Customer Service Administrative Assistant

Toni L. Szklarski

**** ********** **.

Lansing, IL 60438

Home: 708-***-****

E-Mail: adbr5m@r.postjobfree.com

PROFILE:

As a hard-working individual, I have a knack for paying attention to detail. I consider myself a perfectionist and believe in the saying "do it right the first time". I pride myself on my people skills, my ability to communicate, and my enthusiasm to help others, as well as taking my own initiative when direction is not given. I'm a fast learner who can adapt quickly to new situations. I consider myself a team player but can also be counted on to perform without supervision. WORK EXPERIENCE:

6/16 to present POLYAIR CHICAGO, Chicago, IL

Customer Service Representative

Responsibilities include:

Placing customer orders, reviewing pricing quotes, handling daily customer inquiries, and working with scheduling/production team to ensure customer expectations are met.

2/11 to 11/2019 VICTORIA SECRET, Calumet City, IL

Sales Associate

Responsibilities include:

Cashiering, assisting clients with product information and purchasing, re-stocking of merchandise, and changing the stores layout monthly. Merchandise Supervisor- 4/13 to 3/15

Responsibilities included:

Achieving sale quotas set forth by company, coached team on sales initiatives, developed strengths of personnel, and consistently maintained superior customer service.

3/15 to 3/16 ROGERS ENTERPRISES, Matteson, IL

Special Orders Representative

Responsibilities included:

Placed and received orders for all stores, made sure that all orders passed quality control inspection, and billed out merchandise for stores. 2/13 to 11/14 WOLD REALTY, Schererville, IN

Administrative Assistant/Front Desk Receptionist

Responsibilities included:

Answered phones, scheduled appointments, inputted and maintained multiple listing service (MLS) home sales.

6/93 to 3/08 TARGET, Calumet City, IL

Promotional Signing Supervisor 3/01 to 3/08

Responsibilities included:

Set both promotional and non-promotional signage according to established chain guidelines, audited ad set and signage for accuracy as well as ordered all signing supplies for the store, and traveled to assist additional stores with grand opening signage.

Comparison Shopper 4/96 to 2/01

Responsibilities included:

Actively visited competitors to report pricing for analysis Cashier Supervisor/Cash office 1/94 to 3/96

Responsibilities included:

Assisted cashiers with all customer discrepancies, balanced all registers daily, handled customer complaints, and reconciled revenue generated from daily profits.

Cashier 6/93 to 1/94

Responsibilities included:

Assisted customers with check-out.

EDUCATION:

9/88 to 6/92 THORNTON FRACTIONAL NORTH HIGH SCHOOL, Calumet City, IL. Graduated in June 1992 with a High School Diploma

VOLUNTEER EXPERIENCE:

12/19-present Bickford of Tinley Park, Tinley Park, IL. Help create monthly events to encourage socialization, relaxation, and recreation.

Teach weekly craft classes for assisted living and memory care residents. Provide a fun and safe environment for resident enjoyment. 8/2009-present LANSING JUNIOR WOMAN’S CLUB, Lansing, IL Volunteer to help make a difference in our community by assisting individuals, families, and organizations.

Awarded volunteer of the year in November 2009.

ADDITIONAL INFORMATION: References available upon request

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