NICOLE BURGIO

*** **** ********* ****** *******, NY 14217

adbqa8@r.postjobfree.com 716-***-****

CAREER SUMMARY

Dedicated project management and data analysis professional with extensive experience in the banking industry. Dedicated to improving results and exceeding established goals. Proven track record of implementing financial and operational controls to drive business growth. Possesses experience in mitigation and controls as well as divestitures and joint ventures. CORE COMPETENCIES

Project Management

Data Analysis

Team Leadership

Process Improvement

Financial Controls

Business Growth

Database Development

Training & Development

MS Office Suite

HIGHLIGHTED ACHIEVEMENTS

ValueCentric

Analyzed files from three customers and 40+ distributors to ensure using advanced MS Excel techniques to update region structure to include Canadian zip codes

Developed solutions for distributor files to be uploaded via Talend instead of manually to improve system production, make issues tracking easier and improve reporting and consistency

Created system functionality to improve data flow for reports and Dataviz (customer interfacing software)

Tailored data reports, exception reports, and reports to specific customer needs for presentation to customers on a weekly, monthly, or quarterly basis

Collaborated with client and internal management to onboard new customers and enhance current customer relationships Citigroup

Led two and three simultaneous projects to implement new standards including maintenance requirements, templates, and train staff and project managers

Reviewed project and program documentation to ensure compliance with baseline Information Security requirements

Migrated LATAM functions under ICG Quality Management using both Agile and Waterfall project management methods

Trained five new team members joining the CRMS team and three employees in Quality Control

Automated access database for the Grand Central Database to automatically email reports created on a daily or weekly basis

Maintained the Grand Central Database when process changes occurred to ensure reports would still generate as expected

Managed global project team located in Belfast, London, New Jersey, Mexico, Columbia, and New York

Migrated Private Bank processes and documentation from Long Island City, NY to Buffalo, NY

Review documents for entry into appropriate inventory database

Performed daily reconciliation of 100+ accounts in an automated environment using Recon Plus/Frontier

Participated in reconcilement and conversion process during a $12.75B divestiture

Improved aging in assigned reconcilements by 74% year over year from 2004 to 2007

Automated a manual reconcilement using a new tool called Recon Plus

Investigated breaks in reconcilement using research tools including Recon Plus/Frontier, databases, and Excel PROFESSIONAL EXPERIENCE

ValueCentric an IQVIA Company – Orchard Park, NY

Data Analyst 2018 – Present

Citigroup – Getzville, NY

IT Quality Analyst 2013 – 2018

Associate Credit Operations Analyst 2011 – 2013

Reconcilement Specialist 2005 – 2011

EDUCATION

University of Phoenix – Phoenix, AZ

Master of Business Administration Degree 2010

Medaille College – Williamsville, NY

Bachelor of Arts Degree in Business Administration 2004 AFFILIATIONS & AWARDS

Treasurer and President of the Theodor Roosevelt Elementary Parent/Teacher Association

Chair for the United Way Day of Caring event and contribution drive

Member of the Institutional Client Group O&T Women’s Circle Mentoring Program

Received the July 2012 CRMS Gold Standard Award for moving private client loan process from Long Island City to Buffalo

Received the 2006 On the Spot Award for implementing the FASB reconcilement process in Recon Plus/Frontier

Participate in Citigroup’s Diversity Council’s Mentor program

Coordinated two holiday parties and a networking event for senior management and current members for the Citigroup Women’s Council

Served as Sergeant at Arms for the MoneyTalks Toastmasters International Club

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