Customer Service Sales
Resume:
Damon Gitelman
adbqyq@r.postjobfree.com
www.dgitelman.com
www.dgitelman.com
www.linkedin.com/in/damongitelman
Writer and Editor for Print and Web
Newspaper Reporting, Magazine Features
Technical & Marketing Communications
Multiple Writing and Editing Styles
Technical Writing, Online Training, Corporate Communications Communications Consultant, Pivot Industries Limited, Littleton, Colorado. Communications software development and industrial supply company for asset-intensive industries in remote locations. 10/2013 – present (contract)
Helping a startup company in the mining and construction industries compete successfully against global giants
• Copywriting for company website, print advertisements, sales letters
• Research on developments in new mining technologies and competitive intelligence Senior Consultant – Technical Writing & Training
Consiliem Corporation LLC, Centennial, Colorado. Global sales and customer service training company with clients including Navistar International Trucks, Rush International Trucks, and Denver-area clients. 11/2011 – 5/2013
Customer service training materials for personnel at international corporations
• Writing and editing sales training documents including sales training manuals, and writing executive-level job descriptions
• Training, evaluating and improving employees’ customer service skills through live webinars and other presentations for dealerships grossing more than $2 billion in annual sales Writing, Editing, Design
Editorial Consultant
Terry Southern Literary Trust, Longmont, Colorado. The estate of American novelist and screenwriter Terry Southern: author of Dr. Strangelove, Easy Rider, and other great American movies. 03/2003 – present (part time)
Raising an artist’s lost legacy to international prominence
• Writing, editing and assisting with distribution of press releases and professional correspondence
• Copyediting book proposals and documentary treatments for radio and film projects Technical Writer and Editor
Qwest Communications, Inc., Littleton, Colorado. Telecommunications and Internet provider. 11/2007 – 02/2008
Prepared documentation for company website ahead of deadline, devised workarounds for technical problems, and trained staff in text / graphics formatting
• Quality assurance expert for text, formatting, graphics
• Ensured style consistency of CAD (computer-aided design) documentation
• Composed training documents, beat deadlines by novel use of document production software Damon Gitelman
adbqyq@r.postjobfree.com
www.dgitelman.com
www.dgitelman.com
www.linkedin.com/in/damongitelman
Writer and Editor
US West Dex, Aurora, Colorado. Publisher of white and yellow page telephone directories. Wrote the first promotional copy for Salt Lake City 2002 Olympics, printed in 4.2 million directories; Olympics committee approved first draft for publication 09/1998 – 9/2000
Copywriter & Quality Assurance Editor
• Produced promotional copy for Salt Lake City 2002 Winter Olympics as part of four-person team
• Described city attractions for directories in 14-state Dex area, wrote direct mail copy for product catalog
• Edited text for Dex Community Pages to assure adherence to corporate style
• Helped develop the in-house style manual for this regional company with more than 30,000 employees 1999 US West Dex Editor of the Year
Presented in recognition of work for
quality assurance and direct mail copywriting
Reporter and Editor
Abilene Reporter-News, Abilene, Texas. Daily newspaper with two editions, Sunday circulation 250,000 08/1980 – 08/1983
Held down the Night State Desk for three years, and made sure the paper went to bed by deadline every night; covered 26 counties, wrote submissions in AP style, managed 65 news correspondents Advertising and Public Relations
Brand Manager, Public Relations Writer, Web Developer Worldwide Partners, Inc., Aurora, Colorado. International network of 80+ independent advertising agencies in 40 countries
09/2000 – 05/2005
First placements of company news in The New York Times, Adweek, Advertising Age, Canadian and Latin American national television, and numerous foreign newspapers and magazines Increased readership of online newsletter from 30 visits a week to more than 300 Wrote magazine features about the company for China’s largest advertising magazine
• Developed and implemented a global, multimedia plan to enhance corporate identity
• Wrote, edited, and distributed 250 editions of WORLDWIDE, a weekly online advertising newsletter sent to a network of 4,100 employees at 80+ agencies
• Wrote monthly magazine article, “Worldwide Partners: The Entrepreneurial Way,” published in China’s leading advertising magazine, ADM
• Designed and produced corporate promotional materials; created brochures and online press kits for industry news publications
Damon Gitelman
adbqyq@r.postjobfree.com
www.dgitelman.com
www.dgitelman.com
www.linkedin.com/in/damongitelman
Teaching and Academic Advising
Assistant Professor of English
Eastern Mediterranean University, Famagusta, North Cyprus. Public university serving 10,000 students from numerous Middle Eastern nations
09/1994 – 08/1996
Instructor / Assistant Instructor of Philosophy
University of Calgary and Mount Royal University, Calgary, Alberta, Canada. Public universities with students numbering 26,000 and 10,000:
09/1990 – 05/1991
Instructor / Assistant Instructor of Philosophy
Bowling Green State University, Bowling Green, Ohio. State University with 15,000 students. 09/1983 – 07/1985
Education
Ph.D., University of Calgary, Alberta, Canada
M.A., Bowling Green State University, Ohio
B.A., St. Mary’s University, San Antonio, Texas
For-credit course work in graphic arts and web design at Community College of Denver and Arapahoe Community College: QuarkXPress, Adobe Photoshop (2 classes), Adobe Illustrator, Web Design, Adobe After Effects
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