Scott Gawron

Orange, CA *****

EDUCATION

Bachelor of Science in Information Technology 2014-2018 GPA (3.892)

Southern New Hampshire University, Manchester, NH

SKILLS

Microsoft Office Suite (Word, Excel, Access, Outlook) Chrome OS (Google Docs, Drive)

IT Project Management (Agile, Waterfall, Scrum) Microsoft Project Proficient

Extensive VoIP and CRM Experience Telecommunications Experience

Software Development (Java, C#, Python) Web Design

Awareness of Diversity Experience with Hazmats

Proficient with Computer Hardware Proficient in Amazon Web Services

Administrative Experience AI Speech Analytics

Salesforce Proficient Network Administration

Windows Server Proficient VMWare Experience

WORK EXPERIENCE

GreenLink Financial – Santa Ana, CA

April 2019-Present

Systems/Network Administrator

Administers new network functionality to provide optimal agent productivity

Extensive experience with VoIP systems and its components

Design and enhance company website to provide better user experience

Implement AI speech analytics system into company recording system to use for agent training and quality assurance monitoring

Supervise projects to upgrade systems, both hardware and software, across the company

Ensure security of company emails, records, and network using firewalls and encrypted storage

Aid in design of CRM to provide seamless integration between all stakeholders (Salesforce based)

Copperpillar Consulting Inc. – Irvine, CA

September 2017-September 2018

Project Manager

Conducted company audits of telecommunications equipment to facilitate upgrade procedures with vendors

Responsible for budgeting and forecasting, expense reporting, risk management, status reporting, and execution

Coordinated with general contractors to initiate projects as requested

Reviewed and ensured compliance on audits conducted by other contractors

Traveled to the various sites to conduct equipment audits of facility items

Prepared deliverables for various clients

Mitigated risk factors through careful analysis of financial and statistical data

Anticipated and managed change effectively in rapidly evolving business environments

Performed clerical duties as needed

Orange County Public Works – Santa Ana, CA

February 2017-August 2017

Administrative Assistant/ Customer Service

Performed general office support duties such as filing, organizing, copying, etc.

Provided administrative support in a fast-paced environment while handling multiple tasks, including handling correspondence from customers as well as inputting and analyzing data

Verified and entered timecard information into county database

Created and reviewed work orders based on county requests

Contacted customers via phone or email

Compiled data into spreadsheets via Microsoft Excel

Typed documents such as correspondence, drafts, memos, and emails and prepared reports through Microsoft Word

United Parcel Service – Chattanooga, TN

August 2005-June 2016

Logistics Associate/Warehouse Personnel/Hazmat Responder/Safety Co-chair/Driver

Prepared documentation and enter data into logistics systems including Warehouse Management System software

Perform manual and clerical duties related to shipping, receiving, inspection, warehousing, stores, equipment, supplies and mail

Maintained a clean, orderly, and safe work area and support and trained as a Hazmat Responder; ability to respond to hazardous and unknown substance spills

Executed vendor instructions for product-specific disposal by delivering processed freight to various locations throughout the warehouse

Coordinated delivery routes for drivers

Assisted as needed in reporting, special projects assignments and helped train new logistics employees

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