Devi Pinisetti

734-***-****

adbs8m@r.postjobfree.com

PROFESSIONAL SUMMARY:

Over 9 years of Vast IT experience with Extensive experience in System Center Configuration manager (SCCM) 1906 operations including software deployment, Reporting and patch management mechanisms. Strong experience architecting and scripting Operating System (Win 10) Deployments using SCCM and specialized in Application Packaging and Re-Packaging using Various tools like Wise Package Studio, Install Shield, AdminStudio, APP-V, ThinApp, VMware, VDI’s End to End Application deployment.

●Good knowledge in gathering Applications from Users, Packaging and testing the applications.

●In depth experience in Microsoft APP-V for sequencing application packages for virtual environment.

●Experience in using Windows Installer SDK tools and ORCA for cleanup.

●Experience in working with Citrix and client virtualization technologies

●Good knowledge in SMS 2003, SCCM 2007/ 2012/1610,1802,1806,1906.

●Good knowledge on Active Directory and Group Policy.

●Experience in using Power-shell App Deployment Tool kit and Wise Templates to deploy packages from SCCM (as Wrapper)

●Troubleshooting complex client related issues from SCCM point of view

●Creating automated software packages for deployment using Altiris 7.0, 7.1, SCCM 2007/2012/1610,1802,1906 Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT)

●Have a well-versed knowledge on TCP/IP, DHCP, DNS configurations.

●Strong experience in working with Intune to manage mobile applications in the environment.

●Strong experience in package validation, conflict resolution to detect and resolve the software conflicts between the packages.

●Depth knowledge in Application migration like Novell Zenworks, Win XP, Win 7 and Win 10.

●Experience working with Symantecs IT Management Suite.

●Performed SCCM client health checks and involved in troubleshooting barriers to client health.

●Strong experience architecting and scripting Operating System Deployments using SCCM

●Interacted with Users and Application Owners for gathering information required for Application Packaging.

●Extensively used Filemon, Regmon, Procmon and Install Watch for Install Monitoring.

●Good experience in Scripting Using Wise Scripts, VBScripts and Powershell Scripts when needed.

TECHNICAL SKILLS:

Packaging Tools

Windows Installer, Flexera Install Shield and Admin Studio, App V,Wise Package Studio

Deployment Tools

Active Directory, Group Policy, Zenworks, Landesk, SMS Installer, SCCM

Imaging Tools

VMware Workstation, MS Virtual PC, Symantic Ghost

Operating Systems

Windows 7 & 10, Windows XP, 2000, NT, Windows Server 2003/2007/2012

Languages

C#, C++ and .Net

Databases

MS Access, Oracle, MySQL, TSQL, WSQL

Education Details: Master’s in Computer Science in Eastern Michigan University (2008 - 2010)

PROFESSIONAL EXPERIENCE:

SCCM Administrator/ Sr. Application Packager April 2019– Current

MetroHealth, Cleveland, OH. (In CALIFORNIA Working Remote)

Responsibilities:

●Monitored SCCM components for critical status and troubleshooting the same to make them healthy.

●Ticketing Tools: - JIRA.

●Monthly patch deployment: Perform monthly MS security patch deployment activity to keep the client’s IT environment free from known vulnerabilities. Activity includes testing and deploying security patches as per the business requirement (Test, Pilot and Production phases). Maintaining the compliance for deployed security patches.

●Package and Application Management: Deploying custom Software packages or application through SCCM 1906 System Management tools as per the customer’s requirement and business needs. Maintaining compliance for deployed packages / application.

●Client Remediation: Troubleshooting and repairing the machines having SCCM client issues by using PowerShell script.

●Reporting: Generate and provide various reports on environment status, Patch and Software deployment status, Compliance status, and Hardware and Software inventory.

●Worked on issues that are reflecting in Site Status on management point, Application web services, distribution point and Reporting services.

●Worked on the Distribution Point issue i.e. content distribution issues.

●In Patching worked on the Enforcement State Unknown machines to make it complaint and achieve the compliance level.

●Worked on AppV 5.1 packages in SCCM.

●Handling installation and un-installation of new Distribution Point in hierarchy.

