Bertrand P. Victor

Coral Springs adbrn8@r.postjobfree.com 954-***-****

Florida www.linkedin.com/in/bertrand-p-victor-messaging-engineer

OBJECTIVE: To obtain a position that emphasizes on my responsibilities in Information Technology while demonstrating my management and leadership abilities in my realm of client and server software support On-Premise or in the Cloud.

SUMMARY: Highly Experienced Microsoft Exchange Engineer with an extensive background supporting a mix Hybrid/Office 365 server environment and other Windows server applications. Maintain the company's Email Infrastructure globally in addition to our collaboration services utilizing MS Lync/Skype for Business on prem/Cloud. Support of Outlook Mobile, xMedius, MDM Intune, SCOM monitoring for day-to-day operation. Result-oriented; can strategically handle highly complex 3rd level Messaging and Exchange Server related platform issues.

EXPERIENCE:

First Data is now Fiserv, Coral Springs, Florida

Systems Engineer II June 2009 - Present

Exchange/Intune/BES Messaging Engineer supporting Email for 70+ mailboxes on a Hybrid/Office 365 in an AD/Azure environment globally on 100+ servers. Third-Level support for all collaboration software and tools on all desktop and mobile devices affiliated to BES and Good Technology for BYOD and corporate. Supported collaboration tools include Lync, Skype for Business, Outlook, OWA and the support of the company's online faxing systems such as xMedius and Rightfax. Other adhoc responsibilities include monitoring via System Center Operation Manager, Mailive, Boxtone and Server Admin Plus in addition to supporting our AV appliances and servers such as ProofPoint and Trend Micro. Maintain corporate licenses in savings of $200k+ yearly due to decommisioning of older servers. 3rd level support and participate on team's 7x24 oncall rotation.

Manage daily workflow via various ticketing system(s) for Messaging Team tied to global support in all regions incl. Canada for 70,000+ user mailboxes supporting MS Exchange, Office 365, MS Intune, Lync, Skype for Business, xMedius Online faxing, Trend Micro, ProofPoint, Systems Center Operations Manager for monitoring, Windows Server 2008, 2016, 2019, Active Directory, Azure and IAM issues.

Technical Trainer and Writer for internal support staff and End-Users for Messaging related devices, client software and support tools.

New Exchange server builds for Exchange 2010 - 2016 in preparation for Office365/Hybrid with hands on experience for 60+ Exchange servers

Self-Supported Engineer for entire NA Messaging Team while rebuilding of staff and assisting Director for additional Engineer hire

Maintain Virtual IP’s for Exchange mail name space

Maintain SOP for both internal/external support groups in SharePoint owning and authoring over 95% of the shared documents

Manage multiple projects while adhering to FDC Policy and Six Sigma standard deviation synopsis

Migration projects participation: Exchange 2013 to Exchange 2016 for Office365 Hybrid, Exchange 2010 to Exchange 2013, Exchange 2003 to Exchange 2010, Lotus Notes to Exchange 2003, Public Folder Migration from Exchange 5.5 to Exchange 2003, Cross Forrest mailbox migration/Exchange 2007 cross domain migration to Exchange 2013 of user objects, mailboxes and replication, cross-Forrest Active Directory Distribution Group migration

Maintain Objects in Active Directory and Azure

Exchange 2010 Public Folder to SharePoint project in preparation of O365 and Exch 2010 Decommision

Mobile support via Intune for Outlook Mobile, BlackBerry, iPad, iPhone and Android devices for 25k+ devices

Lead AV Engineer for Trend Micro Server Protect, Scanmail, TMCM and Smart Protection server

Build and maintain Lotus Notes Domino Infrastructure Globally on Windows and AS400 iSeries

Maintain Active Directory objects: Provision, Quarantine/Terminate, Manage duplicate objects, Perform leading/trailing space cleanup, troubleshoot GC/DC Replication issues, perform adhoc LDAP Queries

Support of Quest MessageStats Reporting

Install Rightfax Gateway Faxing solution and core server support

Disaster Recovery Team Lead for Exchange Team which include yearly Site-to-Site Failover Load-Balancing testing for BCP

Management of Shared Mailbox, Group Mailbox, Resource Room, Mail User and Contacts, Quota's, SMTP modifications and Out-of-Offices

Participate in 7/24 On-Call Rotation

Participate in monthly server patching and maintenance tied to Windows Updates

Support xMedius Faxing solution for both Server and Client software usage

3rd Level Support for IAM and End-User Support escalations.

