Customer Service Sales
Resume:
PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
MANPREET
SINGH
M
Northwest, Calgary, AB
T3P0W2
************@*****.***
Customer service supervisor with experience training associates and resolving conflicts. Effective communicator through face to face, telephone, and online interactions with customers. Dedicated retail professional with deep experience maximizing profitability, reaching sales goals, and ensuring customer satisfaction. Known for effectively upselling products and communicating with customers in a persuasive and articulate manner. Detail-oriented professional with 10 years of experience in customer service. Exceptionally skilled in exceeding sales objectives and caring for customers. Seeking a position in a challenging, rewarding, and fast-paced environment.
High-energy and disciplined customer service representative with a solid background in retail. Adept at determining customer needs and resolving concerns. Results-driven retail professional with proven results in customer service. Highly skilled at upselling products to exceed sales goals and increase customer loyalty. Stress-tolerant customer service manager with 5 years of proven experience enhancing customer experiences. Key strengths include coaching and mentoring associates. Looking to increase customer satisfaction in a fast-paced and professional retail organization. Clear oral and written
communication
Complaint resolution Customer retention
Leadership Merchandise control and
presentation
Positive attitude
Team player Problem solving Revenue Growth
Cash management Customer satisfaction
Site Manager June 2016 - February 2019
Caltex - Cavendish Drive Manukau, Auckland, Newzealand Arranged schedules for management to meet with clients and business partners. Composed, sent, received, and distributed correspondence through letters and emails. Created a budget at the beginning of every year and monitored it closely. S
Handled customer questions and complaints with professional courtesy. Inventoried office supplies and managed ordering of new supplies whenever required. Juggled answering phones while attending to clients in person. Managed pay roll for over 8 different employees.
Organized and managed customer invoices and payments. Trained in Task base,Namos,Husky, including exceptional knowledge of Microsoft Office(basic) and IOS Office (Basic).
Assistant Manager May 2019 - December 2019
Husky Rock Creek, BC, Canada
Accurately completed cash register transactions.
Achieved top customer service rating in 2019.
Adhered to all store retail procedures and policies. Assisted marketing staff in creating and assembling visual displays and sales displays. Attended workshops, seminars, and other training events to improve management qualities.
Championed promotional items to achieve sales goals. Cleaned shelves, tables, and counters.
Communicated with customers on multiple phone lines, through email and live online chat.
Created promotional and marketing materials.
Diagnosed and resolved problems based on customer information and needs. Effectively executed visual merchandising and marketing initiatives. Estimated alteration of merchandise and cost of repairs. Facilitated stock management and inventory, conducting routine inventory audits and cycle counts.
Familiar with POS and Back Office system.
Hired and trained new employees, including selecting seasonal workers to hire on permanently. Also conducted performance reviews and handled employees with poor performance or attendance.
Maintained records of sales.
Responsible for inventory, pricing, merchandising, and displays. Worked all types of shifts and worked on holidays. Food Attendent/Shift supervisor January 2020 - Current Quesada Burritos & Tacos Okotoks, Alberta
Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for their needs.
EDUCATION
CERTIFICATES
REFERENCES
Conducted market research to learn of current trends and to perform sales activities accordingly.
Informed customers about current promotions and sales, encouraging them to take advantage.
Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.
Greeted customers and offered them assistance where possible. Secondary April 2006
Shivalik Public School, Nawanshahr, Punjab
Intermediate in Commerce June 2008
D.A.V. College, Jalandhar, Jalandhar, Punjab
Diploma in business management February 2011
Goldstar institute of management, Auckland, Newzealand
-Approved fuel handler
-BCLC certificate (Lotto)
-FLC (fuels learning certificate)
Reference on request
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