Resume of :Daniel E. Hancock

Location: Shoreview, Minnesota

Home :651-***-****

Soft Skills:

Listener

Creativity

Teamwork

Problem-solving

Self-motivation

Trouble-shooting

Adaptability

Agile

Hard Skills:

Linux RH

NAS

VMWare

SAN

Unix-Solaris

Networks

Unix-HP-UX

Storage

Unix-AIX

Oracle

LPARS

Sybase

VIO

Veritas

NIM

VCS

Kickstart

Chef

Jumpstart

Ansible

Terraform

Ruby

Foreman

Powershell

HPSA

ksh

NIS

Bigfix

NAGIOS

yum

HTML

Satellite

DNS

TCPIP

Professional Experience

Brooksource (Contract to United Health Group Optum IT) April 2019 – October 2019

Sr Unix Administrator (Distributed Platform Service Team Linux)

Assigned to an Agile team to help with projects attended meetings to keep group informed of progress/status. Also was loaned to other Agile teams to help with system trouble shooting build issues on Linux RHEL Servers. Using Service Now for tickets to log work also CA tools.

Prepared system builds using Foreman. Defined image version, subnets, and ran Chef Ruby scripts to complete the customizing for the environment (test, dev, stage, prod).

Used Terraform to build containers using Visual Studio to create Ruby scripts.

Satellite was used to patch some Linux RHEL physical servers and VM’s when required.

Used VMware / vSphere to build Linux RHEL 6.x / 7.x RHEL (standalone VM’s).

Incident tickets were used to update CPU’s, memory and additional parameters.

Created PoweShell scripts to extract system OS versions, disks, and network information.

Created scripts to create NIC Bonding for physical systems.

Created buttons within SecureCRT tool to perform small tasks that needed to be repeated or for troubleshooting incidents.

Assisted users in resolving configuration problems while adhering to the company’s standards and policies.

Helped with other issues to improve the build process within our group.

Artech Information Systems LLC (Contract to Wells Fargo) August 2018 – April 2019

Application Engineer – MPLS NOC (APCoE Team)

Reviewing Server and Desktop system applications to see if patching, upgrades or removal is required by Wells Fargo standards, then we create game plans to recommend the site for downloads from 3rd party vendor and identify if the application has an upgrade path or removal by Wells Fargo Standards that were set.

Requesting new version to be placed into WF Library.

Currently for Windows and Linux Red Hat, AIX, and Sun Servers all supported versions that are currently deployed at WF.

Chipton Ross Contract to Northrop Grumman (Contract to United States Postal Service in Eagan) April 2018 – July 2018

Unix Enterprise Support Team / Ansible and Puppet Automation and Support

Daily work using Service Now Tickets for incidents, problems and changes.

Support work on Red Hat and Cent OS issues.

Created Wiki Documents to help the newly organized support team with new tasks they were assigned to.

oOne of the Wiki documents created was to remove Oracle system disks on VM’s and DMS storage tools, also updated other Wiki pages that were outdated.

o

Ran Ansible Jobs to perform system changes and updates.

Created plays and playbooks which gathered system information from a list of servers, including a script to add systems to a blackout list to stop systems from being monitored when downtime was required.

oThis script also identified who requested it and the reason for doing so.

With knowledge to automate procedures with documentation, the team is freed from manual repetitive tasks which helps reduce

mistakes and saves time.

United Health Group (Full time Employee Optum IT) 2011 – March 2018

Sr Unix Administrator (Distributed Platform Service Team – Linux

Part of an Agile team for projects to build (test, dev, stage and production) Linux systems.

Helped document / test HPSA deployment in preparation for UHG’s rollout of HP Server Automation.

Also used HP Server Automation (HPSA) to install rpm’s and deploy configurations.

After implementation, used HPSA to install policies, run scripts and Satellite to patch VM’s as required.

Used VMware / Vsphere to build RHEL 5.x and RHEL 6.x Linux standalone systems VM’s .

Assigned to document the POC for Oracle 3 node RAC on VMware VM’s.

Built and tested Oracle 3 node RAC clusters.

oConfiguration of networks, CPU’s, memory and additional parameter settings to shared raw disks.

oWorked with DBA’s and the Engineering group to configure Oracle and VMware standards for UHG.

