Customer Service System Administrator

felixson sunjo ngong

**** ***** **** *** *, woodbridge 22193 • Home: +1-571-***-****• *************@*****.***

Professional Summary

I am a motivated IT professional with hands on systems administration, System configuration, Enthusiastic team player, always looking for innovative and efficient engineering solutions, Energetic self-starter capable of learning quickly with minimal guidance. I am seeking to progress my career in the Information Technology sector where I will use my skills and experience in system maintenance and technical troubleshooting to contribute to an active growth and productivity of the company.

Skills

Bash Shell Scripting,

Version Control Systems: Git, bitbucket

Automation/Deployment: Ansible,

Continuous Monitoring: Nagios

Virtualization: Oracle Virtual Box,

Platforms: Linux Centos 6&7 RHEL 6&7

Storage: LVM

Web server: Apache

Strong verbal and written communication skills

Apache, web Server, error.log,

Automation, Bash, Hardware, content,

Customer service.

Firewalls, Help Desk, HTTP, inventory, LAMP, Managing, memory,

NFS, Network installation, network

Process management

,Redhat Linux, SAMBA,

SSH, servers, Shell Scripting, shell scripts, SMTP, System Administrator, Tech Support, Troubleshoot, troubleshooting, upgrades,

Patching

Work History

BLUECHIP COMPUTER SYSTEMS FROM 02/2017 TO 03/2019

Working with Dev team, making modifications on the code using Git VCS to clone, add, commit and push codes from local and master branches to central repositories.

Creating new Ansible YAML, Play-books, Roles and bash shell scripts for application deployments.

Searching and testing open source applications and software to integrate into the infrastructure.

Creating documentation resources to aid in future troubleshooting issues, to interact with users and business partners to design solutions for current and future business problems including cloud Migration solutions.

Monitor system infrastructure against zero downtime, perform periodic backups, and troubleshoot failures.

Diagnose application memory leaks, identify and fix issues related to SElinux, and identify library dependencies for third party software.

Collaborate with business partners to perform software enhancing testing and scans.

Resolve package Management dependency issues.

Using Nagios XIt to monitor overall server performance, log management and communicating log messages to appropriate teams in different environments within the organization.

Installation, configuration and hardening of Bare Metal Linux servers, working with security team on future patching needs.

Installation and Configuration of the APACHE web Server on Linux platforms, troubleshoot and access log files for errors and web access traffic.

Linux Systems Administrator, 02/2014 to 12/2016

CHELSEA PLAZA HOTEL

System performance tuning and basics in monitoring, analyzing system and application logs, vulnerability assessments, performing upgrades and Patching.

Managing physical, virtual, and network storage ( HD's, LVM's, NFS, SAMBA, NAS).

Using command line & software server/application monitoring and process management tools (Nagios, Rsylog).

Perform installation, configuration, monitoring and troubleshooting of LAMP.

User/group administration, file/directory security, authentication and access management (SSH, Firewalls).

Analyzing and interpreting system and application log files.

Configuring SElinux and Tripwire intrusion detection security software.

Configuration and management of network services (HTTP, NFS, SCP NTP ).

Troubleshoot boot issues, identify and resolve service failures affecting boot.

Resolve package management dependency issues.

Collect system information to aid in troubleshooting, document resources, monitor for any behavior modifications & intrusion, configure system to send log messages to system centralized host.

Installation, configuration, and Hardening of standalone Linux servers.

Performing periodic system updates/Patches.

Help Desk Technician, 03/2010 to 12/2012

VSAT INSTALLER/LAN/WIRELESSS INSTALLATION AND CONFIGURATIONS.

Monitoring Operations and collaborating with employees Help Desk level2 Tech Support

CaMtel LLC Cameroon, Network installation & connectivity tasks for business clients.

Providing fast pace customer service satisfaction in a quota driven environment, providing accurate customer support to clients all over of Cameroon, French and English language backgrounds.

Hardware assembly and quality control.

Providing end-user system support, resolving access and connectivity issues.

Collaborate with IT professional to track company asset inventory database.

Education

GOVERNMENT BILIGUAL HIGH SCHOOL (GBHS), CAMEROON SEPTEMBER 2005 TO JUNE 2007

General certificate of education (advanced level)

GOVERNMENT BILIGUAL HIGH SCHOOL (GBHS), CAMEROON SEPTEMBER 2001 TO JUNE 2005

General certificate of education (ordinary level)

RHCSA (Red Hat Certified System Administrator) 2019

Contact this candidate