Spa Operations Manager

NICOLLETTA

NYAGAH

G R O U P S P A O P E R ATIONS M A N A G E R

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C O N TACTS

974********

*********@*****.***

P.O. Box 5056, Doha, 00506,

Qatar

W E B S I T E S &

S O C I A L

L I N K S

https://www.linkedin.com/in/

nicolletta-nyagah

LinkedIn:

http://Nicky.Nyagah

Skype:

http NickyNyagah

Twitter:

S K I L L S

Spa & Salon Management

Health & Weight

Management

Hotel Management

Nutrition & Weight

Management

Business Management &

Operations

Sales & Marketing

Management

Public Relations,

Communications,

Presentation Skills

Team Building & Motivation

Training Skills

Computer Proficient

L A N G UAGES

English

Swahili

Arabic

A B O U T M E

Result-driven, creative and skilful

Health & Wellness Professional

with over 20 years experience in Spas, Luxury Health Clubs, Nutrition and Wellbeing with a keen interest in holistic therapies that enhance a balanced lifestyle with experience in Africa and Middle East. A yoga practitioner, fitness enthusiast and therapists, passionate about health and wellness, believes that wellness is both body and mind to encompass the whole wellbeing.

WORK E X P E R I E N C E

Group Spa Manager, Diva Lounge Spa, Doha

Feb 2017 - Present

In charge of 5 branches in Doha.

Oversee management directrion, develop, monitor, review all five branch operations, supply procurement, revenue management, guest satisfaction for all five branches with projected sales of US$ 400,000 to US$ 500,000 monthly. Successful pre-opening of Tawar Mall Branch in November 2017 - grew revenue by 70% on projected sales over 10 months and client retention by 70%. Health Club Manager, Fairmont the Norfolk, Nairobi Jan 2015 - Jan 2017

Directing and leading the day to day operations and finance management wich included the Fitness Center, Spa, Swimming Pool and Pool Restaurant. Spa & Gym Consultant, Slimming Spa & Toning Studio, Nairobi Aug 2011 - Dec 2014

Setting up Spa & Slimming Center in Nairobi.

Toning Table Fitness Studio for weight loss.

Fitness Essence Consultancy (05.02.09 - 30.03.10)

Project based - 7 completed projects.

Spa & Gym Manager, Tribe Hotel & Spa, Nairobi

Apr 2010 - May 2011

Setting up and launching Kaya Spa & Tribe Gym.

Instrumental in the successful opening of Kaya Spa voted by Conde Nast Traveller as amongst 40 Hottest Newest Spas in the world 2011 edition. Health & Recreation Manager, Laico Regency Hotel, Nairobi Nov 1995 - Nov 2008

Part of the pre-opening team of the Hotel (6 months before offical opening of the Hotel).

Managing Health & Recreation Centre & Spa with over 400 members with client retention of 90%.

Overseeing all aspects of financial management, customer service, human resources and performing and managing the day to day operations of the center.

E D U C ATION

Undergraduate, Brentwood College, Leicester

2016

Diploma in Beauty Therapy & Salon Management

Diploma in Hotel Management

Diploma, Shaw Academy, Dublin

2015

Diploma in Beauty Therapy

Diploma in Personal Beauty

Diploma in Health & Fitness

Diploma in Nutrition

Undergraduate, Universal College, Nairobi

1999

Advanced Diploma in Business Administration

Diploma, Queensway College, Nairobi

1992

Diploma in Secretarial Studies

B R A N D S / P R O D U C T S

Hair Products

Kerastastes, L'Oreal, Goldwell, Nashi Argan, Sorali, Revlon, Wella Beauty Products

Selvert, Dermalogica, Thalgo, Phytomer, Dead Sea Products, Vie Collection, Charme d'Orient, Rean, Spa Siam, Anubis, Elemis

Nail Products

Footlogix, Essie, OPI, Thuya, Orly, CND Shellac, Brazcare, Cuccio

Contact this candidate