First Data Corporation, Coral Springs, Florida

Systems Engineer I Jan 1999 - June 2009

Lotus Notes Domino/BES Engineer supporting supporting 35k plus End-Users Globally on 60+ servers. Primary focus is the company's email globally. Responsible for collaboration services and tools such as Sametime, OCS and Mobile Support tied to BlackBerry Enterprise Servers. Engineer responsible for new BES, Lotus Domino and Rightfax server builds. Other responsibilities included daily monitoring via Server Admin Plus, Boxtone and supporting our online faxing solution in Rightfax and maintaining our AV platforms utilizing Ironmail and Norton. 3rd level support and 24x7 oncall rotation. Reduced mobile device license cost by $20k+ due to yearly true-up review. Saved $100k+ maintenace fees due to yearly decommision of older servers.

Bertrand P. Victor adbrn8@r.postjobfree.com Page 2

Exchange Engineer for Exchange 2003

Lead BlackBerry Enterpriser Server Engineer

Lead Engineer for Boxtone Monitoring

Lead Monitoring/MDM Engineer for Microsoft Operations Manager (MOM), System Center Operations Manager (SCOM), Boxtone for BlackBerry, Server Admin Plus for Lotus Notes and Maillive for Exchange

Lead Good Technology Server Engineer supporting our mobile Server platforms such as (GMC/GMM/Good Dynamics/Good Connect/Good Share/Good Docs/iAnnotate) for MDM and BYOD.

Technical Trainer and Writer for internal support staff and End-User community for Messaging related devices, client software.

Manage daily workflow via various ticketing system(s) for Messaging Team tied to primary support of Lotus Notes, BlackBerry, Good Technology servers, MS Exchange, Sametime, Lync, SCOM, Windows Server, AD, MDM support tools and IAM related issues for user object support in the firm to support 34k users globally.

Server build for new Lotus Notes Domino Servers and New Exchange Servers

Six Sigma Green Belt: Projects Virtual Private Network & SLA Reconstruction for Messaging which reduced 55% of Messaging Team Call

Tracked upper control limits based on weekly reporting for measurements and variations

Project Leader for restructuring of the Messaging Team daily ticket queue by measuring ticket flow and evaluating total count Implemented 2nd Level Help Desk and Designed on-site Technical Training with training manuals for Total Quality Management (TQM)

Manage multiple projects while adhering to FDC Policy and Six Sigma standard deviation synopsis

Managed account provisioning for OCS 2005 & OCS 2007 including Sametime Server

Exchange Migration projects: MS Exchange 2003 to 2010

Rightfax faxing solution support Engineer

Lotus Notes Engineer for all global regions (NA, LAC, APAC, EMEA) and Canada

Administered and 60+ Lotus Notes Domino servers worldwide incl: the SMTP MTA Gateway and Hub

Installed Domino Fault Tolerance System – Clustering

Lead Engineer managing deployment and support IntelliWatch monitoring solution globally

Handled Customer Support calls for all Lotus Notes platforms

Assist in the creation of new Notes client install images for auto client distribution via Public Address Book

Lead Engineer for the Lotus Domino Disaster Recovery Testing program to ensure accurate fail-over for site redundancy.

Participate in 7/24 Pager On-Call Rotation with other Messaging Team Engineer

Northern Trust Bank, Chicago, Illinois

Lotus Notes Domino Engineer/NT Server Administrator (Trust Officer) Mar 1998 - Jan 1999

Lotus Notes Domino/BES Engineer supporting 40k plus End-Users Globally on 40+ servers. Primary focus is the company's email. Responsible for mobile support tied to BlackBerry and Laptop devices. Also responsible for new BES and Lotus Domino builds along with the configuration of Lotus Domino Fault Tolorent Clustering System. Other responsibilities included daily monitoring via

Server Admin Plus, and maintaining our AV platform via Norton. 3rd level user support and on 7x24 call rotation. Reduced mobile device license cost by $10k+ yearly due to true-up review. Saved $75k+ maintenace fees due to yearly decommision of older servers

Lotus Notes Engineer for all global Northern Trust locations

Administered and installed 20+ Lotus Notes Domino servers worldwide

Installed Domino Fault Tolerance System – Clustering

Lead Engineer managing deployment and support of IntelliWatch monitoring solution globally

Handled Customer Support calls for all Lotus Notes, Windows NT platform

Managed Backup/Restore request

Created new Notes client install images for auto client distribution via SUDs procedures

Lead Engineer for the Lotus Domino Disaster Recovery Testing program to ensure accurate fail-over for site redundancy.

