Pharmacy Customer Service

Adriana Milewska-Hadlaw, PharmD 773-***-****

**** *. ******* ***, **** Ridge, IL 60068 ***********@*****.***

Pharmacy Manager ~ Staff Pharmacist

Profile

Pharmacy Manager/Pharmacist with 15 years’ experience in managing full-scope pharmacy operations; clinical experience includes preparing TPN, IV antibiotic medications, 340B medication management, MTM reviews, filling unit dose carts and participating in hospital rounds

Immunization and CPR Certified

IPPE Preceptor for Chicago State University and Roosevelt University College of Pharmacy

Well-versed in pharmaceutical compounds, indications, contraindications, side effects, and dosages; effectively counsel patients to ensure optimal use of prescription and OTC drugs

Proficient in taking, processing and dispensing prescriptions and controlling inventories in compliance with FDA and related Federal, State and Local regulatory dispensing, storage and product control standards

Motivating, hands-on leader with expertise in hiring, training and directing productive teams

Effectively coordinate staff, administer budgets and implement policies/procedures to optimize use of resources, boost productivity and efficiency, control costs and maximize operational and financial performance

Strategically drive revenue growth through delivery of superior patient services, proactive networking and relationship building with healthcare/medical professionals and promotion of positive public/ community image

Professional Experience

Pharmacy Manager, CVS/Caremark - River Forest and Chicago, IL 2005 - 2015

Effectively managed pharmacy operations spanning customer service, sales and human resources through inventory control, payroll, financial, and P&L; consistently ranked top performer in inventory management, customer service and KPM and recipient of Paragon Award in recognition of dynamic leadership performance across broad areas of operations

Productively hired, trained, scheduled, and supervised staff, with strong focus on delivering quality service, maximizing productivity and efficiency, controlling labor costs, and ensuring compliance with Federal and State laws as well as internal policies and procedures; Preceptor for pharmacy college students

Proficiently received, filled and compounded prescriptions; including dosage adjustments, adverse effect/drug interaction screening and patient education along with OTC counseling and recommendations

Efficiently managed DUR, dispensed 340B medications, performed MTM reviews, and third party claim rejections and prior authorizations

Strategically planned and administered budget to optimize use of resources, minimized operating expenses and boost bottom-line profits

Pharmacist, CVS/Caremark - Mount Prospect, IL 2015 - 2020

Proficiently received, filled and compounded prescriptions; including dosage adjustments, adverse effect/drug interaction screening and patient education along with OTC counseling and recommendations

Provided clinical recommendations pertaining to, but not limited to, gaps in care, high risk medications, compliance and adherence, drug interactions, therapeutic substitution, and generic substitution

Efficiently managed DUR, performed MTM reviews, and third party claim rejections and prior authorizations

Called patients to follow up on treatment regiments and adherence to maintenance medications

Performed other duties as assigned to meet company objectives as well as followed all policies and procedures as related to job requirements

Education

Doctor of Pharmacy, University of Illinois College of Pharmacy - 2005

BA in Biochemistry, Minor in Economics

University of Illinois, Chicago - 1999

Illinois Pharmacist License, Certified Immunizer,

Certified in CPR and OSHA

Skills:

Excellent communication, leadership and organizational skills.

Proficient in Microsoft Office, Power Point, Excel as well as other company related software

Extremely motivated and willing to learn (with fast results) anything new that is job related and/or not yet familiar with.

Works great in team environment to ultimately achieve the best results possible, as well as able to work independently if necessary.

Works well with minimum supervision

Continuous Community Involvement in many areas

Fluent in Polish

Awards/Activities:

CVS/Health Paragon Award Winner for the entire district for outstanding Pharmacy Leadership and Contributions to the Pharmacy, District and the Region.

Best YTD Pharmacy Execution Metrics Awards for many consecutive years

Surpassing immunization targets by 15% to budget many years in a row

Presenter of self-prepared DEA class I and II drug crisis presentations to students in 7&8 grades of local schools with exceptional results and participation from all of the students

Panel Member for the accreditation process for the Roosevelt University Pharmacy Program in the first year of school opening

Phi Theta Kappa; Golden Key National Honors Society Member

University of Illinois Highest Honors Graduate - top 3%

Preceptor for pharmacy students for different Pharmacy Schools in Chicago area

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