Data Analyst Information Security
Resume:
NICOLE BURGIO
*** **** ********* ****** *******, NY 14217
*********@*****.*** 716-***-****
CAREER SUMMARY
Dedicated project management and data analysis professional with extensive experience in the banking industry. Dedicated to improving results and exceeding established goals. Proven track record of implementing financial and operational controls to drive business growth. Possesses experience in mitigation and controls as well as divestitures and joint ventures. CORE COMPETENCIES
Project Management
Data Analysis
Team Leadership
Process Improvement
Financial Controls
Business Growth
Database Development
Training & Development
MS Office Suite
HIGHLIGHTED ACHIEVEMENTS
ValueCentric
Analyzed files from three customers and 40+ distributors to ensure using advanced MS Excel techniques to update region structure to include Canadian zip codes
Developed solutions for distributor files to be uploaded via Talend instead of manually to improve system production, make issues tracking easier and improve reporting and consistency
Created system functionality to improve data flow for reports and Dataviz (customer interfacing software)
Tailored data reports, exception reports, and reports to specific customer needs for presentation to customers on a weekly, monthly, or quarterly basis
Collaborated with client and internal management to onboard new customers and enhance current customer relationships Citigroup
Led two and three simultaneous projects to implement new standards including maintenance requirements, templates, and train staff and project managers
Reviewed project and program documentation to ensure compliance with baseline Information Security requirements
Migrated LATAM functions under ICG Quality Management using both Agile and Waterfall project management methods
Trained five new team members joining the CRMS team and three employees in Quality Control
Automated access database for the Grand Central Database to automatically email reports created on a daily or weekly basis
Maintained the Grand Central Database when process changes occurred to ensure reports would still generate as expected
Managed global project team located in Belfast, London, New Jersey, Mexico, Columbia, and New York
Migrated Private Bank processes and documentation from Long Island City, NY to Buffalo, NY
Review documents for entry into appropriate inventory database
Performed daily reconciliation of 100+ accounts in an automated environment using Recon Plus/Frontier
Participated in reconcilement and conversion process during a $12.75B divestiture
Improved aging in assigned reconcilements by 74% year over year from 2004 to 2007
Automated a manual reconcilement using a new tool called Recon Plus
Investigated breaks in reconcilement using research tools including Recon Plus/Frontier, databases, and Excel PROFESSIONAL EXPERIENCE
ValueCentric an IQVIA Company – Orchard Park, NY
Data Analyst 2018 – Present
Citigroup – Getzville, NY
IT Quality Analyst 2013 – 2018
Associate Credit Operations Analyst 2011 – 2013
Reconcilement Specialist 2005 – 2011
EDUCATION
University of Phoenix – Phoenix, AZ
Master of Business Administration Degree 2010
Medaille College – Williamsville, NY
Bachelor of Arts Degree in Business Administration 2004 AFFILIATIONS & AWARDS
Treasurer and President of the Theodor Roosevelt Elementary Parent/Teacher Association
Chair for the United Way Day of Caring event and contribution drive
Member of the Institutional Client Group O&T Women’s Circle Mentoring Program
Received the July 2012 CRMS Gold Standard Award for moving private client loan process from Long Island City to Buffalo
Received the 2006 On the Spot Award for implementing the FASB reconcilement process in Recon Plus/Frontier
Participate in Citigroup’s Diversity Council’s Mentor program
Coordinated two holiday parties and a networking event for senior management and current members for the Citigroup Women’s Council
Served as Sergeant at Arms for the MoneyTalks Toastmasters International Club
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