KIMBERLEY GARRETT

*** ******* *****, *************, ** 30046, United States 404-***-****

E-mail adbqfo@r.postjobfree.com

PROFESSIONAL EXPERIENCE

GA DOD DEPARTMENT OF DEFENSE, ATLANTA, GA, UNITED STATES

State Personnel Office HR Generalist 10/15 – present

Recruitment & Selection, to include resume reviews, interview records and QRB participation

Qualifications assessment/resume reviews

Selection packages: customized interview records & Referral/Selection Registers

Scheduling interviews when requested by location

Reference checks, Background checks & other pre-employment requirements

Transaction processing terminations, separation paperwork to departed employees

Leave Grid distribution to all DOD State locations

Leave Grid review and entry to include Leave With Out Pay information to payroll

Leave Audit for individual discrepancy’s in leave earned or taken

Random Drug Testing Program Coordinator, to include invoices review for payment

Faithful Service Awards

Military Leave Coordinator

GA DOD DEPARTMENT OF DEFENSE, ATLANTA, GA, UNITED STATES

Family Assistance Center Manager 1/10 – 9/15

Responsible for the overall operation of the Family Assistance Centers.

Developed State Standard Operation Procedures for FAS Team.

Maintain Resource data base from a variety of local, state and national resources and required criteria to apply for assistance.

Maintain up to date mobilization roster, break it down by location for each FAS to support those in their region.

Work in the community, to include public speaking, oral and written communication.

Market Program in the community by attending/hosting community partner meetings and briefing our program and expressing the needs of Service Members and Families.

Perform a variety of administrative and organizational support functions, provide excellent customer service, field crisis calls, case management and case documentation, one on one problem solving, creating & maintaining spreadsheets for crisis trend tracking purposes.

Resources & Referrals services for all needs such as crisis, financial, household and personal needs.

Maintain organizational knowledge of the Georgia Army National Guard and an understanding of the challenges that service members & family members must face.

Teach Reunion and Reintegration classes, Family Resiliency Classes, Emergency Preparedness, Budgeting classes and The Seven Habits of Highly Effective: series.

Responsible for managing the operational budget for the department of $650,000.00

Responsible for authorizing, reviewing and processing state travel reimbursements for staff.

Responsible for timekeeping and payroll management for staff.

Audit cases in Guard Family Management System (GFMS) and Family Management Program (FMP) for accurate and responsible reporting and documenting.

Ensure appropriate phone coverage for each Family Assistance Center 24/7/365

Responsible for reporting team coverage of severe weather updates to command & staff

Responsible for all FAS Team Training on policy, procedures & professional growth

Manage 12 employees as rating supervisor to include developing evaluation criteria.

GA DOD DEPARTMENT OF DEFENSE, ATLANTA, GA, UNITED STATES

State Youth Coordinator 9/06 – 1/10

Responsible for the overall operations of the State Youth Program.

Developed Standard Operating Procedure for State Youth Program

Hired and trained all youth volunteers to include obtaining proper background checks

Responsible for developing and implementing all Youth Activities to include but not limited to planning multiple camps for military youth, State/National Youth Conference, workshops, trainings and briefings.

Provide Resources & Referrals for all youth related issues.

Partnered with 4H Our Military Kids (OMK) Program to further enhance our programs with camps and other resources made available to us through 4H.

Board member for

Responsible for set up, take down and cleaning event locations for all events state wide

Responsible for ordering supplies, meals & snacks for all events and being aware of allergies.

GA DOD DEPARTMENT OF DEFENSE, ATLANTA, GA, UNITED STATES

Family Assistance Center Coordinator 12/04 – 9/06

Responsible for the overall operation of the Family Assistance Center, to include handling crises and issues of families of mobilized service members.

Work in the community, to include public speaking, oral and written communication.

Market Program in the community by attending/hosting community partner meetings and briefing our program and expressing the needs of Service Members and Families.

Maintain Resource data base from a variety of local, state and national resources and required criteria to apply for assistance.

Perform a variety of administrative and organizational support functions, provide excellent customer service, field crisis calls, case management and case documentation, one on one problem solving, creating & maintaining spreadsheets for crisis trend tracking purposes.

