JUAN CARLOS RIOS

**** *. ****** ****. *******, CA, 92802

Phone: +1-714-***-****

Email: adbr46@r.postjobfree.com

Linkedin: https://www.linkedin.com/in/juan-carlos-rios/

Status: Green Card Holder

Availability: Immediate

1.SUMMARY

Bachelor’s degree in computer information systems with 7+ years of professional experience in information systems, IT Business Analysis, IT Application Support (IBM WebSphere, Aptos Retail Merchandising, WMS, Sales Audit, CRM) in different production environments, installation, configuration, support and troubleshooting. Professional proactive, multi-tasking and ability to adapt to new situations and learn quickly.

2.SKILLS

7+ years of professional experience.

Experience designing and implementing IT and business process.

SQL database management, maintenance skills and reporting (Microsoft SQL Server, DB2, MySQL)

Strong analytical skills to support reporting and trend analysis

Good working knowledge skills with Microsoft Office Products, Visio, and Project.

Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.

Passion for learning new technologies and enhancing existing skills.

Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines.

Excellent analytical and critical thinking skills.

Strong mathematical and engineering knowledge.

Languages: English and Spanish.

3.PROFESSIONAL EXPERIENCE

Windsor Fashion

IT Application Support Specialist

August 2018 – Present

Location: Santa Fe Spring, CA

oDesign, facilitate, and coordinate business requirement gathering sessions.

oUnderstand business analysis processes, agile methodologies and frameworks, organizational applications, technology integration, security concepts, smart technologies, virtual and cloud concepts, and data continuity.

oCreate a variety of artifacts such as use cases, reports, diagrams, prototypes.

oActively seeks to make sure business operations are efficient and leverage automation where possible.

oSupport the day-to-day activities of an engineering team and working collaboratively with business, product, and design teams.

oConducts problem determination using basic troubleshooting skills, documented procedures, and available tools.

oAnalyze and interpreting large amounts of data, with the ability to synthesize information and translate into effective and actionable insights.

oAny other tasks and responsibilities as assigned by management.

Yanbal International

IT Business Analyst

April 2014 – November 2017

Location: Lima, Peru

oInstallation, operation, troubleshooting and problem resolution of complex business systems.

oParticipate in the design and development of requirements or projects in the area that are related to integration services.

oSupport the resolution of incidents that affect the operation of the SOA platform (WAS, MQ and IIB)

oPerform preventive monitoring of the components that make up the SOA platform. (Health and performance of the platform).

oCoordinate with multiple groups on identifying/fixing the issues.

Everis Peru

IT Analyst

January 2013 – March 2014

Location: Lima, Peru

oPerform analysis and programming in IBM WebSphere Integration Bus (Message Broker).

oParticipate in the design and development of requirements or projects in the area that are related to integration services.

oProvide support for incidents in integration services.

oFollow up and solve problems in the integration services.

oSupport of integration functions for the implementation and execution of projects.

4.Education

San Martin de Porres University

Bachelor’s degree in Information & Computer Sciences

March 2006 – November 2012

5.Certifications

IBM Integration Bus V9.0 System Administration Avnet Academy March 2015

ITIL Foundation v.3 – 2011 Edition New Horizons Computer Learning Centers July 2014

Structured cabling engineering Panduit May 2012

6.References

Leo Salazar

IT Manager (Windsor Fashion) Phone: +1-714-***-****

Carlos Marrou

Coordinator SOA (Yanbal International) Phone: +51-998-***-*** (Lima, Peru)

Carlos Sanchez

Team Leader (Everis Peru) Phone: +51-992-***-*** (Lima, Peru)

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