Customer Service Manager

KRISTINA CABRERA

***** ******** *****, ********, **** 44145 C: 440-***-**** ***************@*****.*** Professional Summary

License

Patient service-oriented Pharmacist with Doctor of Pharmacy degree and advanced certification in Pharmacist Immunization Delivery. Strong background in clinical pharmacology and patient medication therapy management. Expert knowledge of Medicare and Medicaid processing. Currently licensed in Ohio. Ohio Licensed PharmD License #03127580

Professional Experience

Pharmacy Manager, Staff and Floater

Giant Eagle - Cleveland COD district, OH December 2008 to December 2019

• Communicated directly with doctors' offices via telephone, fax and email.

• Provided friendly customer service to diverse communities in a fast-paced retail environment.

• Certified to immunize. Regularly provided immunizations to adults and children over 7 years.

• Entered new patient profiles and prescriptions into medication input EPS software system.

• Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.

• Quickly acclimated to dynamic and new environments and individuals.

• Collaborated closely with management to monitor and assess quality standards.

• Upheld proper pharmacy safety procedures and policy reporting.

• Assist in training and coaching pharmacy technicians and sales staff.

• Completed MTM and CMR training through Giant Eagle.

• Successfully assisted customers with medical questions and provided valuable healthcare counseling on effectiveness of drugs or drug regimen.

Pharmacy Manager

Publix-North Fort Myers, FL September 2006 to November 2008

(Responsibilities identical to above list)

• Provided friendly customer service in a predominantly elderly community.

• Entered new patient profiles and prescriptions into medication input PDX software system.

• Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.

• Successfully assisted customers with medical issues and provided valuable healthcare counseling on effectiveness of drugs or drug regimens.

Education and Training

Pharm D, Pharmacy 2006

Ohio State University – Columbus, OH

Bachelor of Science, Biology

Cleveland State University - Cleveland, OH 1999

Community Service

Volunteer with Seniors Helping Seniors on call services which include lectures for senior citizens on Medicare part D, interactions and prevention

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