Customer Service Sales
Resume:
Angela S. Colón, ABOC
Albuquerque, NM 87110
**************@*****.***
SPECIALTIES: Eyewear Sales/ Optometry patient care, obtaining patient medical history, all facets of eyewear adjustment, lens measurements, assisting Physician within a surgical environment. Including patient flow and overall patient care and satisfaction. Always have prided myself in the highest quality of customer service. With my 30 plus years of working in the eye care field I believe I would be a great team player as your Optician.
EDUCATION: Centralia Community College, Centralia, WA. Associates of Arts Degree, Emphasis in Business and Public Relations.
American Board of Opticianry Certified 2016
EXPERIENCE:
Eyes Of New Mexico, Albuquerque, NM (Aug 17- Current) Lead Optician: Lead Optician in a private practice, inventory control, front office duties to include answering of phones, pre-testing, tonometry, visual fields, auto-refraction with automated equiptment,scheduling of patients, customer care, updating of patient records, frame selection assistance, sales, and frame adjustments and repairs. Optomap, assisting in Lipiflow treatments, OCT (tomography), dry eye products, low vision aids
(magnifiers, electronic tablets) for low vision patients, administering medications, edging of lenses for eyewear.
Precision Eye Care Center, Albuquerque, NM (Oct 2016 to April 2017) Optical Manager: Daily optical duties and patient follow up, including pre-testing of patients. Patient check in and out as well as follow up plan for future visits with Physician, including co-management with local Ophthalmologists and other surgical facilities. Sales and Service from start to finish with each patient. Korrect Optical, VA Contract Optician, Albuquerque, NM. (July 2016 -October 2016) Worked within the Raymond G. Murphy VA Medical Center as a contract employee. Sales, ordering, and follow up on each patient to ensure quality care for eyewear. All repairs, adjustments, and reordering of products. Family Eye Care of St. Petersburg, St. Petersburg, FL. (January 2012 – July 2016) Optical Manager: Manager of front and back office in a busy private practice. Duties included patient workup, patient history and all insurance verification. All co-management with local Physicians. Patient education with dressings as well as medications. Not limited to full confrontation fields, Humphreys Visual fields, OCT. Complete inventory of all medications needed in the clinic. Contact lens order management and bandage contact experience. Medical records documentation. Optical sales, ordering, dispensing, and customer service in delivery of products to patients. Roosevelt Vision Source, Seattle, WA. (June 2009- July 2011) Optician: Optical sales of high-end frame and lens product, customer service, and contacts lens ordering. One on one work with patient care with contact lens dispensing and ordering. Lasik Plus, Bellevue, WA. (September 2006 – June 2009) Center Director: Managed all positions within the clinic environment. Liaison person for the profession staff (Optometry/ Ophthalmology) Certified to assist in all Lasik/ PRK procedures. Ensured patient service was exceptional on every level to encourage future referrals. Working as an Ophthalmic Technician my responsibilities included, patient history, auto refracting, corneal topography, tonometry, patient education in regards to pre and post-operative care. Operating and all refracting lanes inventory as well as full inventory of all medications and surgical supplies needed for a busy refractive center. Madison Avenue Optical, Seattle WA. (September 2003- September 2006) Lead Optician: Optical sales/ frame adjustments, contact lens ordering, inventory control. Customer service in a business multi Ophthalmology practice. Patient education and customer care. All follow up calls to patients
Safilo, Inc. Parsippany, NJ. (November 2002- November 2003) Eyewear Sales Representative: Opened new territory for three lines that Safilo had recently acquired, Kate Spade, YSL and Liz Claiborne.
Lasik Vision Inc., Sacramento, CA. (August 1999- September 2002) Center Director: Managed all day-to-day activities/ training for all staff, scheduling, Certified to assist the Ophthalmologist during treatments. Working as an Ophthalmic Technician my responsibilities included, patient history, auto refracting, corneal topography, Goldman tonometry and patient education in regards to pre and post-operative care. Operating and all refracting lanes inventory as well as full inventory of all medications and surgical supplies needed for a busy refractive center. Gregory G. Bogdanovich, O.D., Aberdeen, WA. (January 1989- August 1999) Owner/ Director of Operations: Maintained direct accountability for all phases of operation and administrative management. Hired, trained all office staff. Scheduling, employee performance and salary reviews. Inventory control, accounts payable and receivables, claim coding and electronic billing. Familiar with Medicare/Eyemed/ VSP and most major insurance carriers. Patient pre testing, visual fields, medication information and confrontation fields. All responsibilities in the eye glass needs of every patient. Medical records documentation and all co-management with referring Physicians.
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