Manager Customer Service
Resume:
Dany Haddad
adbqu0@r.postjobfree.com
1
DANY HADDAD DIRECTOR OF OPERATIONS
** ********* ****** 514-***-****
Laval (Québec) H7P 0B1 adbqu0@r.postjobfree.com
PROFESSIONAL PROFILE
Result driven with 25 years of experience in the retail industry
Certificate in business administration and management
Sense of priorities and organization, perseverance, leadership, excellent stress management
Ability to mobilize employees to put their talents and ideas to build cohesive teams
Computer skills: Suite MS office
Languages spoken and written: French / English
KEY SKILLS
Manage sales, staff and budgets
Manage stores operations in 4 Canadian provinces
Manage the process of recruitment and talent acquisition
Plan and execute marketing projects for special events
Train staff, promote and establish an effective communication for optimal store management
Develop and update sales strategies, marketing and promotions to maximize profitability
Manage customer service satisfaction at the corporate level
Organize and participate in regional and national conferences and exhibitions
Assist in the development and implementation of the Corporate Inventory System
Assist stores to improve their performance and sales objectives PROFESSIONAL EXPERIENCE
District Manager/Hudson’s Bay Optical 2010 – 2017
US Vision, USA / Montréal
Branch Manager 2008 – 2009
Greiche & Scaff Optometrists, Montréal
Regional Manager 2006 - 2008
Lunetterie F. Farhat, Montréal
Branch Manager 1993 – 2006
Greiche & Scaff Optometrists, Montréal
Dany Haddad
adbqu0@r.postjobfree.com
2
ACHIEVEMENTS
Award winner for Top sales performance and leadership in North America 2010 and Top 10 in 2011
Improved customer service satisfaction to 90%
Acquired a share of the Quebec market with a strategic expansion plan
Reformed marketing strategies internally by adjusting promotional material as well as translation from English to French
Increased district sales volume by 18%
Opened new stores in various Canadian markets
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
Certificate in business administration and management Dale Carnegie Institute, Montréal
Certificate of management in optometry
École d’Optométrie de Montréal, Montréal
Technical Bachelor
Institut des Beaux-Arts, Lebanon
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