OPEYEMI A BADMUS

Email: adbr6b@r.postjobfree.com. Owings Mills, Maryland

EDUCATIONAL QUALIFICATIONS

Per Scholas Institute For Technology

CompTIA A+ training

CompTIA Network+ training

Lagos State University

Bachelors Degree in History & International Studies

CERTIFICATIONS

CompTIA A+

CompTIA Network+ (In process)

PROFESSIONAL EXPERIENCE

Per Scholas Institute For Technology November 2019 - February 2020

Network Support Trainee

Gaining in-depth knowledge of computer hardware and software.

Practiced troubleshooting for hardware, software, mobile devices, and network.

Learned best practices for computer and network optimization, maintenance, and security.

Hands-on experience working with Active Directory, printers, file permissions, Microsoft exchange, VPN, group policy e.t.c.

GCB Services LLC January 2019 - September 2019

Field Support Technician

Supervised and motivated10 team members to ensure team completed tasks daily which led to completion before due date.

Achieved 95% completion on Enhanced 911 testing, stationary and cluster driving testings plans.

Optimization of Network to meet agreed KPIs criteria by launch date.

Utilized Test Mobile System (TEMS) for Data collection on 3G/4G network.

Executed Pre/Post launch optimization for Evolution-Data Optimized (EVDO)/Code-Division Multiple Access (CDMA)/Long Term Evolution (LTE) Networks.

Vic & Wills Services LLC September 2017 - November 2018

Support Technician

Provided first point of contact for partners and consultants as warranted by customer needs. This entails intake, logging, and research of incoming cases via phone, email, and web.

Coordinated, negotiated and set expectations on priorities & resolution deadlines.

Tracked issue progress and provided regular updates to clients until incidents are resolved.

PENIEL MFB LTD. August 2014 - August 2017

Team Lead

Led the deployment of new banking software which led to 150% income growth.

Interfaced with Development and Consulting Services as needed to resolve customer issues.

Prioritized work based on department and management objectives.

Contributed to the creation and maintenance of electronic content, documentation, and knowledge for customers to support problem prevention efforts.

Reported high visibility cases, escalations, and customer trends to management.

HERITAGE BANKING CO. LTD January 2013 – April 2014

Team Lead, SME Banking

Solved technical customer issues that had been escalated from the 1st level support.

Performed diagnostic research and analysis related to product symptoms.

Performed complex problem solving, data collection and software upgrades.

Documented customer information and recurring technical issues to support product quality programs and product development.

DIAMOND BANK PLC August 2009 – October 2012

Team Lead, SME Banking

Deployment of Kastle Lending solution bank-wide before target date.

Prepared reports using Microsoft office suite of applications (Word, Excel, PowerPoint and Outlook).

Provided technical assessments and recommendations for customers on products requirements.

Coordinated the creation of support policies, processes and documentation.

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