ROBERT FOSTER

*** ********* ***. 312-***-****.

Matteson, IL 60443 adbs8i@r.postjobfree.com

SYSTEMS ADMINISTRATION AND HELPDESK PROFESSIONAL

Analytical, customer-focused IT professional with strong iSeries background and demonstrated problem-solving skills. Highly accomplished in quickly determining project needs and driving timely solutions in high-pressure environments. Self-motivated systems administrator with excellent communication skills and track record of effective cross-functional collaboration.

Areas of Expertise

Hardware Upgrades

System Security

Customer Interface

DR Testing

Troubleshooting & Analysis

iSeries Programming & Hardware

New Implementation

System Configuration

Project Management

System Tuning

User Support

Reporting & Documentation

Key Skills Assessment

Software – Infinium, Robot Apps (Scheduler, Save, Alert, Console, Reports), Plus, Aldon, iSeries Access, CMS, Lawson, Taatools, Mimix, Track-it!, Rumba, Messenger, Microsoft Office Suite, job scheduling tools

Languages: Java, RPG400, Cobol/JCL, CL

Hardware & Systems: IBM DB/2 UDB, EDI, IPL, SAP, Windows, LAN, WAN, AS/400 iSeries, V6/V7 iOS, iASPs, DS8800 SAN, SAN switches, iSeries Power HA, BRMS saves, Flash Copy, HMC (LPAR)

Professional Experience

GLAM STAY MANAGEMENT 2017 – Present iSeries System Administrator

Responsible for all iSeries computer operations and system administration. Problem resolution of helpdesk related issues. Backup and restore administrations and monitor Iseries operation system and third - party software packages. User profile management, Iseries device printer configurations and job-scheduler administration. HMC and LPAR administration, Monitor system performance and PTF resolutions. Correlate hardware maintenance and repairs with business partner/IBM and react favorably to system hardware and software concerns. Ensure the stability, integrity, and the in-house information systems that support core organizational functions.

BEACON HEALTH OPTIONS 2016 - 2017

iSeries System Administrator

Responsible for all iSeries and integrated systems used in support of the Military One Source contract: and manage daily of the Military One Source System Administration Security Group in support of these business critical systems and plans for future growth. Interface with program management personnel and Military One Source service centers on high level issues involving data architecture, compliance requirements and reporting needs. Execute system refreshes and oversee daily operations including Sarbanes-Oxley (SOX) reporting needs. Install, configure and maintain operating system and support system software as well as third party software.

Maintain disaster recovery backups, tape management and documentation, including BRMS (IBM backup Recovery and Media Services), to ensure business continuity.

Ensure disaster recovery documentation is maintained in a state consistent with the current operating environment so as to maintain business continuity.

Coordinate hardware maintenance and repairs with business partner/IBM and respond quickly to system hardware and software failures.

LEVI, RAY, & SHOUP, INC. (LRS), Chicago, IL 2015 –2016

iSeries System Administrator, Helpdesk (Contract)

Proudly serve clients via phone, email, and ticketing system as iSeries System Administrator for award-winning provider of computer consulting services. Execute systems refreshes and manage daily operations including interfacing with program management personnel on high level issues involving data architecture, compliance requirements including Sarbanes-Oxley (SOX), and reporting needs. Install, configure, and maintain operating system and support system software as well as third-party applications. Perform capacity planning, performance analysis, and DR testing. Contribute to iSeries system documentation and regularly report to key stakeholders.

Maintain disaster recovery backups, tape management, and documentation, including BRMS (IBM Backup, Recovery, and Media Services), to ensure business continuity.

Coordinate hardware maintenance and repairs with business partner/IBM, and respond quickly to system hardware and software failures.

ECREDITMOD INCORPORATED, Pompano Beach, FL 2014 – 2015

iSeries System Administrator, Helpdesk (Contract)

Supported all internal IT systems for established consumer credit repair organization. Managed user jobs, system messages, and criteria for user and system security. Worked intensely with iSeries servers including BRMS and developed expertise in LPAR (logic partitions) and HMC (hardware management consoles). Served as client-facing representative regarding IT issues through phone, email, and ticketing system. Led all backup recovery and tape management processes and maintained detailed documentation.

Perform additions, changes, and deletions while managing job scheduling tools on all iSeries systems.

Quickly rose to any challenge presented by management and regularly completed projects ahead of schedule.

METHODE ELECTRONICS, Chicago, IL 2007 – 2014

IS Data Center Lead/iSeries System Administrator

Reviewed project plans and collaborated with users, management, vendors, and technicians to determine computing needs and system requirements for leading developer of custom-engineered and application-specific interface, sensor, switch, power, and data technology. Backed up and restored data, and installed system patches and product temporary fixes (PTF). Managed user and system security criteria, user jobs, and system messages.

Steered national and international deployment and implementation of Iron Mountain Offsite Tape Vaulting Services, relocated and redeployed iSeries to Kentucky and Singapore, and participated in deployment of HA-Mimix Replication product.

Led 24/7 help desk and operations staff supporting operating systems, hardware, software, peripherals, LPAR/HMC, and IBM iSeries infrastructure.

*Additional experience in contract support roles and as Supervisor, iSeries Administrator, Midrange Disaster Specialist, and Shift lead at diverse companies including Fannie May and Aon Insurance.

Education & Training

Associate of Arts

HAROLD WASHINGTON COLLEGE Chicago, IL

AS/400 Certification MORAINE VALLEY COLLEGE Chicago, IL

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