Customer Service Machine Operator
Resume:
CHAUNTAL ELLIS
Customer Service Representative
Columbia, MO
*********@*****.***
Authorized to work in the US for any employer
Accounts Receivable Specialist/
Thermo Fisher Scientific
November 2018 to December 2019
Accounts Receivable
Performed Order Entries thru the use of SAP system Navigate thru numerous applications while processing orders Sent out estimates, invoices and inquiries thru the use Microsoft Outlook Keep track of information gathered and processed thru use of Excel Use Windows based applications
Customer Service Representative
DST Systems
August 2016 to November 2018
• Assisted clients with accounts
• Inbound/outbound calls
• Making contacts with clients and financial advisors
• Sent out correspondence through various outlets
• Resolved client complaints
• Multitask through numerous computer applications Machine Operator
LMV Automotive
April 2014 to April 2016
• Worked various stations assembling automotive parts
• Light routine maintenance on line
• Maintained production level of 90% or above
• Assist in training new employees while maintaining 5s system
• Production Assembler
• Read blueprints and schematics
• Assembled new HVAC systems
• Performed TXV testing for helium leakage
• Documented machine performance
• • Worked as a floater on the lines
• Must have Mechanical knowledge for operations
WORK EXPERIENCE
Customer Service Resolution Specialist
H&R Block Headquarters
August 2012 to April 2014
• Handled customer complaints
• Issued refunds and discounts to retain customers
• Regularly communicated with customers, store managers, district managers and regional managers via Outlook, mail, or by telephone
• Had to assess situation based on information provided and gathered in order to identify situation and resolving it Code & Editing Representative (seasonal)
IRS
August 2011 to June 2012
• Code and edit tax returns
• Sort and filed paperwork
• Sent out inquiries
• Contacted consumers regarding debt in an attempt to collect on their account
• Assisted consumers in setting up payment arrangements to alleviate the balance over time CNA
Penn Valley Community College - Kansas City, MO
September 2009 to November 2009
Diploma
Southeast High School
2005
Attentiveness. Time management skills. ... Ability to 'read' customers... Ability to multi-task and prioritize Microsoft Word computer skills... Type 45 wpm... Excellent written and verbal communication
(10+ years)
CSR
Customer Care
Call Center
Customer Support
Customer Service
Computer Literacy
Basic Math
Sales Experience
Typing
EDUCATION
SKILLS
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