Northern Trust Bank, Chicago, Illinois

Business Liaison / Team Leader (Trust Officer) July 1995 - Apr 1998

Team Leader: Department Specialists supporting 1500 users in Trust Operations

Managed 1.5 million of PC/IT Budget for Service Delivery

Managed various new business application installation/configuration for various regions

Service Delivery’s IT Manager of NT Migration from Windows 3.1 and Y2K testing

Project Manager for various Executive Managers related to desktop and hardware support

Northern Trust Bank, Chicago, Illinois

Cash Management Technical Support Representative Lead Mar 1993 - July 1995

Led the support on PC base products for internal & external clients including Lotus Notes 2.x

Led Cash Management software installations which included UAT testing and pilot groups

Performed Cash Management Software training at client sites nationwide

Delivered software training and support to Client Servicing Representatives

Trained other areas within the bank when requested

Northern Trust Bank, Chicago, Illinois

LAN Administrator – Novell System Administrator Jul 1990 - Feb 1993

Team Leader for High School and College students in work programs based on their Major in addition to managing Contractors to support during tax season in the Accounting Department

One-on-One weekly review with team members of tasks accomplished

Project Coordinator for hardware installations such as Dec Terminals, Printers, new PC’s and closet wiring

Administrator for Novell Netware (Ethernet) Local Area Network and all servers and backup

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Distributed Network related work as Jr. Administrator

Installed and beta tested all applications and systems on LAN while coordinating workflow

Supported Representatives to all users on LAN

Designed and created RBase and Dbase databases applications along with macro driven spreadsheets for Department.

Created guidelines and instructions for departmental usage

Northern Trust Bank, Chicago, Illinois

Production Assistant Nov 1988 - June 1990

Scheduled and Set-up Job Runs via IBM System 36 for Performance Analysis

Maintained Market Prices and Industry codes on performance reports while adhering policy

Trained new staff to provide backup and leadership

Performed nightly review of jobs submitted

Coordinate and led weekly meetings with client and Sungaurd stemming to performance Analysis

EDUCATION:

Florida Atlantic University Class Completion – MCSE 2003 & 2012, MCITP 2008, CCNA

Harold Washington College - Information Systems

Research In Motion: Blackberry Enterprise Server Administration 4.x, 5.x, BES10, BES12,Lotus Notes CLP, Lotus Notes CLPP

Good Technology – Good Enterprise Server, Good Dynamics, Good Connect, Good Docs, Good Connect

LAN Mines: Novell LAN Administrator, Lotus Notes Administration, Lotus Notes Developer

New Horizon: MS Exchange 2003 - 2010, MS Exchange Advance Administration Support, Lync 2010 - 2013, Office 365, Skype for Business 2015

Florida Academy: MS Exchange 2010

PC Professor: MS Exchange 2013, Cisco CCNA

Microsoft Workshop: MS Exchange 2013, Migration from Exchange 2007/2010

E-Tek: MS System Center Operations Manager 2012

First Data Academy: Six Sigma Green Belt, Team Leader, Project Management and Business Writing

Richard Daily College - Criminal Justice/International Business

Gold Coast School - Real Estate Sales

LANGUAGES:

English, Creole, some French and Spanish

DATA SECURITY:

Public Trust Security Clearance & EFTPS

MICROSOFT CERT AND PROFESSIONAL TRAINING:

Office 365, Microsoft Certified Professional-MCP, 2003 MCSE, 2008 MCITP, 2012 MCSE, Exchange 2003-2016

Active Directory, Azure, Intune, System Center Operations Manager 2007 - 2016 R2, MOM, Windows Server 2003 thru 2016, Lync 2010 – 2013 server and client, Skype for Business 2015, Office Communicator Server 2005 – 2007 and client

SharePoint, Virtual PC, Office Suite and Pro Plus, OneNote, OneDrive, Visio, Teams, Project

OTHER HANDS ON EXPERIENCE AND PROFESSIONAL TRAINING:

SQL 2005 – 2016 Server Installs, Mailive Monitoring for Exchange, IntelliWatch & GSX Monitoring for Lotus Domino

Boxtone Monitoring for BlackBerry Enterprise Server and Good Technology servers

Server Admin Plus

EMAIL MIGRATION TOOLS:

Exchange Migrations - Quest Tools & ADT-Automated Deployment Toolkit

BACKUP SOLUTIONS UTILIZED:

Backup Exec, Netbackup, Networker, ArcServe, Dell Robotic Tape Backup Library

OTHER HANDS ON TECHNOLOGY EXPERIENCE:

Quest Active Roles & Change Auditor, Novell NetWare File Servers, DHCP Server, DNS server, Domain Controller, Global Catalog server, VMWare, Hyper V, AS/400 for Lotus Domino, Symantec eVault, Domino Fax Press server, Water Mark Imaging server, Act for Notes and Act for Windows Servers, DECS & LEI Monitoring servers, ECM (Enterprise Configuration Management) server, Zen Works, Local Area Network installs and support, Qbasic, Paradox, Dbase, Rbase, Certificate Authority setup, X.25, Letters Of Credit Systems, EDS (DEC/DCL), LCS Admin Tool, Exmerge, EseUtil, System 36, Cisco Router & Switch install and configuration,, Focus, Super Session, 3270, IMS and AS/400, Enterprise Vault System

References available upon request

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