Plan/Host events such as Family Day, Open Houses, Month of the Military Child Celebrations, Group Grief Counseling, and Resource/Job Fair’s etc.

Resources & Referrals services for all needs such as crisis, financial, household and personal needs.

Maintain organizational knowledge of the Georgia Army National Guard and an understanding of the challenges that service members & family members must face.

Yellow Ribbon Program Helped set up the program, Teach Reunion and Reintegration classes, Family Resiliency Classes, Emergency Preparedness, registration and marketing.

Soldier Readiness Processing (SRP) collect data sheets, update information in GMFS, interview service members for potential issues/.concerns before & after mobilization in order to assist families.

AMERICAN INTERNATIONAL GROUP (AIG), ATLANTA, GA, UNITED STATES

Account Manager, September 1998 – December 2004

Managed the accounting and collections for accounts in high-profile Fortune 2000 companies.

Reviewed company policies and made necessary corrections and updates before renewal.

Managed Excel database of bookings and receipts for pending 370 files.

Provided excellent customer service while handling the resolution of billing and accounting matters with both brokers and risk managers.

Reviewed policies and explained coverage to both brokers and risk managers.

Assisted in the design of the former and current Loss Billing system.

Created company training manual and assisted with training of new hires.

Created reports and updated General Ledger for each account.

Assisted manager with special projects as needed.

EQUIFAX RISK MANAGEMENT, AMHERST, NY, UNITED STATES

Collections Manager III, October 1994 – June 1996 and December 1997 – September 1998

Trained new employees on all aspects of collections and job responsibilities.

FDCPA and ACA certified.

Managed American Express and Citibank portfolios.

Maintained AT&T Skip Locate Plus portfolio.

Responsible for Citi Bank Test Project.

Supervised and trained employees.

Place direct phone calls and Emails to customers that are past due.

Set up payment arrangements to bring account current

Set up settlement arrangements to pay off account as a “Settled in Full”

ACCOUNT SOLUTIONS GROUP (ASG), AMHERST, NY, UNITED STATES

Trainer / Skip-tracing Supervisor, June 1996 – December 1997

Educated clients on how to restructure their finances.

Advised cardholders on how to re-establish credit.

Collected on accounts that were 60 to 180 days past due.

Responsible for Bank One & First USA pre-charge off portfolio.

Trained new employees on skip-tracing tactics.

Managed 15 employees.

Responsible for end-of-month charge-off reports.

Created and maintained bonus structure for employees.

Maintained certification for the operation and training on the Fast Data program.

COMPUTER SKILLS

Microsoft Office Suite, Guard Family Management System (GFMS), Family Management Program (FMP), Peoplesoft, Taleo, Concur, Cogent, MVR, NSOPW.

AWARDS AND SPECIAL PROJECTS

GEORGIA COMMENDATION AWARD (2)

HHC 1/121 Commanders Award

A Co 1/121 Commanders Award

Freedom Calls Memorial Wall Coordinator Responsible for setting up Email Accounts via Gmail for the board of directors.

Responsible for setting up Face book account, PayPal account, Survey Monkey Survey.

Responsible for marketing the sale of the bricks in order to pay for the wall.

Responsible for setting up obtaining the plaques on the wall and sale of bricks.

GFMS/SMMS transition working group.

Working group to review the new Guard Family Management (GFMS) database on the platform of the Strength Maintenance Management System (SMMS).

PROFESSIONAL CERTIFICATIONS AND ADDITIONAL TRAININGS

Guard Family Team Building Instructor Certification.

(AFTB) Army Family Team Building Instructor Certification.

Franklin Covey 7 Habits of Highly Effective Military Family Instructor Certification.

(ASIST) Applied Suicide Intervention Skills Training Certification.

Team building, Mentoring and Coaching skills for Managers and Supervisors.

Creative Leadership for Managers, Supervisors and Team Leaders

Managing Multiple Priorities, Projects and Deadlines.

Building an Effective Leadership Team.

Creative Problem Solving and Strategic Thinking.

Assertive Communication Skills for Managers.

HIPAA Certification Yearly

Tricare University Training

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