDOWS 2003 SERVER, Veritas Backup Exec, Symantec Backup Exec, ACRONIS, HP Tape and Autoloaders drivers

Hardware: Tandberg SLR Autoloader, HP DDS4 and DAT72 tape drive, DAT72 1*6 Autoloader, HP Storage works 1/8 ULTRIUM Autoloader, Storage works G2 1/8 ULTRIUM Autoloader

Responsible includes setup, configuration, full image backup copy of server's for disaster and recovery plan.

3. Project Name: Canon Project

Company: Canon Information Technology Phil. Inc.

Role: Windows/Linux Administrator/Project TeamLead

Team Size: 4

Software and Platform: VMware vSphere 4, RHEL 5.3, RHEL 4.0, Fedora 11/10/9.0/7.0, Centos 5.0, Debian, Slackware, Windows Server 2008/2003, Postfix, Heartbeat, DRBD, Csync, OpenLdap, smbldap-tools, Squirrelmail, Samba, DHCP, Eset-Nod32, VAMS, Kaspersky Anti-virus for Proxy Server, HTTPS, SVN, SVK, squid, iptables, DNS, Juniper Netscreen.

Hardware: IBM, HP, Intel

Responsibilities includes, supervise, setup, configuration, installation, maintenance and level 3/4 trobleshooting support, Project Documentation.

4. Project Name: VM Servers Volume Allignment

Company: US Autoparts Network Philippines Inc.

Role: TeamLead

Team Size: 4

Software and Platform: VMWare Vsphere, RHEL, Apache, PHP, MySQL, Mongo, Memcache

Hardware: HP

5. Project Name: E-Commerce WebSite Migration from Old to New DataCenter

Company: US Autoparts Network Philippines Inc.

Role: TeamLead

Team Size: 4

Software and Platform: RHEL, Apache, PHP, MySQL, Mongo, Memcache

Hardware: HP

6. Project Name: E-Commerce Site migration from Bare Metal to AWS Infrastructure.

Company: US Autoparts Network Philippines Inc.

Role: TeamLead

Team Size: 6

Software and Platform: Apache, Nginx, RDS, AWS Services: EC2,S3, MySQL, PHP, VPC

WORK EXPERIENCE

Name of Company: U.S AutoParts Network (Philippines) Corp. – Mandaluyong City

Type of Business: Call Center and BPO company

Company Size : 1500+

Position Lead Platform Engineer lll/Senior Linux Team Lead

(March, 2011 to Present)

Principal Duties:

Management details:

Manage and Supervise Linux System Administrators/Platform Engineers to ensure a smooth transaction on daily task and ensure that there were always SysAd on duty 24x7 operations.

Coordinate with product development Managers, Team Lead and developers to ensure staging and production deployments are done properly and in a timely fashion.

Submit daily and weekly reports to the DevOps Manager/IT Director regarding the status of project and items to do with corresponding tickets assigned.

Ensure and maintain tickets are always updated/completed by reminding the Platform Engineer/Linux System Administrator to monitor their corresponding pending assigned tickets to meet deadlines and completion.

Coordinate to the third party data centers Leads and Engr for any plan of hardware upgrade, software installation to ensure a minimal impact on production servers.

Implements change control management with ITIL standard procedures.

Coordinate with our United States of America (IT managers and director) counterpart when resolving issues and incident that require their approval.

Work closely with the Platform/Linux team to assure that Endeca staging and production deployment are properly done accordingly.

Technical details:

Manage AWS, Kubernetes, Ansible, Jenkins CD Enviroment.

Manage virtual machine residing on ESX Servers.

Migrate E-commerce Web Site from on Datacenter to Another (Apache, PHP, Mongo, MySQL, Memcache).

Troubleshoot the latest Linux and virtualization technologies.

Managed and administer large scale enterprise server infrastructure with 300+ Linux server with different RPM base operating system in a 24x7 mission critical staging and production environment.

Managed Staging and production Servers that are members of the cluster pool with load balancing system.

Resolve/fixed disk/memory space problem on physical and virtual servers by adding physical/logical disk (LVM) to affected servers.

Install/setup HP/Dell tools for remote administration and PHP modules on Web cluster servers.

Name of Company: Integrim BPO Solution, Inc. – Quezon/Makati City

Type of Business: Canadian BPO company

Company Size : 1000+

Position Senior Technical Support Engineer/Linux System Administrator

(Sept, 2010–March, 2011)

Principal Duties:

Manage virtual machine residing on ESX Servers.

Troubleshoot the latest Windows, Linux and virtualization technologies.

Manage and setup applications to monitor service uptime and performance using Gomez, Sitescope and Cacti.

Responding emergency tickets not less than an hour and coordinate with vendors as needed arises.

Implements change control management with ITIL standard procedures.

Response during on call within 15 minutes and acknowledge all tickets that needs to be accomplished as scheduled.

Coordinate with our Canadian and Europe (developers, DBA and IT managers) counterpart when resolving issues and incident that require their expertise and approval.

Managed Production Servers that are members of the pool with Big-IP (F5) load balancing system.

Name of Company: Fujitsu Philippines Inc. - Makati

Type of Business: BPO

Company Size : 1500+

Position Windows/Linux System Administrator from May-Dec 2008 and Project TeamLead from Jan 2009-Sep 2010.

Principal Duties:

Canon Project – Project Team Lead ( Jan, 2009 – Sept, 2010 )

Management details:

Supervise System and Network Administrators to ensure a smooth day to day task and ensure the availability of entire CANON IT System.

Planed the migration of Canon Email System to Virtual Machine with the use of BladeCenter H, DS4700 scalable storage (SAN), IBM System x3650 M2, VMware vSphere 4, RHEL 5.3, Postfix, saslauthd, dovecot, smtpprox, eset-nod32, VAMS and SpamAssasin.

