Medical Executive

Karen Mullenix

**********@*****.*** · Danville, Indiana · 812-***-****

Healthcare Executive • Contract Negotiation • Facility Infrastructure • Regulatory and Compliance • Change Management • P & L Management • HIPPA • Business and Network Development •Project and Program Management • Technology Implementation • Improved Margins • Led Planning and Strategy • Results Driven Leadership • Process Improvement • Lean Six Sigma Methodology • Open to Relocation

Work Experience

Heartland Ambulance Service, LLC Indianapolis, Indiana

Chief Executive Officer May 2019 – November 2019

Emergency Management Transportation Company with multiple locations

Executive oversight of eight physical locations throughout Central Indiana

Logis software implementation

Development of point of care testing lab program and required CLIA licensing

Request for Proposal (RFP) response resulting in award of hospital contract for 200 transports per month

Analysis and preparation of data for State of Indiana Family and Social Service Administration’s Office of Medicaid Planning (FSSA OMP)

Management of pilot program for six Skilled Nursing Facilities with FSSA OMP

Business Development and Liaison with C-Suite Executives of large clients and Managed Care Entities

Southeastrans, Inc. Indianapolis, Indiana

Indiana State Director November 2017 – April 2019

Government Contract Healthcare Program – Indiana – Industry leader with multi-state locations

Procurement and buildout of 10,000 square foot call center facility

Negotiation of $130M contract and implementation of Non-Emergency Medical Transportation contract with State of Indiana for Medicaid membership

Managed staff of 130 – Directors, Managers, and Call Center Representatives

Reduced overtime costs by 50% through P & L analysis and expense reduction initiatives

Increased provider network by 300% through contract and rate negotiations

Awarded $20M managed care contract via RFP

Eskenazi Health Indianapolis, Indiana

Director of Operations June 2015 – October 2017

Primary Care Division of Level I Trauma Hospital System with multiple locations

Operational management of 12 Federally Qualified Health Centers/Programs and non-FQHC locations, three Urgent Care Centers, and four Dental Clinics

Managed staff of 300+ employees – Associate Director, Clinic Managers, and clinic staff

Successful obtainment of Health Resources & Services Administration (HRSA) grant and survey accreditation

P & L management for $40M operating budget

Improved Clinician & Group (CG) Consumer Assessment of Healthcare Providers and Systems (CGCAHPS) scores from 70th percentile to 90th percentile

Achieved Patient Center Medical Home (PCMH) level two status for five locations

Implementation of EPIC Electronic Medical Record and Studer Group culture of excellence and transformation

Improved staff retention by 30%

Wexford Health Sources, Inc. Paris, Illinois

Director of Operations/Operations Project Director October 2007 – June 2015

Government Contract Healthcare Program – Multi-state Correctional Healthcare company

Operational management of ten state correctional health care facilities

Managed staff of 900+ employees

P & L responsibility for contract with $100M annual revenue

Increased profit margin year over year 5-15%

Financial analysis resulting in discovery of system payroll error of 250K annually

Reduced overtime cost by 30%

Implemented Utilization Review process saving $75K in first six months

Project management of software conversion for 27 facilities with 55,000 patients

Preparation of RFP response leading to award of Illinois’ Sexually Violent Persons contract with revenue of $15M

Development of annual operating budget for ten facilities

Implementation and management of two large telehealth projects – Telepsychiatry and Telemedicine for 27 facilities

Union negotiations and management of grievance process through Step 3

Administrative supervision of 30+ Physicians, Dentists, and Psychologists

Medical litigation depositions as policy and procedure subject matter expert at State and Federal Judicial levels

Education

Louisiana State University – Shreveport

Master of Health Administration

Indiana State University

Bachelor of Science – Business/Insurance

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