Solution Architect

Robert Cane

*** **** ******* ****** **** #**** Chicago Illinois 60611 Phone 847-***-**** Email: ******@*****.***

SUMMARY

IT services professional responsible for adapting client technical and financial requirements to ensure cost effective technology aligns with customers’ business priorities.

EMPLOYMENT HISTORY

Hewlett Packard Enterprise, Chicago, IL November 2016 - September 2019

Solution Architect Flexible Capacity & Custom Solutions

Providing Pre-Sales technical support and leverage resources to compile technical and financial parameters to be applied to solutions and pricing models for consumption-based "as a Service” for HPE GreenLake Flexible Capacity.

Build a financial model to account for all resources and costs associated with delivery and management of a specific solution.

Collect requirements needed to define the scope of the solution.

Leverage resources to compile technical and financial parameters to be applied to solutions and pricing models.

Conduct reviews for acceptance and approval of service delivery and pricing models.

Create, control and monitor risk management plan for each custom support project.

Obtain business management approval for a solution and established pricing.

Document solution for client in the form of a RFP response, proposal, or statement of work.

Work with account team to define the sales strategy and present the solution and answer account team questions.

Experience managing 3rd party channel teams.

Work with account teams to close the deal, book the order, and engage service delivery resources to begin delivering the solution services.

Designed and implemented a centralized database to reference all Flexible Capacity deals.

Hewlett Packard, Chicago, IL February 2014 – November 2016

Technology Service Support Solution Architect

Work a broad spectrum of HP technology in order to provide part or all of a detailed technical design which meets customer requirements.

Developed knowledge in a broad area of HP technology in order to provide detailed solutions that meets customer needs and aligns with corporate goals.

Collaborate with senior solution architects, project managers and review IT services on technical design and implementation for projects.

Developed relationships with HP account teams and channel partners to ensure technology aligns with required outcome and business priorities.

Create solutions for de-installations, moves, reinstallations, recertifications, per events for small medium businesses, HP nonstop, (DMR) defective media retention and data center care.

Set appropriate expectations during opportunity review to ensure account team and customer satisfaction.

Work with leadership of Senior Solution Architects, Senior Project Managers and Account Managers to drive technical projects.

Scope, create and implement a define solution to the customer and channel partner, in accordance with an agreed HP technical design for an enterprise solution.

Provide advice, technical support and leadership for a solution of technology to a defined business segment.

Work with the account teams, business units and/or geographies functions by working through differences in approach, pricing or profitability. Scope, design, and price custom installations, deployments, and support SOWs for Enterprise Technology Services.

AON HEWITT, LINCOLNSHIRE, IL September 2012 – January 2013

Set-Up Configuration Specialist

Knowledge of Software Development Life Cycle (SDLC) principles/concepts.

Review analysis documents prepared by System Analyst using graphic interface tools.

Create high level testing using TBA system fix to ensure no major defects in the code.

Execute test plans including regression testing by identifying/creating test participants and performing calculations for expected results.

Document defects when actual results do not meet expected results.

Ability to interpret and understand client requirements and documentation.

EDUCATION

DePaul University, Chicago, IL

Bachelor of Science in Information Systems

TECHNICAL SKILLS

Proficient with Microsoft Office (Word, Excel, PowerPoint, Access and Outlook)

Excel skills: pivot tables & vlookup

HTML, XML, Workday, Skype and Salesforce.com

HONORS & ACTIVITES

National Deans List De Paul University

Invitation to participate in the International Scholar Laureate Program in China on Technology (Based on Academic Achievement and Leadership)

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