●Follow ITIL methodologies to handle Incident/Problem/Change Management related work within the scope of the project. Providing updates on Client’s call, handle Outage call (major issues).

●Design and creation of query-based collections and fetch critical data's from SCCM 1906 server's database.

●Performing Daily Checks on SCCM 1906 site servers and troubleshoot if any issues found.

●Performing testing activity on LAB infrastructure of various SCCM operations before changing/implementing it in production environment.

●Managed the lifecycle of the package after moving to production (retire and remove from SCCM).

●Testing package deployment and Push installation packages to a designated collection of machines using Microsoft System Center Configuration Manager Current Branch (SCCMCB 1906).

●Using Power-shell App Deployment Tool kit & Wise Templates to deploy packages from SCCM

●Performing OSD and Task Sequencing in Microsoft SCCM Current Branch (CB 1906).

●Tracking the installation of applications in software center.

●Windows update deployment through WSUS/SCCM on client workstation and servers.

●Designed, built, tested, configured and implemented SCCM 1906.

●Extensive knowledge of System Center Configuration manager hierarchical infrastructure.

●Experience in managing application deployments for users as well as devices.

●Supported documentation across extended testing team as directed by UAT Manager.

●Adhered to all established processes and procedures for UAT.

Environment: SCCM 1906, Windows 7 & Win10, Flexera Admin Studio 2018, InstallShield 2018, App-v 5.1, VMware Workstation 14.1.1

SCCM Administrator/ Sr. Application Packager Nov 2018– March 2019

University of Massachusetts Medical School, Worcester, MA.

Responsibilities:

●Monitored SCCM components for critical status and troubleshooting the same to make them healthy.

●Ticketing Tools: - Service Now, Machine Engine and BMC Remedy.

●Monthly patch deployment: Perform monthly MS security patch deployment activity to keep the client’s IT environment free from known vulnerabilities. Activity includes testing and deploying security patches as per the business requirement (Test, Pilot and Production phases). Maintaining the compliance for deployed security patches.

●Package and Application Management: Deploying custom Software packages or application through SCCM 1802 System Management tools as per the customer’s requirement and business needs. Maintaining compliance for deployed packages / application.

●Client Remediation: Troubleshooting and repairing the machines having SCCM client issues by using PowerShell script.

●Reporting: Generate and provide various reports on environment status, Patch and Software deployment status, Compliance status, and Hardware and Software inventory.

●Worked on the Database Replication issues where the DB replication between the sites was not happening.

●Worked on issues that are reflecting in Site Status on management point, Application web services, distribution point and Reporting services.

●Worked on the Distribution Point issue i.e. content distribution issues.

●In Patching worked on the Enforcement State Unknown machines to make it complaint and achieve the compliance level.

●Worked on AppV 5.1 packages in SCCM.

●Handling installation and un-installation of new Distribution Point in hierarchy.

●Follow ITIL methodologies to handle Incident/Problem/Change Management related work within the scope of the project. Providing updates on Client’s call, handle Outage call (major issues).

●Design and creation of query-based collections and fetch critical data's from SCCM 1802 server's database.

●Performing Daily Checks on SCCM 1802 site servers and troubleshoot if any issues found.

●Performing testing activity on LAB infrastructure of various SCCM operations before changing/implementing it in production environment.

●Managed the lifecycle of the package after moving to production (retire and remove from SCCM).

●Testing package deployment and Push installation packages to a designated collection of machines using Microsoft System Center Configuration Manager Current Branch (SCCMCB 1802).

●Using Power-shell App Deployment Tool kit & Wise Templates to deploy packages from SCCM

●Performing OSD and Task Sequencing in Microsoft SCCM Current Branch (CB 1802).

●Tracking the installation of applications in software center.

●Windows update deployment through WSUS/SCCM on client workstation and servers.

●Designed, built, tested, configured and implemented SCCM 1802.

●Extensive knowledge of System Center Configuration manager hierarchical infrastructure.

●Experience in managing application deployments for users as well as devices.

●Supported documentation across extended testing team as directed by UAT Manager.

●Adhered to all established processes and procedures for UAT.

