Customer Service Medical
Resume:
**** ******** ****. **. *****, Texas *****
Phone: 972-***-**** Email: ************@*****.***
In response to the available position in your company, I am enclosing a resume for your review. Please consider this letter as my formal application presenting my background, education, experience and relevant skills.
I have over 17 years’ experience in hospital GI Laboratories, as well as, Outpatient Endoscopy/Surgery Centers. The experience from the total 30 years of healthcare has enhanced my customer service, inventory, and leadership skills. I am very hands on when it comes to customer service with patients, to ensure all our patients are satisfied with the care they receive from. While working in the healthcare industry I furthered my education to obtain an A.A.S. in Criminal Justice from Corinthians College, Inc. I also continued my education to a BA.S. Healthcare Management from Dallas Baptist University. With my years of experience in the GI Lab, Emergency Department, Outpatient Surgery Centers, and Health Information Management Systems, I am confident my skills will be an asset to your team. I am efficient in the new electronic filing systems, such as GMED, Provations, and EPIC in healthcare, so I am confident I will learn quickly the responsibilities expected. I am very capable of taking on challenges, being responsible, and completing tasks in a timely manner.
I have gained excellent communication skills in my years of customer service in the healthcare field and have been able to apply my skills in my role as a preceptor for new employees. The experience in working 20+ years for Texas Health Resources, as well as the 9+ years of outpatient care has guided me to mastering great customer service, Supply Management, GI/Minor Surgical Procedures, Front Office Clerical, Medical Records while respecting in the Business Code Compliance Policies.
As a team member of your organization, I believe in, strong leadership, teamwork, efficiency, and organized tasks. I am a natural leader and a team player as well as I can work well independently. I find satisfaction with completing an assignment accurately.
Thank you for your time and consideration; I am available for an interview at a mutually convenient time.
Sincerely,
Denise M. Rose
4539 Altamesa Blvd. Ft. Worth, Texas 76133
Phone: 972-***-**** Email: ************@*****.***
OBJECTIVE:
Seeking a position with the possibilities of growth where I will continue to be an asset and partner in the success of any business. My years of excellent customer service experience and skills of working in the medical field will be a benefit to your organization.
SKILLS:
Supply Management Computer fundamentals
Emergency Care Team BCLS Certified, Phlebotomy
Gastro-Intestinal Procedure Microsoft/Excel/PowerPoint/Word
Business Communication 40WPM/10 KEY efficient
Medical Terminology, Patient Consultation
Scheduling Procedures and Strategy General Patient Care
EDUCATION:
Dallas Baptist University Dallas, TX. Graduated 12/2014; B.AS. Healthcare Mgmt.
Everest College Dallas, TX.
Graduated 05/2006; A.A.S. Criminal Justice
EXPERIENCE:
Texas Health Resources - CBO 500 E. Border St. Arlington, TX 76010
HIMS/ROI 08/2017- Present
Receive Medical Requests from work que
Answer multiple phone lines
Assist customers with questions or requests concerning Medical Records
Follow HIPPAA guidelines for Health Information Management Systems
Send medical records to Medical Offices
Texas Health Resources-Presbyterian 8200 Walnut Hill LN. Dallas, TX. 75231
Unit Secretary/Coordinator 9/2015-08/2017
Pick up all doctor’s orders and all schedules for IR/EP/CATH LAB.
Prepare and organize orders by each department and the patients scheduled times for each procedure.
Coordinating patient’s families to consult with doctors privately.
Liaison between doctors, families and patient’s during their procedure.
Answer multiple phone lines, and voice pager.
Post procedure calls to patients to follow up on status of patients.
United Surgical Partners International/North Houston Endoscopy and Surgery Center
275 Lantern Bend Dr. Houston, TX. 77090
G.I. Technician 09/2014 to 09/2015
Assist in all GI/ surgical procedures.
Preparing surgical rooms for each procedure, washing/sterilizing scopes.
Assisting physician with biopsies, polyp removal, Liver biopsy, Endoscopic Ultrasound Sonography and biopsy.
Ensuring excellent customer service pre-op and post op
Presbyterian Hospital of Dallas 8200 Walnut Hill Lane Dallas, TX 75232
GI Technician/PCT II 10/1997-09/2014
Assist in all GI surgical procedures, assisting in pain management.
Preparing surgical rooms for each procedure, washing/sterilizing scopes.
Assisting physician with biopsies and polyp removal.
Ensuring excellent customer service pre-op and post op.
Redbird Endoscopy Center
3107 W. Camp Wisdom Rd. Dallas, TX. 75237
GI Technician 07/2011-09/2014
Assist in all GI surgical procedures, assisting in pain management.
Preparing surgical rooms for each procedure, washing/sterilizing scopes.
Assisting physician with biopsies and polyp removal.
Ensuring excellent customer service pre-op and post op.
North Central Surgery Center 900 N. Central Expressway Dallas, TX 75232
GI/Pain Management Technician 05/2009-07/2011
Assist in all GI surgical procedures, assisting in pain management procedures.
Preparing surgical rooms for each procedure, washing/sterilizing scopes.
Assisting physician with biopsies and polyp removal.
Ensuring excellent customer service pre-op and post op.
Dallas Endoscopy Center 5327 N. Central Expressway Suite200 Dallas, TX 75205
GI Technician/Supply Management 08/2005- 07/2011
Preparing surgical rooms for each procedure, washing/sterilizing scopes.
Assisting physician with all GI surgical procedures, including biopsies and polyp removal.
Ensuring excellent customer service pre-op and post op.
Customer Service; answering multiple phone lines, organizing patient charts.
Order all medical supplies, and order forms.
VOLUNTEER:
Carter High School 1819 W. Wheatland Rd Dallas, TX
Step Team Director/Coach 09/2006-03/2007
Texas Step Team Association:
Director of Protocol 09/2009-03/2013
Scheduling Practice dates/times, registering for competitions.
Organizing fund raisers, parent meetings, purchasing of uniforms.
Planning team for holiday volunteer work, scheduled tutoring sessions (for education
Assisting schools hosting Step Competitions. Organizing the order of the show;
Training sessions for judges and coaches; answer any questions/concerns pertaining to the judging protocols.
Contact this candidate