JEREMY N. HERNANDEZ

Blk* Lot** Summerfield Villas, Velasquez St.

Brgy. San Juan, Taytay, Rizal Philippines

Mobile:+639*********

Email: adbta6@r.postjobfree.com

CAREER OBJECTIVE:

To be a part of a dynamic team wherein I can utilize my knowledge and expertise as a Cloud Systems Administrator/Specialist for the advancement of the company and develop professional skills.

PROFILE:

19 years of total experience in Datacenter Operations / Unix / Linux / AIX Operations in a telecommunications company. 6 years of being a team leader as a Sr. Systems Analyst. 9 years being an IT Systems Administrator in SMART. 2 years as Systems Administrator Supervisor and 2 years as Cloud Administrator Specialist (SMART and AMDOCS).

Fast learner, hardworking, competent, professional and can easily adapt and learn in any environment.

Able to work under pressure and can work with minimum supervision.

Self-motivated who can prioritize workload effectively keeping realistic goals and objectives.

Willingness to take on responsibilities and determination to see a job through.

Strong interest in new technologies and its applications. Fast learner.

SKILLS:

Hardware:

Hardware : IBM P690/P650/P350/P570 IBMx-serires/HP Superdome/Kclass/Nclass, HP/IBM Blade Servers, IBM AS400, SUN, HP Superdome, Oracle Exadata Machines, CISCO UCS, EMC/Dell Storage

Microsystems, Compaq Proliant, AIX servers, PC and compatibles

O/S : IBM-AIX, HP-UX UX 11.0/11i, Solaris 9, Open VMS, OS400, MS Windows NT

4.0/2000/XP, MS Windows 95/98, MS DOS. Linux 4 - 7, HP Unix, VMWARE, VXtools

Languages : Turbo C/C++, Perl

Backup Application : Veritas NetBackup 4.8/5.0 /6.5, Omniback, Adic

Database : ORACLE SQL PLUS v7.0/ORACLE 9i / MS SQL / Oracle Application Server 10g R2

Admin 1

Utilities : Visio, MS Outlook 97/2000, TCP/IP, FTP, TELNET, RVTools, Unisphere, RPA tools, EMCAPPSYNC, AppsManager, HP

HPUX/AIX and Red Hat Linux Ideas:

Installation of Red Hat Linux OS graphically and through text mode

Installation of AIX 3-5.3 OS graphically and through text mode

Issue essential Linux/UNIX/AIX commands from the command line

Open, edit, and save text documents using the vi editior

File access permissions

Automate tasks with at, cron

Perform user and group administration

Backup file systems to tape and tar archive

Install, update, query and remove software packages with RPM

Create and maintain the Linux filesystem

Create NFS, FTP, SSH

Basic scripting /Systems Security

Create user accounts

Update PSP, ILO, BIOS and Firmware in HP Blade servers

Extensive handling and maintenance skills on HP and IBM Servers in Linux, AIX and HPUX OS

Good shell scripting/programming skills in Unix/Linux (Linux, Unix, AIX, HP-UX, Open VMS)

• Can create automation script for monitoring filesystems and status

• Knowledge in backup using HMC in IBM P690 server

• Experienced in Solaris, RedHat and Windows Operating Systems

• Experienced in Creating Policies/troubleshoot for Netbackup purposes

Working Experience:

CITRIX /Cloud Specialist (SMART /AMDOCS)

May, 2017 – 2019

Systems Administrator Supervisor

January, 2015 – 2017

Sr. Systems Administrator

January, 2009 – 2015

Systems Administrator

November, 2007 – 2009

Smart Communications, Inc. – 6799 Ayala Ave. Makati City.

Responsibilities:

• Cloud Administration

- Create Virtual Machines

- Manage utilization CPU, Memory, Datastore, Network and others.

- Identify the root cause of the problem.

- Provide root cause analysis reports on all filed recurring problems.

- Conduct problem management reviews.

- Maintainance on VMs as required.

• Systems and Application Administration

- Create and deploy scripts for Operation Team.

- Include all Billing Server in Application Manager

- Create and manage O.S. Accounts.

- Facilitate planning for system resources (application instances, cpu/memory heap size)

- Maintain availability of production servers, troubleshooting and isolation of a server problem.

- Check any occurrence of server related problem via application manager

• Integration and Service Support

- Support developers, business analysts and other external users during testing.

- Effectively sees systems performance during volume and stress testing.

- Proactively evaluate application and system design

- Support and resolve escalated problem in prod.

• System Implementation

- Ensure systems to be deployed in production are reliable and optimized.

- Deploy application enhancement (patch update)

- Asses System vulnerability and proactively suggest necessary enhancement.

- To set as single point of contact within changes in production or new system to be deployed.

• Incident Management

- Assist in resolving tickets in queue which includes identifying and isolating cause of incident.

- Escalate production issue and ensures that SLA are met and proper escalation process are being

followed.

- Assist operations to ensure high-availability of services and provide issues investigation feedback on a

timely basis.

