BONNIE WILLIS

**** ********** **** *** ****, Lawrenceville, GA 30044 865-***-****

adbr3q@r.postjobfree.com

WORK EXERIENCE

**/**** – 12/2019

PROGRAM COORDINATOR, EVEGREEN LIFE SERVICES, KNOXVILLE, TN 865-***-****

Serving as a support for individuals with developmental disabilities, their families, and the staff that provide services

Supervising staff and taking disciplinary action as necessary

Ensure quality care of individuals served according to plan of care and regulatory guidelines

Ensuring that all policies, procedures, regulations, and guidelines are followed

Efficiently monitor each individual’s well-being and prepare monthly reviews on each individual served

Preparing payroll and timesheets for staff

Attending meetings to address concerns of individuals

Following up on home visits of each individual served

02/2019 – 08/2019

MEDICAL RECEPTIONIST, KNOXVILLE ORTHAPEDIC CLINIC (STAFFING SOLUTIONS), KNOXVILLE, TN 865-***-****

Obtains patient information and scans into EHR

Verifies and enters all required patient data and update if needed

Gives patient appropriate paperwork to complete and sign

Communicate among clinical staff, physicians, and co-workers concerning patients/customers

Answer phone calls and direct to the appropriate extension or oversee the call if able

Serve as a liaison between the patient and all other departments

Insurance verification before patient is seen by physician

Schedule follow-up appointments

09/2016 – 04/2019

CERTIFED NURSING ASSISTANT, HILLCREST HEALTHCARE, KNOXVILLE, TN 865-***-****

Provide patients with physical and emotional support

Ensure patients receive appropriate diet daily

Observation of patient behavior, complaints, and symptoms

Collect information about conditions and treatment plans from caregivers, nurses, and physicians

Examine patients’ skin for discrepancies

Recording patients’ daily data and document in healthcare database

Train new staff

02/2018 – 06/2018

MEDICAL RECEPTIONIST/PHONE OPERATOR, THOMPSON ONCOLOGY GROUP (STAFFING SOLUTIONS), KNOXVILLE, TN 865-***-****

Checking in patients in infusion center to receive treatment

Insurance verification before patients are seen by physician

Enter patient information in database and update if needed

Filing patient records/purging files

Send patients message via email/electronic messages

Answer multi-line phone and send to appropriate department

Communicate with nursing staff through database about patients concerns

EDUCATION

DECEMBER 2017

BACHELOR OF SCIENCE IN HEALTHCARE MANAGEMENT

TENNESSEE WESLEYAN UNIVERSITY, ATHENS, TN

MAY 2015

ASSOCIATE OF APPLIED SCIENCE IN GENERAL STUDIES

PELLISSIPPI STATE COMMUNITY COLLEGE, KNOXVILLE, TN

SKILLS

Ability to act calmly and effectively in busy or stressful situations

Proficient in the use of EHR software

Interpersonal skills

Time management skills

Leadership/Management skills

Proficient of office equipment including computer, scanner, printer, copier, and credit card machine

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