Engineer Network

Diafeked C. Gerardo Jr.

Address: ****B Perlita St. San Andres, Mla.

Mobile: 090*-***-****

Email: adbscw@r.postjobfree.com

Cisco ID: CSCO11845514

Education:

Universidad de Manila

(Formerly City College of Manila)

Mehan Garden, Manila

2004-2009

B.S. Computer Engineering

Mapua Institute of Technology

Muralla St. Intramuros, Manila

Cisco Networking Academy Program

2007-2010

Job Experience:

Network and Telecom administrator May 2016 – Dec 2019

ARCH Insurance - Cyberpod 3 Centris, Quzeon City

●Design, Implement, Monitor and maintain the overall network infrastructure of the company.

●Provide Tier 2 and Tier 3 escalation support to the customers on a day to day basis.

●Performance monitoring, alert monitoring, event correlation and suppression, ticket notification and escalation.

●Troubleshoot and resolves Enterprise Wireless, phone and connectivity related issues.

●Perform request such as firewall, phone, routing, switch related changes.

●Participate in certain aspects of user consulting and systems analysis.

●Make recommendations continually on changes in network configuration and hardware to improve delivery of service.

●Provide documentation to support recommendations.

●Suggest improvements to network performance, capacity and scalability

●Participate in regular on-call rotation as an escalation resource

●Respond and resolve complex network issues in a timely and systematic fashion

●Interface frequently with cross discipline support teams (Systems, Database, and Storage)

Senior Network Engineer Oct 2014 – March 2016

VIAIP Wholesale – One Summit Bldg., Shaw Blvd. Mandaluyong City

●Provision and Troubleshoot escalated case from Junior Network Engineers

●Provide Trainings for Junior and other network related team such as Firewall, Voice and

Cloud Team

●Demonstrate flexibility and willingness to take on projects of varying requirements that

Enhance the department’s goal of exceeding expectations and providing high-level service for our customers

●Responsible for planning, design and implementation, as well as documentation for

Project

●Execute complex network MACD’s following the companies detailed change-control

Process strictly adhering to procedures that maximize customer system uptime and network operability

●Pre-check and Approves proposed network changes.

●Creating and updating customer network diagram to reflect newly installed services

●Recommend solutions compliance by running audit and work on projects which involves

Configuration changes to network switches and routers.

●Perform network audit, Mitigate risks for the enterprise by proactively addressing

Capacity problems or any network related issues

●Maintain our Local network connection.

Network Engineer (Provisioning/Implementation Engineer) June 2012 – Oct 2014

TPG Telecom - Orchid Cybertech Services Inc., Ortigas Pasig City

●Provision and Troubleshoot newly installed services on Provider Edge device

●Planning and implementing customer related network upgrade and changes

●Perform migration and merging of customer network

●Perform customer network cutovers (including afterhours work)

●Resolving and analyzing technical issues by Service Delivery, Network Migration, MACD and other corporate team.

●Updating customer network diagram to reflect newly installed services

●Recommend solutions compliance by running audit and work on projects which involves

Configuration changes to network switches and routers, and wireless devices.

●Perform network audit

●Provide and assign Public IP’s to the customer

●Provision Services (ADSL, EFM, POI, Fibre Connection)

Network Engineer (MACD Engineer) Dec 2011 – May 2012

TPG Telecom - Orchid Cybertech Services Inc., Ortigas Pasig City

●Provision existing network on Provider Edge and Customer Edge Routers based on change request (i.e Routing changes, Access Lists, DHCP, Netflow, Port Forwarding, speed upgrade/downgrade, service termination, etc.)

●Provision existing TPG-Managed Firewall via Fortinet based on change request (i.e Policy changes, NAT, IPsec, SSL, Web/Email/Packet filtering, Log and Report, etc.)

●Provision existing add-on services such as Mail Hosting, DNS, Quality of Service, etc.

●Maintain customer network diagram.

●Maintain monitoring system such as CACTI and Nagios.

●Respond to technical inquiries from customers and other internal department.

●Analyzing and resolving customer network issues related to provisioning changes.

Helpdesk Support May 2011 – Nov 2011

TPG Telecom - Orchid Cybertech Services Inc., Ortigas Pasig City

Responded to the technical support phone calls from residential customers and help end users in troubleshooting and resolving computers, emails and connection related issues

Technical Support Representative Oct 2009 – April 2011

Advanced Contact Solution

Verizon DSL Technical Support Representative

Gil Puyat Ave. cor Tordesillas St.,Makati City Philippines

●Worked with customers through phone to offer Level 2, Expertise in handling modems, and routers

●Provided customer support including daily backup procedures, testing network connections, equipment installation and turn-up, and remote assistance.

Skills and Qualifications:

●Expert knowledgeable in Cisco networking with hands-on experience in Cisco Enterprise routers.

●Advanced Networking Skills with Strong LAN & WAN troubleshooting skills.

●Passed CCNP SP: Edge

●Experienced in configuring and troubleshooting the following network devices.

●Cisco Router (7200, 7600’s 12406/PRP, ASR1002-X, 1941, 1841, 881, 887, 877)

●Switches ( 3750E, 2960CG, 3400G) HP Procurve

●Firewall: Cisco ASA, Palo Alto, Watchguard, Fortinet

●Proficient in configuring, verifying and troubleshooting

●Switch (VLAN, Trunking, STP,VTP, Link Aggregation / Port Channels, Port Security, HSRP, VRRP, GLBP)

●Routing: RIP, OSPF, EIGRP, BGP

●Cisco IOS: IOS, IOS-XE, IOS-XR

●Layer 2/3 VPN: MPLS, DMVPN, IPSec VPN & GRE tunneling.

●Voice: Provision / Revoke Phone and Voicemail account using CUCM and Cisco Unity

●Experience in configuring QoS and Traffic shaping

●Experience in configuring Port forwarding, NAT, whitelisting.

●Experience in configuring SNMP, Syslog, Netflow and FTP server

●Experience in using monitoring tools such as Halo, Nagios, MRTG/ CACTI and WhatsUp. Solarwinds

●Experience in using Synergy, Jira, Service-now as ticketing tool

●Experience in configuring Radius, TACACS

●Experience in using Riverbed and Cisco WAAS

●Experience in using RDS. VMWare, Vsphere.

●Good oral and written communication skills, ability to articulate network issues.

●Excellent analytical and decision making skills

●Experience in dealing with users. And maintain a high sense of urgency while staying cool under pressure.

Contact this candidate