Suggest the use of Content Web Scanning/filtering with the use of one of the following ( Dansguardian with Clam-AV, Trend Micro – InterScan Web Security Suite, Kaspersky Anti-virus for Proxy Server).

Planned the migration regarding the implemention of all linux server’s to RedHat Enterprise Linux Server 5.3.

Provide detailed documentation on all projects implemented and other usable how tos that may serve as reference by CANON.

Technical details:

Building virtual machine residing on ESX Servers.

Installed, setup and configured MailMan to be use by Canon as mailing list system.

Modify smtp proxy perl script to force users to cc’ed either of their two supervisor when sending external emails.

Upgrade Eset-Node32 antivirus email server on central email server.

Upgrade Vexira Anti-virus for Mail Server (VAMS) on external email gateway.

Modify smtpproxy server with the use of smtpprox perl script, to force users to include carbon copy of superiors when sending external emails.

Create Shell script to automate backup of emails, disk usage monitoring and email notification.

Modify external email server gateway to combine postfix, vams, and spamassassin to minimize the spam penetration.

Create shell script to automate the capturing of spammers IPs and use iptables to drop the packets.

Install, setup and configuration of Windows 2003 Server Fail-Over cluster with DRBD and Openfiler ISCSI SAN Solution.

Name of Company: Cyber City Teleservices Phils. Inc. – IS027001:2005/PCI Standard

Type of Business: Call Center

Company Size : 3000+

Position :Technical Support Engr lll/System Administrator (Jul 2004-May 2008)

Principal Duties:

·Updates patches/packages and installation/configured of CLAM-Antivirus to all UNIX Machine for IS0-27001 and PCI Standard requirements.

·Implements PC firewall/router to every subnetworks for security reason.

·Modify and setup vectoring, proxy servers request by client to be implemented

·Install, configured and setup FAIL-OVER for every server to ensure high-availability for the use of internal and external client.

·Administer Windows NT 4/2000/2003, Lotus Notes Domino R6, SQL 97/2000 Server, Squid/Wingate Proxy Server, Backup Server, Firewall/Router,Cisco PIX Firewall, PureFTPD/BulletProof FTP server, and PDIALER/NICE Recording server.

·Participated/Represent the BACKUP and RECOVERY SYSTEM, UNIX SYSTEM on the audit conducted by SJS Philippines Inc. for IS027001 and PCI Standard conducted by Crimson Security.

Name of Company: Intermedia Solutions Inc.

Type of Business : Mobile and Internet Solutions

Company Size : 60+

Position : Network Specialist/Systems Administrator (Oct 2001- Jul 2004)

Principal Duties:

·Installed and configured Windows 2000 servers with Active Directory and NIS for Linux Desktop clients. Designed and implemented group policies for various groups throughout the network. Setup Windows to Linux File and Printer Sharing using SAMBA package from Linux Redhat.

·Installed and configured Sendmail, and Postfix for email. Implemented mail auto-answer (vacation), junk mail filtering, anti-spam tools along with Antivirus filtering for all traffic passing through server. Performed monthly back-ups of mailboxes, monitored state of server using email alerting. Implemented port-forwarding to minimize the use of external IP ADDRESSES and for mail security.

·Deployed Squid transparent proxying service for caching purposes to decrease client-side and by overall improving network bandwidth. Implemented Port Scanning utility on firewalls to secure both remote and local network links. Monitor internet traffic through MRTG.

·Set-up SMS server using Kannel connecting to both TELCO (GLOBE and SMART). Implemented secure remote administration using iptables, ipchains and sudo packages

·Setup Fail-over HA Cluster for Firewall, DNS and Proxy Server Setup DRBD (Distributed Remote Block Device) Data Redundancy HA cluster for email, database and file server, to have a high availability and reliability.

Name of Company: R.D. Policarpio & Co., Inc.

Type of Business : General Contractors

Company Size : 200+

Position : IT Network Technician (April. 2001 – Oct 2001)

Principal Duties

Designed and implemented the company’s internet connection and LAN and later introduced Linux as a practical and alternative OS for servers.

Install and maintain network hardware such as switches, hubs, PCs, NICs, and modems.

Install and configure network printers, Internet server, manage files, accounts, and perform backups.

Name of Company: ACER Inc. (Taiwan)

Type of Business : Manufactoring

Company Size : 2000+

Position : Computer Technician (March 2000 – Feb 2001)

Principal Duties

Maintained and troubleshoot computer hardware such as mother board, video card, sound card, hard disk, CD-ROM, Floppy drive (Acer models, IBM models, Hitachi models).

Test and inspect randomly, desktop computer for defects which can be seen in the production.

Install, configured and troubleshoot Office 97 & 2000, Windows 98, Windows 98se, Windows 2000 Professional, Windows ME.

Name of Company: America Online Member Services Phil Inc.

Type of Business : Call Center

Company Size : 1000+

Position : Online Technical Consultant (Feb 1999 – March 2000)

Principal Duties:

Provide technical support to customers regarding Internet problems, AOL software difficulties and other technical problem experience by customer.

Assured that all customers enhanced their ability using IT and made them satisfy as part of AOL member.

Responsible for providing technical assistance and advice on the use of PC application software.

EDUCATION: Holy Angel University: June, 1993 – April, 1998

Degree: Bachelor of Science in Electronics and Communications Engineering

Professional Certification: RedHat Certified System Administrator

Electronic Engineer License No: 17254

REFERENCES:

Victor Arquero

Database Administrator

Advance Contact Solution Inc.

adbtmq@r.postjobfree.com

Allan Dela Pena

System Administrator

Datex Corporation (USA)

Email: adbtmq@r.postjobfree.com

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