Oleg Lytkin

*** ****** ******* ***** ********* Ranch, CO 80126 720-***-**** adbr62@r.postjobfree.com

www.linkedin.com/in/oleg-lytkin

IT Leader

Technical Solutions Innovations Service Excellence

Experienced a master's educated Information Technology professional well-versed in infrastructure technology, security planning and daily operations management. Forward-thinking and strategic leader with 15 years' experience in IT Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Areas of Expertise

System & Network Administration

Technical Migrations

Business Relationships

Process Improvement

Hardware & Software Support

Project Management

Performance Management

System Optimization

System Analysis & Design

Staff Management

Proactive Problem Resolution

Innovations

Education, Certifications & Training

Master of Science, Electrical and Electronic Engineering – Belarusian State University of Informatics and Radioelectronics

Aspiring Managers Program Graduate - HCA Leadership Institute

CHIME - College Of Healthcare Information Management Executives - active member

Professional Experience

INFORMATION TECHNOLOGY MANAGER 2018 - Present

HCA - Swedish Medical Center, Englewood, CO

Focuses on achieving excellent support and strategic planning for a 408 bed complex Level F facility, Level 1 Trauma ED, two FSEDs and numerous outpatient clinics

SLAs goal is 75% for the year. The toughest months were Feb and March and we were at 80%. November closed with 96%

Managed team of 8 direct reports (CTA, STA, TA2 and TA1), team closing in average 700 tickets per month in 2019

Managed numerous capital projects of over $3 million for IT needs: tower expansion; OR expansion; Cath Lab renovation; EP Lab, Hybrid OR; Surgical Robotics, facility aesthetic renovation, Neuro Critical Care Unit, new parking garage, Oncology renovation

Assisted in maintains IT budget annually and ensures cost savings/cost avoidance measures are implemented

To increase team satisfaction and engagement, I implemented, IT department alternating 4-10 shifts for the past 2 months as a reward

Managed all projects and operations at Level 1 Trauma, F size facility since May without major issues and without an IT Director till October

SENIOR TECHNICAL ANALYST 2013 - 2018

HCA - Swedish Medical Center, Englewood, CO

Provided advanced 3rd level technical support. 365/24/7 point of escalation for the Tech 1 and Tech 2

Monitored IT activities and costs related to the utilization of resources required to meet programmatic operational requirements, while ensuring that the division and facility technology environment was continually refreshed and capable of supporting the business and health care operations.

Ran facility, division and corporate projects: Setup new floors, departments and implemented new technology.

Managed and couch 5 not direct reports.

Worked with vendors, invoices and department non-cap and capital budgets.

SENIOR TECHNICAL ANALYST 2011 - 2013

HCA - North Florida Medical Center, Gainesville, FL

Served as the facility lead regarding technical project implementations, coordinating the infrastructure-based needs for the facility’s new construction.

Played a key role in the facility’s projects including project and strategic planning while providing supplemental on-site support to technical resources as needed.

Managed the day-to-day Information/Telecom systems integration, administration and support for 1,200+ Window XP and Windows 7 workstations.

Maintained open lines of communication with all vendors as needed to maintain levels of productivity.

Provided expert-level, hands-on technical support across the broad range of technical user problems.

Maintained updated knowledge of current healthcare industry-related information technologies and trends.

TECHNICAL ANALYST 2011

Sayers Financing, Clearwater, FL

Held a key role as the team leader for technical refresh at a number of hospital facilities, staging and deploying computer equipment and removing and properly disposing of retired equipment.

Installed new assets, managed user data and restored profiles as needed in a timely, professional manner.

Worked to optimize assets while working in collaboration with the hospital’s IT and clinical staff.

Contact this candidate