Scott R. Cichetti

732-***-**** adbrht@r.postjobfree.com

Somerville NJ 08876 linkedin.com/in/scottcichetti

Leading Software Quality Assurance Manager Specializing in Healthcare & Telecommunications Created and managed an agile TCoE team of onshore/offshore Software QA Engineers and SDET’s Automated ATDD & BDD testing of member web portal myUHC.com using Selenium, Java, Cucumber and Maven technologies DevOps experience with Jenkins, XL Release and pipeline release management. Problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables. Technical Project & Product Management of multi-million-dollar customer enhancements to the member portal. Led process improvement projects to reduce test times, integrate new tools and manage key tasks. Worked cross-functionally with other managers to streamline operations (Agile Integration Team). Excellent communication skills across national and cultural boundaries Technical Skills

Platforms: UNIX, Windows, MS Server, Solaris, z/OS, TSO, HP-UX, Linux Software Applications: Eclipse IDE, Advanced MS Office Skills, XML Spy, SILK, ISS, Web Sphere MQ, MQ Series, Oracle Web Logic, HP ALM & QC, Test Plan, Test Lab, Selenium, CA Agile, Flow Dock, SOAPUI, Git Hub, SharePoint, SaaS, Splunk, UFT, Jira, Mobile test automation solutions like Saucelabs, Perfecto, Service Now, Adobe Experience Manager (AEM) Protocols: JSON, MQ, XML, FCIF, EBCDIC, CORBA, XSD Languages: JCL, TCL Scripting, SED, AWK, KSH, HTML, Working Knowledge of JAVA, SQL, Scripting, Cucumber and Gherkin Experience

Optum Technologies (UHG), Basking Ridge, NJ May 2016 – November 2019 Senior Manager Quality Engineering TCoE for myUHC.com Built and Managed team of 12-20 onshore/offshore QA Engineers & SDET’s and led team through Agile Transformation successfully, while developing automation strategy & framework.

• Worked closely with developers, product owners, scrum masters and release managers on multiple agile teams.

• Hand on experience with continuous integration and delivery tools to deliver code to production, (Jenkins, XL Release)

• Detailed understanding of the Software Development Lifecycle (SDLC), including both Waterfall and Agile

• Developed from the ground up the automated framework that is responsible for the automated testing of the myUHC.com member portal used by more than 30 million members. Driving technological and process innovation.

• Developed a parallel-automated testing strategy to run the suite, which lowered the run time 60% to less than 2 hours.

• Automated testing using Selenium WebDriver and JAVA technologies with Cucumber and Gherkin formatted feature files

• Automated testing included UI verification, Accessibility testing along with functional testing of the portal including claims, benefits, appeals submission and premium and claim payments functions.

• Worked very closely with senior leadership to develop resourcing plans, QA Strategies and roadmaps for future work

• Performed manual and automated testing of user interfaces, web applications, APIs and Webservices using ATDD and BDD tools and practices within hosted and cloud-based environments

• Accountable for overall design and implementation of testing strategies.

• Reviewed testing infrastructure and data to ensure proper validation of code.

• Experience in agile transformations leading test teams and in working with agile development methodologies and processes such as Scrum and Kanban.

• In-depth understanding of TDD/BDD/ATDD principles and building quality into the process, coupled with extensive hands on Agile tool experience using Gherkin/Cucumber technologies

• Organized projects through use of quality engineering resource management and development of test strategies that include security, integration, performance and positive and negative functional test coverage.

• Assessed and communicated risks based on product complexity, resource and timeline constraints.

• Facilitated communication upward and across the cross-functional project team including project status, justifications for variances and technical information.

• Served as the quality focal point for cross-functional partners on project status or other project information.

• Measured and evaluated test progress including results of development test efforts (unit tests)

• Managed personnel activities of staff (i.e., hire, train, appraise, set goals, reward, motivate, discipline, writes performance reviews, recommend termination as necessary).

• Extensive experience writing SQL queries to find, determine test data and results for database testing and web UI testing. Scott Cichetti adbrht@r.postjobfree.com Page Two

Ericsson Inc., Piscataway, NJ January 2002- May 2016 Lead Software Quality Assurance Engineer for Access Ordering & Billing industry Agile software development team that jointly prepared documents such as requirements, design, interface agreements, test plans and developed the associated code and performed testing.

• Developed scripts for AT&T and Verizon to achieve automation of their telecommunications product access services ordering and billing business.

• Collaborated with clients to develop requirements, designs and interface agreements.

• Expertise in XML and Schema manipulation based on OBF business requirements and workflows to test a real-time ordering interface.

• Performed testing while working in test & production client environments per test plans developed in conjunction with client business requirements.

• Performed maintenance updates to JAVA GUI client applications.

• Lead ARIS Product test team of three and perform solution and End-to-End testing using customer-based environments and data.

• Application includes MVS, IMS, Oracle 8, JAVA and Unix/HP-UX environments and software.

• Demonstrated expertise in software product release cycles and all phases of testing involved.

• Led team in achieving ISO 9001 Re-Certification & CMM Level 5.

• Lead application interface tester of JAVA based jX GUI client.

• HP ALM and QC for Testing Management including Test Plan, Test Lab, Defect Management, and Defect Reporting.

• Lead Customer On-Site Postproduction Release Support at clients AT&T and Verizon. Additional Relevant Experience

Telcordia Technologies, Inc., Piscataway, NJ

Software Test Coordinator, Tester, and Environment Support

• Coordinated Multi-Unit test for Voice over IP products.

• Managed tester responsibilities that include writing test cases, managing the execution of the test cases and problems using an internal tracking tool to follow through with developers on problems found.

• Managed environment set-up, preparing test case and defect analysis charts for review with the product team and to track to the product quality schedule and run reports via Crystal reports.

• Worked closely with the Product Test, Customer Service and Installation and Deployment groups to verify they are running with the proper versions and to help troubleshoot various customer problems at external sites. Bellcore (Contractor), Piscataway, NJ

Tester, Environment Support and Customer Installations

• Developed and implemented complex external web site for the Advertiser Product using Microsoft FrontPage

• Multi-Unit Tester of the Advertiser Product

• Create an online demonstration for customer use and understanding of the product using Microsoft PowerPoint Education

Kean University of New Jersey, Union, NJ

Bachelor of Science in Electronics Technology

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