Priyanka Tiwari

Deoda Park *th floor, flat no. *, Kargil vijay nagar, Wadgosheri Pune 411014.

Mobile-800-***-****

adbssm@r.postjobfree.com

PROFESSIONAL SUMMARY

To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self-development and help me achieve personal as well as organization goals.

Experience -

(2 Years and 7 months in total) a specialist customer service associate for Search and rescue team at Amazon wherein we would handle escalation calls made by the customer. Joined Amazon as a Customer Support Associate on 7th of May 2017, in call Process for Amazon.com (North America process).

SKILLS

• Willing to learn and work in a new work environment.

• Ability to multitask.

• Soft skills

• Exceptional customer handling and strong team building skills.

WORK HISTORY

Team SnR, 10/2017 to 10/2018

Role Description: To help the customers /clients resolve an issue that has been escalated by them which could previously not be resolved by a Customer service associate.

Responsibility: Provide best possible and correct resolution to the cx on a call or emails, while maintaining our own performance goals.

Floor support, 11/2018 to 06/2019

Role Description: As an SME I was assigned to get the new hired up to speed once the finished their training.

Responsibility: Assisting new hired associates in providing a timely and correct resolution to the cx as well as building a one team culture so everyone is always willing to help their teammates.

Customer Support Associate, 05/2017 to 09/2017

Role Description: To help customer to solve retail related queries through chat. Further on basis on my outstanding performance was moved to Amazon SnR. Responsibility: Problem solving, helping customers, and maintaining self-metrics.

Tech Mahindra

Joint Tech-M recently in the month of July 2019 in a similar role as that in Amazon but with new and different challenges.

EDUCATION

Completed Post Graduation Diploma in Banking and Finance 2019.

Institute: Ness Wadia college of Commerce.

Bachelor in Commerce 2018. St. Mira’s college.

12th, 2015 ( Maharashtra State Board).

10th, 2013 (CBSE).

Training and Work-shop

Attended 15 days training on Soft Skill Development

Strengths

● Dedicated to my work.

● Strong sense of ownership.

● Working harmoniously in a team to bring forth the best from self and every one else.

● Focused.

● Eager to learn and try new things.

Languages Known

1. English

2. Hindi

3. Marathi

Declaration

● I hereby declare that all information provided above are true to the best of my Knowledge and belief.

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