Manager Customer Service
Resume:
JOSHUA MAYER A. TAN
B* L* HOBART SUBDIVISION * NOVALICHES, QUEZON CITY
MOBILE NO: 096*-*******
RESIDENCE NO: 02-4317145
EMAIL: **************@*****.***
OBJECTIVE:
Seeking a challenging position with opportunities for career advancement and learning in a dynamic and stable workplace. WORK CREDENTIALS:
PHILIPPINES AIR ASIA: December 2014- December 2019 STATION HEAD OF GROUND OPERATIONS DEPARTMENT
Puerto Princesa International Airport, Palawan
MERGED WITH
ZEST AIRWAYS INC: September 16, 2011- December 2014 STATION MANAGER OF GROUND OPERATIONS DEPARTMENT
Puerto Princesa Airport, Palawan
Career Highlights:
- Developed and recommended 4 Station Managers.
(Cagayan De Oro, Tacloban City and Ramp Manager
Puerto Princesa City).
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- Developed 2 Guest Service Officers/ Supervisors in Puerto Princesa Station.
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- Developed 6 Ramp TeamLeaders/ Supervisor in Puerto Princesa Station.
Active in community services and awarded certificates of recognition from different local government agencies thru outreach programs.
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- Strong leadership skills and motivator. People Oriented
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- Highly trained to handle disruption and emergency situations. (ex 1 week cancelled flights.)
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- Awarded as Best Station of the year 2018.
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- Awarded as Best Net Promoter Score/ Customer Service in 2019.
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- Head of Basketball team of the airport and outside league. Won 1 championship and 4 1st runner up awards.
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- Developed good relationships with different Barangay thru outreach feeding programs and basketball clinics.
Repainting if basketball court with AirAsia Logos.
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- Motivated 2 ground staff to become flight attendants. RESPONSIBILITIES:
- Reporting to Head of Ground operations department.
- Ensuring Standard operating procedures and Safety & Security practices and government regulations are
being done.
- Monitoring of 80 staff in operations.
- Securing daily cash revenues reports and bank pick ups.
- Coordinating to Airport Manager and other departments.
- Monitoring training schedules of staff.
- Monitoring of daily on time performance flight
movements / cargo operations and disruption flights.
- Monitoring of internal and international audits.
- Handles almost 1000 passengers daily.
- Managing budgets in operations.
- Assisting area executive in ticket sales and monitoring office ticket sales.
TRAININGS ATTENDED:
- Guest Service Initial Training in Kuala Lumpur
- Product knowledge, T&C SOP and system training
- Weight and Balance
- Dangerous Goods Awareness
- First Aid Awareness
- Bomb Threat and Emergency Response Procedures
- Safety Awareness, Human Factor and Safety
Management System.
CEBU PACIFIC AIR:
TERMINAL 3 NINOY AQUINO INTERNATIONAL AIRPORT
TERMINAL 4 OLD DOMESTIC ROAD PASAY CITY.
LOAD CONTROLLER: 2010- 2011
- Preparing daily flight schedules.
- Planning of accurate zoning of passengers and
loading procedures.
- Monitoring of weather and airport temperatures conditions
- RAMP AGENT/SUPERVISOR: – August 2008 – 2010
- Checks flight status and secures relevant information on loading and offloading. Other relevant activities and requirements.
- Confer/coordinate with Load Controller on load planning.
- Confirms with maintenance and Crew Chief on the
availability of the aircraft and any loading restriction due to technical problems.
- Supervise loading of security items at compartment hold; Checks positioning of items before close door.
- Responsible for All Ground Servicing of aircraft while in the airport between flights.
- Monitors variety of maintenance activities, refueling, loading of cargo and baggage, catering supplies and passenger boarding and deplaning.
- Monitors plane departure and arrivals to dispatch flight on schedule.
Career Highlight (Ramp Agent)
- Handle the Presidential flight going to Jakarta
last March 7, 2011.
- Overall Officer-in-charge in the ramp during ASM Meetings. CUSTOMER SERVICE AGENT – JULY 2007 – AUG 2008
- Attend and attentively listens to daily pre-flight briefing conducted by the Assistant Manager / Station Officer and take note of the total passenger booking, special handling instruction and revised ETD/ETA if flight is delayed.
- Assist the guest requiring special handling by ensuring that the necessary form and/or documents are appropriate accomplished.
- Provide quality customer to our guest.
TRAININGS ATTENDED:
- -Product knowledge, T&C SOP and system training
- Dangerous Goods Awareness
- Weight and Balance
MIASCOR LOGISTIC CORPORATION: TERMINAL 1 NINOY AQUINO AIRPORT STO NINO, PARANAQUE CITY
SAUDI ARABIAN AIRLINES:
Cargo Agent Inbound & Outbound cargo Operations – July 2005 to June 2007
- Responsible for all arrival and outgoing cargos of Saudia Airlines.
- Transit of cargos/ diplomatic pouches to other airlines.
- Process documents both International And Domestic cargos in Bureau of Customs.
Load Controller for Outbound Cargo Operations – July 2005 to June 2007
- Accept cargos from shipper.
- Computes final cargo loading in the aircraft.
- Responsible for all outbound cargo.
- Coordination with ramp team and flight deck crews. TRAININGS ATTENDED:
Dangerous Goods Awareness
Miascor Training Center
May 2006
Basic Air Cargo
Miascor Training Center
October 2006
EDUCATIONAL ATTAINMENT
PRIMARY
SECONDARY
:
:
Our Lord’s Grace Montessori (1990-1996)
Commonwealth Avenue Quezon City
Our Lord’s Grace Montessori (1996-2000)
Commonwealth Avenue Quezon City
TERTIARY : Far Eastern University (2000-2004)
Morayta Sampaloc Metro Manila
Bachelor of Science Major in Business Management
CHARACTER REFERENCES:
MR. FREDERICK AREJOLA
HEAD OF GROUND OPERATIONS / PBA GOVERNOR NORTHPORT PHILIPPINES AIRASIA INC.
0917- 8888202
MR. EDWIN CANTILLER JR.
RAMP MANAGER PUERTO PRINCESA AIRPORT
0929- 4881224 AND 092*-*******
MS. JOCELYN T. DACUAN
POLICE SENIOR MASTER SERGEANT
PUERTO PRINCESA AIRPORT
0917- 7759957
MS. DEBORAH DELOS REYES
ADMIN ASSISTANT OF MACROASIA/PAL EXPRESS
PUERTO PRINCESA AIRPORT 091*-*******
PERSONAL INFORMATION
STATUS: MARRIED
AGE:36
MOTHER: GOVERNMENT EMPLOYEE
FATHER: DECEASED
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