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Operations Manager

Chandigarh, Chandigarh capital region, India
February 14, 2020

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Vidit Srivastava

Address (Correspondence): House No.716, 2


floor, Sector-40A, Chandigarh-160036.

Mobile: 993-***-****; Email:

Address (Permanent): D2/398, Sector –‘D’, L.D.A Colony, Kanpur Road, Lucknow-226001 Uttar Pradesh


Seeking a fruitful and challenging work environment where I can apply my skill and qualification towards the achievement of organizational goals and enrich my own experience. As a candidate with extensive experience in Operations and Business development, I am highly skilled in Finance related dealings and public relationship. My solid background in Operations has allowed me to manage teams with exceptional performance.


Key Strengths I Offer:

Poised, versatile, committed and responsible with good managing and co-ordination abilities.

Very strong interpersonal and communication skill; work equally well one-on-one or in team settings.

Competent in relationship building with key stakeholders from enterprise and group schools/banks.

Managing the relationship between internal team and channel partner so as to foster connections for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner.

Skilled in meeting the assigned schools/hospitals regularly, to generate business out of them.

Strong data analysis, interpersonal, written and verbal communication skills.

Handy with MS Word & Excel. Accomplishment of tasks within TAT.

Interact with the Bank branch teams and customers to explain the payment gateway networks.

Good relationship with Bank Branch manager - interactive regularly to assess business status, pushing & motivating to maintain productivity. WORK EXPERIENCE:

Nov. 2006 to May 2019 India Ltd. (Billdesk) Lucknow Sr. Operations Executive


Management of strategic accounts in the zone. Relationship building with key stakeholders from enterprise and group schools and banks.

To Interact and maintain relationship management with School Principals, Management and Teachers to create and service the demand.

Responsible for the various processes – data management, interaction with various client entities (like utility companies, banks, etc. for data transfer), customer operations, etc.

Timely processing of bill data (P1, P2, and P3) of ECS, EBPP & Net Banking customers of various clients.

To present ECS files (Debit & Credit) in PNB Local Clearing House & transfer of funds of the respective billers.

To resolve customer queries & Bank queries (reprocessing cases & late returns).

Coordination with operations team of different cities.

Handling various escalations.

Ensure proper coordination with the clients

Reporting to central ops through various MIS.

Coordinate with different banks / utility companies.

Ensuring data processing within TAT.

Handling four locations of U.P.

Deputation of Field Executives.

Providing mandate verification part for HDFC loan.

Ability to function in almost any scenario and go the extra mile to get the job done Sr. Operations Executive


Strong communication skills – written, oral and presentation

Ability to analyze data and present to management in relevant concise manner

Understanding of functions, across merchandising, marketing and sales

Lead and execute local asset management with other local functions(meetings, local processes, article creation)

Provide leadership as well as engage and develop team members in a high performance environment

Ability to work independently, organize and prioritise own daily workload. April 2005-Nov. 2006 Nasan Medicals Lucknow

Operations cum Administrator


To handle billing software.

To send purchase orders.

Proper classification of records as well as parts.

To assist in physical stock taking.

To target potential customers and convert them into valuable customers.

Understanding of functions, across merchandising, marketing and sales

To prepare daily reports of cash sale & credit sales.

Central coordination & data collection of field tech. Operations cum Administrator


Keeping classified information confidential

Can produce high quality documents and presentations under tight deadlines.

Extensive knowledge of Microsoft Office packages such as Excel, Word and PowerPoint

Eagerness to learn and grow in position

Jan. 2005 to March 2005. NIIT, Alambagh Centre Lucknow Machine Room In charge

To handle software & hardware related problem.

Proper classification of system.

Maintenance of personal inventory.

To maintain other records of students.


1. B.Com from Islamia Degree College, Lucknow (2002-2005). ADDITIONAL QUALIFICATIONS:

1. “G-NIIT” from NIIT, Alambagh Centre, Lucknow.


1. Participated in NCC events at university level. COMPUTER SKILLS:

Good knowledge of Microsoft Windows 2000 (Word, Excel, PowerPoint), and other application software & Expert in Internet awareness.

Total Experience: 14 Years & 3 Months.


Father’s Name : Mr. D.K. Srivastava

Date of Birth : 24


Oct. 1983

Linguistic Proficiency : English & Hindi

Gender : Male

Nationality : Indian

Marital Status : Married

E-mail Id : & Hobbies : Reading Books, Listening Political news & debates Place: Chandigarh



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