Environment: SCCM 1802, Windows 7 & Win10, Flexera Admin Studio 2015, InstallShield 2015, App-v 5.1, VMware Workstation 14.1.1

SCCM Administrator/ Sr. Application Packager Feb 2017– Oct 2018

CVS Health, Cumberland, RI

The Project is for CVS for their Software package development process. Software package development / building is the first step in whole lifecycle of Application Packaging Environment. The end user environment is upgraded to Windows 10, all the old packages in the previous environment was migrated to new environment with re-packaging of the software. The deployment is all done with the SCCM 2012 and later upgraded to 1610 and then 1802.

Responsibilities:

●Managed Windows updates & patch deployments via SCCM and security compliance and vulnerabilities assessment.

●During the patch weeks, reports are generated to detect which machines have been patched and which have not.

●Work as tier 2 support for SCCM related issues including patching, image deployment, and SCCM client issues.

●Worked on creating SSRS reports and import the dashboard reports to present the security vulnerabilities dashboard to directors.

●Installed SQL server 2014 for SCCM Database configuration.

●Create the overall dashboard for servers which include server OS details, client status, total SCCM clients, server missing software updates, overall compliance month-on–month, server OS wise compliance, applicable software updates for servers.

●Working on the migration of APP-V 4.6 to SCCM 1802.

●Maintaining SCCM client automated installations through Scripts via SCCM & GPO.

●Worked with Admin Studio 2015 to repackage various applications and build MSI packages, MST and Patches (MSP) to Win7& Win 8.1.

●Repackaged both In-House and third-party vendor applications in MSI format using Flexera Admin Studio

●Used Install Shield Editor 2016 for editing and building MSI for the application

●Repackaged several third-party Vendor applications into MSI (Windows Installer)

●Created Transforms (MST) to customize existing MSI files.

●Work with Properties to customize MSI installs for different situations.

●Created Virtual Packages using Microsoft App-V 5.1 for VDI users.

●Office 365 Deployment and Activation in VDI – Virtual Environment.

●Created custom scripts based on client needs and requirements.

●Provide End User and Admin training guides and information to help facilitate the deployment and activation of O365 Pro Plus 2013.

●Participated in steady state process for OS migration using MDT 2010 in integration with Configuration Manager 1802.

●Testing package deployment and Push installation packages to a designated collection of machines using Microsoft System Center Configuration Manager Current Branch (SCCM CB 1802).

●Using Power-shell App Deployment Tool kit & Wise Templates to deploy packages from SCCM

●Tracking the installation of applications in software center.

Environment: Flexera Admin Studio 2015, InstallShield 2015, App-v 5.1, SCCM 1802, Windows 7 & Win10, Powershell 4.0, MDT 2010, Citrix Xenapp, VMware Workstation 12.5.2

SCCM Administrator/Sr. Application Packager July 2016 – Jan 2017

Premera BCBS, Mountlake Terrace WA

Responsibilities:

●Extensive experience with System Center Configuration manager 2012 SP1 operations including software deployment. Reporting and patch management mechanisms.

●Participated in steady state process for OS migration using MDT 2010 in integration with Configuration manager 2012.

●Remote Deployment of 16,000 Systems via Replace, Refresh and Bare-Metal Scenarios.

●Task Sequence Tracking using ConfigMgr 2012 Reports and Deployment Logs Troubleshooting and remediation of Failed Deployments and User State Migration.

●Expertise in troubleshooting, identifying and remediating/resolving issues during production roll outs.

●Provided level support for SLA’s or issue tickets with unresolved issues

●Distributed software and updates with SCCM 2012 R2 and System Center Updates Publisher.

●Created Packaging template to facilitate the process and best practices using AdminStudio 2015

●Worked on SCCM 20012 (Operating System Deployment) to deploy the Packages both the Windows Installer Package and Virtual Package.

●Used ProComm, SMS Trace, Window Debugging tool to trouble shoot the errors.

●Expertise in virtualizing applications using Admin studio 2015 virtualizing module

●Working on SCCM 2012 to deploy the Packages both the Windows Installer Package and Virtual Package.

