Engineer Manager
Resume:
SURI PUSULURI
San Jose, CA *****
Phone# 408-***-****
Email: adbqoq@r.postjobfree.com
SUMMARY
A seasoned Unified communications (UCaaS) professional with a diverse background in technology. I have extensive experience in multiple collaboration platforms in presales and post sales roles. I am open for a role that leverages my technical and customer interfacing skills to make a business impact. SPECIALITIES TECHNOLOGIES
● Technical Advisor
● Live Demos & Technical Webinars
● Solution Design
● Trade Shows/Events
● Proof of Concept deployment
● Unified Communications solutions
● CRM integrations
● SAML,SCIM,OAuth
● Contact Centers
● Security
Senior Solutions Architect
Professional Services
Employer : Dialpad 02/2018 - present
Dialpad’s portfolio includes cloud based Voice,Video,Conferencing and Contact Center solutions. I create innovative Collaboration solutions based on customer’s business needs. Solutions include integrations with customer CRM applications like Salesforce & ServiceNow and Identity Providers like Okta and G-suite for Single Sign on and automatic user lifecycle management. Sr. Manager, Solutions Engineering
Cloud Services
Employer : Tata Communications Transformation Services 12/2016 -01/2018 Tata communications offers managed services for communications service providers. My responsibilities include building key partnerships with cloud communications providers like Skype, G-suite & Ringcentral. Lead technical presales activities including design and proposal generation for complex VOIP solutions. Lead global virtual team for efficient solution creation. Ownership of customer RFI & RFP activities. Technical Marketing Engineer
Data Analytics services
Employer : Cisco 07/2013 – 10/2016
Technical go-to-market and sales enablement initiatives for Cisco's Collaboration Data Analytics portfolio. Analytics solutions focused on enhancing ROI for Cisco Communications Manager, Webex and Contact Center. My responsibilities include Sales Enablement and technical contact for RFP/RFI process during presales. Develop Technical Collateral like white papers, Application Notes and Case Studies. Breakout sessions and live product demos at World Wide Trade show events like Cisco Live. Senior Field Trials Engineer
Employer : Cisco- Hosted Collaboration platform 03/11 – 07/13 As a field engineer, my role is to gather field trial requirements for Hosted Collaboration technologies, prepare a project plan, and provide technical guidance throughout the design and deployment of the solution in customer environments. Some of my key field trials include the Telecom vendors like Fujitsu, Verizon, AT&T, Telespace.
Unified Communications Engineer
Employer : Cisco- Collaboration 11/06 –
03/11
Design and deploy UC solutions My solution deployment accomplishments include Dial plan design, PSTN SIP Trunk Architecture, Virtualization of UC infrastructure, Unified Communications Manager Trials, Video Interoperability Architecture, Implementing security mechanisms to prevent identity theft of the phones and the Cisco Unified Communications Manager server. Network Engineer
Employer : Bayview Financial 10/05 – 11/06
Worked as a lead engineer administrating Bayview’s Cisco IP Telephony and Contact Center solutions. Primary responsibilities include, Monitoring and management of Telephony infrastructure, Work as an escalation engineer for their IP Telephony and Contact Center operational issues, Developing long-range and disaster recovery plans, Serve as a mentor to mid level engineers. Systems Integrator
Employer : Spanlink Communications 10/04 – 10/05
Spanlink is a Cisco Partner for Contact Center and IP Telephony deployments. Worked on large IP telephony implementation and IPCC Enterprise integrations. Handled complex IP Telephony deployments in multi-cluster environments with distributed call processing for large customers. Network Engineer
Employer : Corliant Inc. 10/02 – 10/04
Corliant is a services company and Cisco Partner in IP Telephony and Contact Center Deployments. Worked in a team handling the IP Telephony and customer care deployments for customers across the continent. Intern
Employer : Force10 Networks 05/01-08/01
Performed software regression and rigorous burn-in testing for SNMP protocol implemented on High end Routers Switches to verify quality, reliability and availability. EDUCATION
● Masters in Computer Engineering, Florida International University, USA. 08/00 –10/02
● Bachelors in Electrical Electronics and Power Engineering, SRTM University, INDIA TRAINING
● Google Cloud Platform Fundamentals: Core Infrastructure
● Cloudera Data Analyst Training: Using Pig, Hive, and Impala with Hadoop CERTIFICATIONS
● Google Cloud Platform Fundamentals: Core Infrastructure
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