Customer Service Manager
Resume:
Hussein El Badry
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WORK EXPERIENCE
Channel Sales Manager at Intel (February 2016 – Present)
- Establish, productive, professional relationship with key personnel in partner accounts
- Meeting targets to achieve sales volume and strategic objectives
- Assess, clarify, and validate partner needs an ongoing situation
- Leading a joint partner planning process that develops mutual performance objectives and critical milestones
- Responsible for requesting budgets on a quarterly basis for the partners
- Ensure partner compliance with partner agreements
- Drive adoption of company programs through partners
- Recruiting new active partners (Resellers and System Integrators) OEM Partner Account Manager at Microsoft (January 2015 – February 2016)
- Managing Microsoft OEM resellers: operating as the lead point of contact for any and all matters specific to your customers
- Focusing on growing existing resellers while building and maintaining a strong relationship and generating new business.
- Responsible for increasing sales through existing and new resellers
- Forecasting the sales of each partner on a monthly basis
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Assist with high severity requests or issue escalations as needed
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Account Manager at Astra Travel (April 2014 – November 2014)
- Handling Corporate Accounts: handling day to day requests and complaints of our customers and coordinating with other departments to ensure proper handling and follow up.
- Establish budgets with the client and the company
- Help in maintaining and strengthening customer relationship
- Corporate Event Planning: planned, coordinated and executed corporate events, supervised the production of the events with suppliers and sponsors on every aspect
- Corporate Event Management: Handling the production and delivery of projects, travelling onsite inspection, ensuring excellent customer service and customer satisfaction during the event
Marketing Communication Executive at Mansour Automotive (April 2013 – March 2014)
- Assisting the Marketing Communication Manager in managing various activities
- Handling the corporate events of the company regarding coordination with the agency and following up.
- Handling the Opel company website and Facebook page in coordination with the digital agency.
- Helped in increasing the number of Opel fans through conducting various competitions and other activities.
Customer Service Coordinator at Astra Travel (July 2012 – February 2013)
- Helped in the marketing plan of the company
- Corporate Event Planning: planned, coordinated and executed corporate events,
- supervised the production of the events with suppliers and sponsors on every aspect
- Corporate event management: Handling the production and delivery of projects, travelling onsite inspection, ensuring excellent customer service and customer satisfaction during the event.
INTERNSHIPS
HSBC Egypt- Customer Service Department- (August 2010) HSBC Egypt- Trade & Supply Department- (September 2009) IBM Egypt- E-learning concepts and applications- (July 2008) EDUCATION
MSA (Modern Science and Arts University), B.A. in Management specialized in Marketing, 2012.
Manor House School, Thanaweya Amma (Math Section), 2007 EXTRA CURRICULAR ACTIVITIES
Member in the Board Diving Gezira Sporting Club Team (1998 - 2005) Member in the Handball Gezira Sporting Club Team (2003 - 2008) ADDITIONAL INFORMATION
Languages: Fluent in English and Arabic. Beginner level in Spanish. Software: MS Office
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