●Extensive knowledge of System Center Configuration manager 2012 SP1 hierarchical infrastructure

●Experience in managing CITRIX farm and helping resolve the identified issues.

●Setup and created user accounts and groups using Active Directory.

●Experience in Imaging Windows 7 Virtual Environment for Non-Production environment.

●Created an install and uninstall application deployment in SCCM Console.

●Experience in managing application deployments for users as well as devices.

●Reported generation on Application Compatibility testing for Win-7 x86,x64 Bit using Flexera compatibility solver.

●Supported documentation across extended testing team as directed by UAT Manager.

●Adhered to all established processes and procedures for UAT.

Environment: Flexera Admin Studio 11.00, ThinApp 5.2, InstallShield 2011, SCCM 2007/2012, Windows 7 & Win10, VMware Workstation 6.5

SCCM Administrator /Sr. Software Packaging Engineer May 2015 – June 2016

Microsoft, Redmond-WA

Responsibilities:

●Worked with Admin Studio 11.0 to repackage various applications and build MSI packages, MST and Patches (MSP) to Win 7 & 8.1.

●Repackaged both In-House and third-party vendor applications in MSI format using Flexera Admin Studio, App-V 4.6 are the primary tools.

●Used InstallShield Editor 2011 for editing and building MSI for the application

●Repackaged several third-party Vendor applications into MSI (Windows Installer)

●Created Transforms (MST) to customize existing MSI files. Work with Properties to customize MSI installs for different situations.

●Assigned licenses to download Pro Plus (PowerShell or point and click)

●Supply instructions the company to allow users to download their Pro Plus installations for PC, Mac, iPad and Android.

●Work with deploying Office 2013. Uninstall Office 2000, 2003, 2007, 2010, and in some cases 2013.

●Office 365 Deployment and Activation in VDI – Virtual Environment.

●Created custom scripts based on client needs and requirements

●Experience in writing queries in TSQL and WQL as per the requirements

●Provide End User and Admin training guides and information to help facilitate the deployment and activation of O365 Pro Plus 2013.

●Monitored SCCM components for critical status and troubleshooting the same to make them healthy

●Software deployments as per the requirements and tracking for the progress of the same.

●Utilized SCCM 2012 to deploy Package for QA testing, UAT and finally to End-Users.

●Patch management both in SCCM 2007 and SCCM 2012.

●Quarterly Super patch management including troubleshooting failures.

●Wrote SQL queries to extract reports and monitor site log files associated to specific packages.

●Pulled reports regularly for tracking the progress of deployments.

●Troubleshoot patch failures to achieve highest level of compliance.

●End to end change management from creating a change to closure of it.

Environment: APP-V 4.6, Flexera Admin Studio 11.00, InstallShield 2011, SCCM 2007, SCCM 2012, Windows 7& 8.1

SCCM Engineer / Software Packaging Engineer March 2013 – Apr 2015

Assurant, Miami- FL

Responsibilities:

●Worked to determine tactical and strategic solutions to applications to be packaged to complete the windows 7 deployment in the proposed timelines.

●Extracted Filfiles and AOT/AXT files from Novell Zenworks to create MSI’s for Win 7 Migration.

●Validated the raw media and install instructions provided.

●Utilized with Flexera Admin Studio 11.5 to repackage various applications and build MSI packages and Transforms (MST) and Patches (MSP).

●Repackaged both In-House and third party vendor applications in MSI format using Flexera Admin Studio, App-V 4.6 are the primary tools.

●Used Install Shield Editor 2011 for editing and building MSI for the application

●Repackaged several third-party Vendor applications into MSI (Windows Installer)

●Created Transforms (MST) to customize existing MSI files. Work with Properties to customize MSI installs for different situations.

●Experienced with packaging and conversion of legacy and COTS applications.

●Replication, Synchronization issue & Site related issues.

●Functional Test activity, query creation, Client Troubleshooting

●Monitored primary and secondary site’s health and troubleshooting the same.

●Analyzed various logs to find out the problem and solution during OSD

●Distributed various functionally tested packages to different DPs based on orders.

●End to end change management from creating a change to closure of it.

