Customer Service Executive Assistant
Resume:
OMOTOLA BECKLEY
*, **** ***** *****, *** Bode Thomas, Surulere, Lagos.
*********@*****.***
OBJECTIVE: I am a versatile and result oriented individual with the ability to work individually, or as part of a team. I want to use my skills to develop business strategies that will help the organization I work with improve its market share.
PERSONAL DATA: Date of Birth: 6th April, 1995
Sex: Female
Marital Status: Single
State of Origin: Ogun State
Nationality: Nigerian
EDUCATION: Southwestern University, Nigeria
Okun-owa, Ogun State. 2014-2017
Lagos Anglican Girls Grammar School,
Surulere, Lagos 2007-2013
Yewande Memorial Primary School,
Surulere, Lagos 2001-2017
QUALIFICATION: NYSC Certificate 2018
B.Sc. (Mass Communication) 2017
WASSCE – O’Level 2013
First School Leaving Certificate 2007
WORK EXPERIENCE: MAX INTERNATIONAL, GRA IKEJA, LAGOS
July 2018 - December2 018
Front Desk Officer/Customer Service
Front Desk Officer
I provided excellent service to customers and maintained a safe work area for customers and co- workers.
I managed the daily operation at the Front Desk, and also ensured that the security personnel gave their best.
I rendered quick assistance to top management (details of what the assistance is) daily.
I received customers complains and questions and resolved it promptly.
I assisted with coordinating customers especially during peak periods, and ensured a smooth flow.
Customer Service
I processed customer orders.
I planned and executed strategies that made customers more comfortable and increased market share by 12%.
I enlightened customers and the public about the product of the company.
Strengthened the business relationship with existing customers by making sure their work is neatly done, ensuring said customers get their products in time.
BACK-UP TECHNOLOGIES, SURULERE, LAGOS
February 2018 - June 2018
Executive Assistant/Intern
I worked closely with senior management to ensure a job is well done
I managed daily operations, including cleanliness and ensured office materials are in good working order.
DKK ADVERTISING AGENCY, ANTHONY, LAGOS
August 2016 - January 2017
Research Assistant/Intern
Ensured all MTN news (which the company worked with) were captured and documented in the company’s Archives, for further research.
Maintained documents with the highest regard for confidentiality and timely retrieval of documents.
Worked with the Strategic Team to come up with advertising strategies for the company.
SKILLS: Communication skill: Great oral and written
communication skill.
Time Management: Conscious of the use of time.
Multitasking.
Good performance under pressure.
Proven ability to lead a team.
Customer service experience: Ability to serve customers satisfactorily, ability to maintain and increase customers.
Ability to come up with creative ideas.
Computer literate: Ability to use the Microsoft Application properly.
HOBBIES: Traveling
Reading self-development books.
Cooking.
REFEREES: References are available on request.
Contact this candidate