• User Management and Operations Support

- Attend and respond to user needs and/or service requirements and religiously update operations

team on the status of the incidents.

- Coordinate with Operations related to production issues.

- Assist Operators in other concerns and undertakings.

• User Account Management

- Handle user creation and troubleshooting of portal tools

- Handle and update online request and user complaints.

- Handle the inventory of all servers requests for audit requirement and quarterly review.

• Problem Management

- Identify the root cause of the problem.

- Provide root cause analysis reports on all filed recurring problems.

- Conduct problem management reviews.

Accomplishments:

1.Created effective UNIX shell scripts to accurately monitor system utilization of all prepaid servers.

2.Created a script that would run at a set time, connect to a live database and monitor pending files w/c helped the group generate accurate reports.

3.Helped the group in surpassing targets set by improvising and devising techniques w/c made the workload easier.

4.Created Virtual Machines for HPDL385 Linux Servers used as application servers.

5.Created Security System Emailer Logs in Linux, HPUX and AIX servers.

6.Honored as Best New Performer as a Sysad in IT-OPS 2008 IT-Rewards and Recognition.

7.Given an award last 2010 IT-Rewards and Recognition as an “IT IDOL”

Sr. Systems Operator

April 23, 2001 – November 2007

Smart Communications, Inc. – 6799 Ayala Ave. Makati City.

Responsibilities:

• CDR Management

- On time SMS CDR Collection with accuracy of sequences, timestamp of oldest CDRs collected should

not be older than 2345H after end-of-day.

- Merged all SMS CDRs collected, and sends timely to revenue streams PPC/ICMS, maintaining

threshold of 4 (for each of ORDY mergers).

- Ensure that no CDRs will be stale either from collection or as output of prepaid processing.

- Ensure 100% connectivity of Real-Time Charging Processes and timely escalation to connected SMSCs

or MSP

• Data Management

- Timely and accurate execution of BCV process.

- Completeness of tape backup (backup contents) and accurate logging on Backup Index.

• General Systems Operation

- Ensure that handling of bypass & lifting for all Real-Time Deducts processes were correctly executed

with proper coordination with Content Providers and network group.

- Ensure prepaid ports connection 2 FE ports are always available and valid request for resets were duly

answered immediately.

- Timely and accurate escalation of problems referencing "escalation matrix" with every 15/30 minutes

follow-up updates till the problem/s was resolved.

- Hourly SMS and other SMS updates

• Service Orders/SR Handling

- Ensure online provisioning systems are available at all times by performing consistent system

monitoring.

- Ensure that pending work orders are within the threshold set and agreed upon.

- Ensure that CSP oracle processes and SAF without feedback are within threshold.

• Reports Generation/ Data Extractions & Documentation

- Timely generation & distribution of reports to users based on the agreed SLA.

- Ensure accuracy & completeness of report generated.

EDUCATION:

College Bachelor of Science in Computer Engineering

Adamson University

Ermita, Manila

1995 - 2000

Secondary Mount Carmel College of Quezon City

Aurora Blvd, Quezon City

1990 - 1994

* Academic Excellence Award

Trainings Attended:

February 2017 CISCO UCS Workshop (Trends and Technologies)

IDC 3rd floor SMART Conference room

August 2016 VMWARE Training and Workshop

IDC 5th floor SMART Conference room

April 2012 Exadata Machine Workshop

Oracle Center

Pacific Star, Makati City

September 2011 Training on Deep Security (Trend Micro)

Rockwell Bussiness Center

November 2010 USAU Product On-site Training (HUAWEI)

IDC 5th floor SMART Conference room

June 2009 Linux System Administration 1: TCPIP and TCPIP

IBM Philippines

IBM Plaza Bldg, Libis, Quezon City

May 2009 Linux System Administration 1

IBM Philippines

IBM Plaza Bldg, Libis, Quezon City

Mar 2009 System and Network Admin I: HP-UX

HP Philippines

Touch Solutions, Greenhills San Juan City

June 2008 System Administration 1: Implementation

IBM Philippines

IBM Plaza Bldg, Libis, Quezon City

April 2008 AIX 5L Basic

IBM Philippines

IBM Plaza Bldg, Libis, Quezon City

July 2007 Oracle Application Server 10g R2 Admin 1

Oracle University.

Pacific Sun Tower, Makati City

June 2005 Management Strategic Training

Smart Communications INC.

33F Smart Tower, Ayala Ave. Makati City

November 2003 Nokia Charging Center Training

Smart Communications INC.

33F Smart Tower, Ayala Ave. Makati City

October 2002 Basic UNIX Training / UNIX Shell Scripting

Smart Communications INC.

33F Smart Tower, Ayala Ave. Makati City

December 2000 Local Area Networking/PC Troubleshooting

AREN Computers

Manila, Philippines

PERSONAL DATA:

Nickname : Jem

Age : 41

Gender : Male

Birthday : January 6, 1978

Height : 5”4

Religion : Catholic

Citizenship : Filipino

Civil Status : Married

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