Steven Louis Kolb

Passionate about building strong customer relationships, driving brand

loyalty, and increasing customer engagement

Brooklyn, NY 11237-6801

414-***-****

adbrka@r.postjobfree.com

EXPERIENCE

Rockwell Automation, Milwaukee, WI — IT Engineer

February 2000 - October 2019

● Successful full stack development and administration of a global solutions label printing web/API application that issues 5 million+ prints a month for 2000 manufacturing associates

● Provided top tier IT applications support for 20,000 employees to SLA standards, handling 10-30 tickets weekly

● Continuously created technical documents for business customers and service desk

● Implemented application disaster recovery fail-overs for multiple locations, reducing downtime for 24/7 operations by 88%

● Worked solo and in teams using agile and project methodologies

● Test case development, QA, and regression testing for manufacturing applications and SAP

● Built security into new product features to achieve 100% compliance with industry best practices

● Collaborated with vendors to locate replacement components and resolve advanced problems

● Broke down and evaluated user problems using test scripts, personal expertise and probing questions

● Configured hardware, devices and software to set up work stations for employees

● Integrated manufacturing applications with SAP ECC data and Oracle, eliminating ABMS/AMAPS mainframes

● Hired as program developer for business operations. Solo development of Oracle and web implementation of 50+ applications

Harley-Davidson, Milwaukee, WI — IT Internship

April 1998 - February 2000

● Maintained company's Microsoft MSDN collection and researched/tested new enterprise software/hardware solutions SKILLS

Adaptability

Data Analysis/Structures

Active Directory

Application Development

Windows Server

SQL Server/Oracle

Disaster recovery

Technical issues analysis

Infrastructure planning

Troubleshooting

Web Administration

Application support/testing

Quality Assurance

Customer Service

IT Support

EDUCATION

University of Wisconsin

Milwaukee — Bachelor

Degree in Management

Information Systems

September 1995 - December 1999

HOBBIES

Music (guitar, bass guitar,

synthesizers) performance

and audio production

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