Management Developer

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Archana Kumari Contact: +1-602-***-****

Linux Admin & IBM Maximo Consultant Email: *******.**********@*****.*** PROFESSIONAL SUMMARY

• 7+ years of experience in IT field, encompassing a wide range of skill set, roles and industry verticals.

• Experience in LINUX administration of RedHat LINUX (RHEL5, 6, 7).

• Extensive experience in Asset Management industry with strong hands-on experience in architectural, design, analysis, implementation, testing and maintenance of various Enterprise Applications based on Maximo technology.

• Proficient in analysing and translating business requirements to technical requirements and architecture.

• Extensive experience in installing, configuring and maintaining application servers (IBM WebSphere).

• Good knowledge on UNIX shell scripting used for automating reoccurring tasks.

• Hands on experience with storage snapshot and cloning.

• Outstanding management skills with experience in fixing security vulnerabilities and coordinating with multiple teams to deploy security patches on time, thus reducing impact for business.

• Hands on experience on server build process.

• Extensive experience on server decommissions process.

• Excellent troubleshooting skills for server/infrastructure related issues.

• Outstanding experience on various ticketing tools likes Service-Now and ISM etc.

• ITIL Certified with excellent knowledge about ITIL Process Management (Incident, Problem, and Change, release and configuration management)

• Requirement analysis, design review and test case preparations and knowledge on QA and user acceptance testing.

• Excellent experience on usage of SharePoint, SVN as well as project documentation.

• Excellent troubleshooting skills for WAS application/server related issues.

• Excellent experience in customer reporting and coordination.

• Extensive experience on excel macro automation, saving lots of manual efforts.

• Good SQL database skills & Maximo application development knowledge.

• Experience in leading and managing teams. Handled multiple roles - Project Lead, Software Architect, Developer, System Admin and Maximo Systems Analyst.

• Hands-on experience on Java coding for Maximo.

• Experience of working in data centres with 24*7 production and on-call support.

• Working experience on hardware and software firewalls.

• Quick learner, excellent team player with excellent problem solving and interpersonal skills.

• Package management using RPM/YUM on LINUX servers.

• Application disaster recovery expertise, resolve customer facing issues, build and software deployments in test/production environments.

• Monitoring and resizing Linux disks on LVM as required.

• Good knowledge on server and file level backup restoration process.

• Expertise in implementing Auto start-up scripts for various applications on Linux servers. 2

Skill Set

Tools: TOAD for Oracle, SQL Developer, Eclipse, putty, IBM ISM ticketing tool, Citrix, SVN, WinScp, Notepad++

Functional Modules: Birt Reporting, Database Configuration, Application Designer, Migration, Integration, customization, Automation Scripts,Conditional expression manager, Escalations, Data Loading.

Database: Oracle 11g

O/S: RHEL 5, 6, 7, AIX 5.1, Windows 7,8 &10

Programming Languages: Java.

Application: IBM Maximo version 6.2, 7.1, 7.5 (Maximo asset management and work management), Maxavera.

App Server: WebSphere

Process: ITIL(Incident, Change & Release Management) PROFESSIONAL EXPERIENCE

1. IBM India Pvt Ltd., Pune, India

Client: NiSource Dec 2014 – May 2018

Technical Expertise:

I have technical expertise in LINUX administration (versions RHEL 5, 6 and 7) and have working knowledge on fixing reoccurring incidents through problem management as well as installing system mandatory security patches on Linux servers. I have experience in maximo application (versions 7.1 and 7.5) including requirement analysis, developing the code, working on use cases, testing and deploying the applications. Responsibilities:

• Leading and managing a team of 8 for deploying, testing and maintaining WebSphere applications in CI/CD environment.

• LINUX administrator and responsible for patching and troubleshooting various RedHat based servers

(versions 5, 6, 7).

• LVM configuration on LINUX servers for extending storage.

• Maintaining icinga monitoring tool on 8000+ servers which includes windows /Linux /Solaris /VMWare.

• Process expertise and thus providing support to team on Incident, Problem, Change and configuration management.

• Operating system security patch management – Identifying enterprise level security patches that will be downloaded to central yum repositories and pushed to all servers on monthly basis. RPM package administration for installing, upgrading and checking dependencies.

• Write, debug and maintain automation scripts as needed using UNIX Shell Scripting.

• Day to day server support (hardware and OS) through service now ticketing tool.

• Created multiple excel macros reducing manual efforts which were being spent on daily reporting.