Worked with PM’s on many projects and single requests from customers using HP Service Management (HPSM) Incidents and ITG system tickets to track work and requests.

Used HPSM to create change tickets for production systems.

Created and updated procedures and documentation for the Linux builds and application configuration.

Trained in Chef to auto build Linux test systems, creating cookbooks, recipes and the used Atom to create Ruby scripts also Jenkins pipline to check code.

PowerShell to extract system OS versions, disks and network information.

Online Ansible and Puppet training but UHG was just testing it.

Helped users solve configuration problems and other issues to improve the Linux build process within our group as well as other groups at UHG. ON-Call rotation

Carlson Companies April 2011 – July 2011

Sr Unix System Administrator

Assigned to help move systems to another Data Center.

Worked with Service Now for ticketing and Open NMS for monitoring.

Helped with on-call, and patching systems using Bigfix (Solaris 5.9,10, Linux 5.1, 5.2, 5.3), and modifying KSH scripts to run a precheck on the Solaris and Linux systems before running the patches.

FICO (Fair Isaac Company) 2005 – 2011

Sr. Unix Engineer

Operations group working to resolve issues on systems.

oThis included DNS, NIS, TCP/IP, SAN, NAS and User Environments.

oProjects within included Sun Net Connect, File Transfer Mgmt., SOX and PCI compliance.

oWeb servers in a DMZ, Firewall ports trouble shooting.

Worked with vendors on hardware and software issues.

Created a Unix test lab for server environment.

Helped update company configuration of CMDB environment.

ON-Call rotation for system issues.

Created estimates for hardware which included SUN, HP, AIX

Additional software experience with NIM, VIO w/ LPARS.

Used HP Service Desk for creating build records for each server in the project.

Worked with project managers on large scale projects which included attending meetings to keep group informed of progress/status.

Used VCEM with limited access to create profiles with networks and SAN fabric connections.

Red Hat Linux was installed using Kickstart and used Nagios for monitoring and YUM for patching.

Used V Center for Linux VMs to assign resources and use Kickstart to install the OS.

Hardware that was deployed:

oSUN hardware - 6320’s, T2000, M3000, M4000, W/zones, Solaris 8, 9,10, (Jumpstart / Jet)

oHP blades bl360c, bl380c, G3 - G6 bl460c G6, G7, Red Hat 4.8, 5.4, 5.5 (32 & 64 bit) (Kickstart)

oIBM AIX blades js43 + P series, p5, p6, p7 AIX 4.3, 5.1, 6.1 (NIM install process)

Additional Software used: Symantec Veritas Cluster Server and VMGR 5.1

Blue Cross Blue Shield of Minnesota 2003 – 2005

Sr Programmer/System Analyst

Worked on BEA Weblogic troubleshooting team and the Weblogic project updating OS Software on Unix servers and migrating to newer servers.

Jumpstart changes configurations, creating packages, KSH scripts, monitoring (Tivoli)

Worked on Unix SAN migration project moving EMC storage to Hitachi Storage array.

Involved with Tivoli application project to extract DR information from all Unix servers.

The St Paul Companies 2000 – 2003

Sr. System Engineer

Supported multiple Sun Solaris 2.6 to 2.8 with Veritas VMGR 3.2 to 4.5 & HP Servers N, L class, OS levels 10.20 to 11.11 with patches.

As part of a team, we worked to deploy Sun 220 & 420R Servers for Corporate Web Security running IBM’s Tivoli Policy Director.

System Engineer to configure and test each DR process successfully.

Assigned to Install & Support a group of SUN E4500’s, E5000’s, E450’s, V880’s, SF 6800 running a Sybase and Oracle environment with NIS+.

Lead System Engineer for Solaris 8 installation of theses servers.

oDocumented each platform installation.

oCreated KSH scripts to automate admin tasks.

oWorked with configuration and setup of Disk Arrays HDS 770, EMC 8830 (Symmetrix) Fiber attached. Veritas NetBackup 4.5

Wells Fargo 1998 – 2000

Technical Engineer IV

Unix Administration Sun Servers 3500,4000,4500 with SSA’s and A5000 array’s with Disk suite Volume Manager 2.5 & Veritas Foundation suite, Unix workstations LX, Sparc 5,10,20 Ultra 1, 2. AIX 4.3.3 SP Complex,

oSystems are mixed between Production and Development environment.

