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Pharmacy Technician Customer Service

Location:
Phoenix, AZ
Posted:
February 12, 2020

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Resume:

Habtetsion Gebremichael Ghide

**** * *** ***** ******, Apt. #213, Phoenix, AZ, 85008

Cell phone 480-***-**** ● adbqz9@r.postjobfree.com

PROFESSIONAL SUMMARY

Cerified Pharmacy Technician with 1+ years experience working in a retail pharmacy, in prescription processing. Skilled in customer service, helping cusotmers during their visit to the pharmacy.

Key Skills

Experienced working in various environment and setting.

Excellent communication, interpersonal and organizational skills.

Proficiency in Mac and windows operating systems and application software-MS. Excel, Power point and word.

Speak five different languages. Two of them are international languages (English and Arabic

PROFESSIONAL EXPERIENCE

Pharmacy Technician at CVS

Jan. 2019 – Present

Phoenix, AZ

Input prescription Data and Preparing prescription labels

Retrieving, counting, pouring, weighing, measuring and mixing medications.

Escalates requests to Pharmacist when request requires extensive clinical review or denial

Operate a cash register including cash, checks, and charge transactions; bagging merchandise

Maintain inventory levels, pull outdated/recalled merchandise.

Working in helping customers on the phone and in store when they come to pick up their medication.

Self-employed and working at Amazon warehouse Feb.2017 –Dec.2018

Phoenix, AZ

Doing miscellaneous work from home and delivery jobs, including amazon flex delivery partner.

Working as a customer sales associate at Amazon warehouse.

Reading voraciously on recent pharmaceutical and medical advances to prepare for my Pharmacy technician career.

Environmental researcher Sep 2015 – Dec 2016

Green Resources AS (GRAS), Kampala and Uppsala, Uganda and Sweden

Performing a researching for one year for landscape change.

Responsible for analyzing Land scape change of plantation area owned by the company.

Studying the impact of afforestation on local community, land use and landscape change.

Presenting results and proposing solutions to the company and other organization who are involving with the company.

Publishing the result as a partial fulfilment of my MA in Environmental Studies.

Manager and customer support Aug.2011 – Jul.2014

Gate-net internet café and Habesha Restaurant., Khartoum, Sudan

Manager and technical support and customer service center at Gatenet internet cafe.

Performed as a manager for both my internet café and Restaurant.

Analyzed service problems based on customer provided information, such as how to browse internet use computer.

Helping customers whenever they have issue in using computer and internet service or devices.

Communicated with customer both in person and calls as needed, including billing and computer issues such as if they want to format their computers or install a new software.

High School Biology Teacher Apr.2010 – Apr.2011

Ministry of Education, Asmara, Eritrea

Assisting students in teaching lab class, adherence to safety procedures, setup and cleanup.

Teaching undergraduate students- in various biology courses.

Developing Academic Instructional Materials. ·

Preparing student’s semester grade reports.

Medical Laboratory Technician Sep.2007 – Oct.2008

Glass Hospital, Keren, Eritrea

One of the only 4 lab technicians in the referral hospital.

Performs a full range of clinical laboratory tests and examination in all sections of laboratory.

Collect blood and stool specimen from patients.

Evaluates specimens received for testing to determine suitability for testing.

Report results to the doctors in OPD

Helping pharmacy technicians one day per week in counting tablets according patients prescriptions.

EDUCATION

MA: Global Environmental History Dec, 2016

Uppsala University, Uppsala, Sweden

Published 60 credits MA thesis on the University publishing digital archive (DiVA). Independent three month's field work for my MA thesis. Awarded two years Erasmus Mundus Scholarship for my MA study.

Bachelor of Science: Biology Nov, 2008

University of Asmara, Asmara, Eritrea

Four years biology courses which lead me to be qualified as a medical laboratory technician and teaching biology courses for undergraduate.

Licenses & Certifications

PTCB Certified Pharmacy Technician Jan, 2020

Licensed to practice Pharmacy technician duties by Arizona State Board of Pharmacy Jan. 2020



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