●MS App-V 5.0 is being used for virtualization of applications using sequencing process

●Worked with Citrix XenDesktop 7.6 LTSB technologies for Application deployment and Extensive working knowledge in Migrating applications from Windows XP to Win7.

●Used Procmon and Install Watch Pro to find files and registry keys in order for application to function properly.

●Used Windows Installer SDK development tool kit like Orca to work with MSI's and debugging for package review/cleanup

●Interacted with Users/Application contacts for Application Packaging/ Distribution support for the implemented packages.

●Experienced in Deploying Windows 7 Using SCCM 2012 R2

●Used SCCM as a deployment tool for deploying applications on to local machines.

●Used SCCM for advertising, deploying and creating distribution points.

Environment: APP-V 4.6, Flexera Admin Studio11.5, Install Shield 2011, SCCM 2012, Windows 7,QuestVworkpace Management Console 7.5, VMware Workstation 6.5

Sr. Application Packager Aug 2011 – Feb 2013

Toyota, Torrance, CA

Responsibilities:

●Used Install Shield Editor for editing and building MSI for the application.

●Worked on virtualizing the applications using App V and publishing them to users using SCCM.

●Created packages for Windows 7 using App V and Flexera Admin Studio and testing them.

●Windows 7 32-bit packages are being implemented and used.

●Created packages like MS Visio and MS Publisher for Windows 7 build itself.

●Used VB Script for Custom actions and created components and associated with feature as required.

●Certify the software for the packaging requests using Verification Component.

●Software package creation, updating and distribution.

●Software deployments as per the requirements and tracking for the progress of the same.

●Windows Software Update Patch management both in SCCM 2007 and SCCM 2012.

●Quarterly Super patch management including troubleshooting failures.

●Pulling reports regularly for tracking the progress of deployments.

●Used App-V for virtualization and sequencing of the applications.

●Tested packages in different windows systems by using VMWare and on separate lab machine for locked-down environment.

●Created, modified and customized MSI, MST and MSP using Orca.

●Used SCCM as a deployment tool for deploying applications on to user machine.

●Used SCCM for advertising, deploying and creating distribution points.

●Edited Tables, Created Components, and Created MSI’s in Admin Studio for Windows Installer

●Used Beyond Compare tool to compare the installation of setup and repackaged MSI.

●Used Procmon and Install Watch Pro to find files and registry keys in order for application to function properly.

●Supported production and test environment servers (Windows Server 2003, 2008, 2012) and related business applications.

●Experience Integrating Microsoft Deployment Toolkit (MDT) with SCCM.

●High Level of knowledge and extensive experience of Microsoft Deployment Toolkit (MDT), creating custom solutions for complex environments.

●Utilized SCCM 2012 to deploy Package for QA testing, UAT and finally to End-Users.

●Coordinated with different groups to deploy software packages.

Environment: Flexera Admin Studio 10.0, Install Shield 2012SP1, App-V 4.5, Orca, BMC Remedy, VM Ware 8.3.2, VB Script, Windows 7 / XP SP3, SCCM 2007 SP1.

Bank of America, Charlotte, NC Feb 2010 to July 2011

Desktop Engineer / Application Packager

Responsibilities:

●Used Install Shield Editor 9.0.1 for editing and building MSI for the application.

●Created MST by providing MSI and build wrapper (.exe) as a final output.

●Certify the software for the packaging requests using Verification Component.

●Testing packages in different windows systems by using VMWare and also on separate test machine.

●Used VB Script for Custom actions and created components and associated with feature as required.

●Created, modified and customized MSI packages using Orca

●Used SCCM as a deployment tool for deploying applications on to user machine.

●Created SCCM Program for different packages and creating and updating the distribution points.

●Edited Tables, Created Components, and Created MSI’s in Flexera Admin Studio for Windows Installer

●Used Uniextractor tool for extracting the MSI from setup.exe.

●Used Filemon and Regmon and Install Watch Pro to find files and registry keys in order for application to function properly.

●Coordinated with different groups to deploy software packages.

Environment: Admin Studio 9.01, Install Shield 2009, Orca, VM Ware 6.5, VB Script, Windows XP SP3, Landesk 8, SCCM 2007.

Contact this candidate