Customer Service Data Entry

Roberta Jane Godon

*** * ****** **. #****

Henderson, NV 89014

Cell Phone – 702-***-****

Email – ****.*********@*****.***

OBJECTIVE – Seeking position that provides a challenge while utilizing significant organizational skills and business experience.

PROFEFESSIONAL EXPERIENCE

8/14 – 6/19 BARCLAYS

2280 Corporate Cr

Henderson, NV 89074

Retention Department – Received calls from customer that want to close their credit card account. I would go over the benefits of their card, possibly give incentives to keep the credit card.

Non-Voice Department- This department is Customer Service through Emails and Chat with the customer.

5/14 – 8/14 Unemployed

4/08 – 5/14 Pro Caps Laboratories

430 Parkson Rd

Henderson, NV

Customer Service – Received incoming calls to place orders for Vitamins and Supplements. Needed extensive knowledge of the Vitamins and Supplements to help the customer find what they need.

Quality Control – Listened to and graded quality of the calls.

8/07 – 11/09 Williams Sonoma

10000 Covington Cross

Las Vegas, NV

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Customer Service – Received incoming calls. Placed orders and helped the customer navigate through the website to order on their own or just browse through the products. Also answered emails from customers.

4/6 – 8/07 I D C

2500 Paseo Verde Parkway

Henderson, NV 89074

Communicator-Outbound calls for donations for Non-Profit Organizations.

5/01 – 3/06 MEDCO HEALTH SOLUTIONS

400 N Stephanie St, Sui 300

Henderson, NV 89074

Customer Service – Received incoming calls and orders for medications, also answer any questions about their card benefits.

11/95 – 3/02 ETHEL M. CHOCOLATES

1 Sunset Way

Henderson, NV 89014

Customer Service – Received incoming calls to place orders for the customers. Placed outbound calls regarding a declined payment.

EDUCATION

MOORPARK JR. COLLEGE

Moorpark, CA

Degree: Associate in Science (received 6/77)

Graduation 6/77

Specialization: Secretarial Technician

ROYAL HIGH SCHOOL

Simi Valley, CA

Graduation 6/75

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SPECIAL SKILLS

Typing – 55 words per minute

Data Entry – 10 key touch

Operate adding machine

Own and operate Personal Computer

Operation of basic office machines and programs.

Contact this candidate