Part of a new team in the implementation of Wells Fargo’s IBM AIX SP complex and sent to many different RS6000 training courses (see below).

Configuring and testing of WebLogic on Sun servers

Guidant Corporation (Cardiac Pacemakers) 1997 – 1998

Unix System Analyst /Administration

Supported many SUN Ultra 1,2,3000 workstations & Servers

Configuration and installation and support of many different types of Embedded Unix Testers

o3 Teradyne, 9 LTX, 3 IMS Testers running SunOS 1x, 2x (2.4,2.5)

Helping users with PC connection to Unix Servers using Hummingbird Exceed.

Created Engineering web site using HTML and ksh scripts, Javascripts to extract Test results from Embedded testers on the parts that were tested.

Unisys Corporation (aka Sperry, Sperry Univac) 1981 – 1997

Unix Administrator (1990 – 1997)

HP, SUN, IBM, U6000, Unix administration

Configuration and installation of many different types of Unix hardware with peripherals.

Plan backups and system upgrades of O/S and patches.

Installation of many different types of Unix 3rd party software applications.

Network administration NIS, NFS and Automounter.

Configuration and planning for backups with S3 (Jukebox) software for 80 HP systems and some Sun & U6000 systems.

Responsible for creating informational World Wide Web page for all Unix platforms at Roseville site .

oThese platforms include: HP, SUN, U6000 and IBM.

Installation and configuration of Pro/Engineer software on HP-UX Unix systems and PC's.

Experience in the installation of modems for VAX, HP and SUN systems.

System Administrator (1985 – 1990)

VAX 785(VMS), VAX 250(VMS), DEC 2000 (CLIXS) and CALMA(RDOS) s230, s280, Fast mask Engine (BSD UNIX).

Duties included system software installation and customizing user menus and configurations with various programming skills.

oBasic, GPL, DCL, C, Macros and Unix Scripts.

(1981 – 1985)

Worked on CALMA systems to digitize Printed Circuit boards & IC layout designs with the electrical Engineers.

Education and Training

St. Paul Washington High School Diploma

Drafting achievement award

St. Paul Technical College

One year of Construction drafting

St. Paul Technical College

Diploma Hydraulics, Pneumatics and Electronics

ITIL Certified

Red Hat Linux RH133 System Administration

VMware vSphere Install / Configure, Manager V41

Ansible training at Optum

Chef training at Optum

Hewlett-Packard U85315: Linux Troubleshooting (GL314)

Hewlett-Packard H70915: Enterprise Linux System Administration (GL250)

Unix-Shell Programming

Solaris 2x System Administration

Solaris 2x Network Administration

Solaris 10 for Experienced System Administrator

Sun Fire Platform Certificate 3600,4800,6800

AIX V4 System Administration

AIX v4 Advanced System Administration

AIX SP Planning and Installation

AIX SP Administration

Sperry Training – Basic Programming I

Sperry Training – Quality Circle

Sperry Training – Basic Home Computers

Sperry Training – Basic Programming II

Mentor Graphics Training (Apollo)

Intergraph System Administration Training (Vax –VMS PDP 11/785 & 250)

St. Paul Technical College – AC-DC Fundamentals

St. Paul Technical College – C Language I

Unisys UTQP

Unisys ISO 9000 Training

Unisys ESD Awareness Training

HP-UX Workstation Administration

HP-UX Network Administration

Introduction to X windows/ HP-VUE

Hands on Logical Volume management

Teradyne A5 (Embedded Unix Tester) Family Network Administration

Norwest Mortgage Proactive Listening

RS/6000 SP System Administration

Advanced Volume Manager 3.1

Veritas NetBackup 4.5

Veritas Cluster Server 4.1

Veritas Cluster

IBM P Series Adv. Power Virtualization

Introduction to Quality at UHG

Chaska Data Center Migration Certificate

Cisco Derivative Course

HPE Smart Storage Administrator

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