Language Instruction Supervisor / English Instructor

Austin Robert Cook

Current Location: Al Hasa, Saudi Arabia – E-mail: *************@*****.*** – WhatsApp: +966********* – SkypeID: austincook132

OBJECTIVE

To obtain a position of employment teaching ESL in Saudi Arabia

EDUCATION

Coppell High School, Coppell, TX

Diploma

Graduation Date: August 2006

The University of North Texas, Denton, TX

Bachelor of Arts in Psychology

Graduation Date: August 15th, 2011

CERTIFICATE

120-hour TEFL

WORK EXPERIENCE

Berlitz Language Instruction April 2018 – Present

ESL Teacher/Language Instruction Supervisor (Saudi Arabia)

Managed eight teachers across four centers

Compiled student and teacher data and reported to management

Taught classes in a classroom setting using provided texts

Taught college and college prep to Middle East students

Taught IELTS preparation courses

Wall Street English (Malaysia) September 2017 – March 2018

ESL Teacher

Taught classes in a classroom setting using provided texts

Taught college and college prep to Middle East students

Taught IELTS preparation courses

Limkokwing International University (Malaysia) January 2017 – September 2017

ESL Teacher

Taught classes in a classroom setting using provided texts

Mainly taught college and college prep to Middle East students

Sheffield Academy (Malaysia) September 2016 – January 2017

ESL English Teacher

Taught classes in a classroom setting using provided texts

Mainly taught late high school/early college and adult Middle East students

TOPICA Native (Online) May 2016-September 2016

Online ESL Teacher

Used provided lesson plans to teach Adults and College Students

Taught using TOPICA Native's online platform

51Talk Online Teaching (Online) April 2016 – May 2016

Online ESL Teacher

Used provided lesson plans to teach Young Learners and Adults

Taught using Skype, QQ, or 51Talk's proprietary video conference software

Recorded notes about words and phrases students struggled with after each class

English First (China) October 2015 – January 2016

ESL Teacher

Using pre-made lesson plans, formulated unique lessons based on students' level

Taught in a group classroom setting

Age range of students was from elementary to high school

United Services Automobile Association (America)

Specialized Member Services September 2014-October 2015

Took inbound phone calls from military members and their families

Assisted military members with structuring their retirement plans to meet their needs

Facilitated cash withdrawals

Teachers Insurance Annuity Association – College Retirement Equity Fund (America) May 2013 – August 2014 Investment Representative

Took inbound phone calls from employees of non-profit institutions

Assisted customers with structuring their retirement plans to meet their needs

Facilitated cash withdrawals, investment allocations, and rollovers

United States Army (America) October 2012 to January 2013

Real Time Resolutions (America) April 2012 to October 2012

Fannie Mae Customer Service Representative

Took inbound phone calls from distressed homeowners who held mortgages owned by Fannie Mae

Scheduled one-on-one mortgage guidance sessions with homeowners and Fannie Mae representatives

Had to utilize multiple software applications while processing customers’ requests

Starbucks Coffee Company (America) September 2011 to April 2012

Barista

Sold coffee drinks and beans retail by identifying customers’ needs and suggestively sold the best products

Developed ability to rapidly and accurately receive, log, and confirm custom orders via an earpiece and microphone

Further developed customer service skills

Verde Catering Company (America) October 2010 to August 2011

Customer Service Representative

Prepared, served, and cleaned four-star meals

Learned how to cater to the needs of many individuals in a timely manor

Developed ability to work with and serve people of differing backgrounds

University of North Texas Book Store (America) June 2009 to August 2009

Sales Associate

Assisted customers with finding the proper books and supplies for their classes

Suggestively sold companion material

Received, cataloged, and stocked incoming shipments

CiCi’s Pizza Company (America) January 2008 to June 2008

Pizza Server

Received, placed, and served custom pizza orders

Greeted customers with the company’s official jargon

Starbucks Coffee Company (America) August 2005 to August 2006

Barista

Sold coffee drinks and beans retail by identifying customers’ needs and suggestively selling the best suited products

Further developed customer service skills

Kroger (America) June 2003 – August 2005

Shift Supervisor

Checked out, bagged, and assisted customers with groceries as well as monitored and led sales teams

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