• Creating/maintaining multiple project documentation for team.

• Servers decommission activities.

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• Working on creating both soft and hard firewalls for various application servers.

• Knowledge on hardware replacement activities.

• Maximo application support along with AIX admin support.

• Responsible for Maximo deployments and server support.

• Responsible for pre and post validations of application and database changes.

• Process Management based on ITIL to meet customer defined SLAs.

• Worked on BIRT Reporting, Database Configuration and Application Designer applications.

• Maintaining daily checks of servers, interfaces and database and sending daily report to client.

• Data import-export through maximo integration framework (MIF). Worked on integration issues, Inbound and outbound errors.

• Responsible for providing regular project status to the customer.

• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.

• To work on incident, change and problem management using Service Now tool for DEV/QA/Production environments.

• Scheduled batch job and cron jobs to monitor system performance.

• Created multiple excel macros reducing manual efforts which were being spent on daily reporting.

• Creating/maintaining multiple project documentation for team.

• Monitoring and resizing Linux disks on LVM as required. 2. Tata Consultancy Services (TCS), Pune, India

Client: British Petroleum Aug 2012 – Apr 2013

Technical Expertise:

Excellent technical expertise in LINUX administration (versions RHEL6 and RHEL7) and in upgrading maximo administration (versions 7.1) I have also worked on implementing customised solutions based on maxavera applications and OS admin experience.

Responsibilities:

Leading and managing a team of 8 for deploying and maintaining WebSphere applications.

Day to day server support (hardware and OS) through service now ticketing tool.

Coordination with various businesses teams to test and deploy application codes and fixes for security vulnerabilities.

Identity/access and user/group management activities.

Scheduled batch job and cron jobs to monitor system performance.

Problem management – Diagnosis, root cause analysis, tracking and permanent resolution of complex or reoccurring incidents.

Application support engineer for which responsibilities includes application enhancements and resolving server related issues.

Analyzing business processes, flows and functions of legacy maximo, performing gap analysis, mapping business process and developing workarounds.

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Responsible for developing project plans, adhered to project milestones, monitored project progress, management reporting, resource management, coordinated offshore development activities.

Responsible for maintaining server heath, database interface and reporting for client.

Ticket Management and Ticket Resolution based on ITIL framework.

Worked on maximo integration issues, Inbound and outbound errors.

Resolve and execute incidents, problems and changes as per the Infosys ITIL process (Change Requests, Service request and project requests for SLA compliance using portfolio analysis/transition process/steady tools and techniques).

Preventive maintenance which includes capacity management, performance management, incident management, change management and release management activities.

Problem management – Diagnosis, root cause analysis, tracking and permanent resolution of complex or reoccurring incidents.

3. Infosys Ltd, Pune, India

Client: Baker Hughes, USA Oct 2008 – June 2012

Technical Expertise:

Excellent technical expertise in developing, testing and maintaining maximo based applications. Also I have created multiple functional and technical help documents. I have expertise in resolving maximo defects. I have experience in LINUX administration (versions RHEL5 and AIX 5.1), Responsibilities:

Worked as maximo application developer.

Configured kick-start files, installed RPMs and packages.

As a member of LINUX administration team, responsible for providing 24*7 support for production servers.

User and group management.

OS related bug fixes in production environment.

Involved in the installation and setup of different environments for Maximo. Configurations of the app server in Web logic for Maximo along with the installation of the Maximo database.

Worked on BIRT Reporting, Database Configuration and Application Designer applications.

Worked on Domains, Escalations, Reporting, Conditional expression manager and start center configuration.

Worked on Migration and testing maximo applications.

Technical and functional specification documents.

Worked on customization track.

Issues and Defect Solving.

Impact Analysis.

Worked on Transportation track.

Validations through Automation Scripts.

Preparation of Technical and Functions specification documents for project requirements. 5

Training/Certifications:

IZ0-051 : Oracle Database 11g: SQL Fundamentals I

ITIL Foundation Certificate In IT Service Management

IBM Certified Deployment Professional - Maximo Asset Management V7.1 implementation

IBM Certified Solution Advisor-Maximo Enterprise Asset Management Solution V2

IBM Maximo Asset Management V7.5 Implementation.

Appreciation Certificate From our client Baker Hughes for our work in Maximo project Education:

Currently on F1 visa, pursuing masters in information technology management in USA.

Bachelor’s in computer applications(BCA)- 2008,Birla Institute of Technology (BIT), India, Regards

Archana Kumari

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