NTIGASHIRA NESTOR

Calgary AB

adbq8h@r.postjobfree.com

403-***-****

Bilingual (French and English) Customer Care Representative

Extensive customer service experience working in the private and non-for profit sector in diverse countries. Aim to safeguard customers and organization’s privacy and building a strong client relationship through my communication and problem resolution skills.

HIGHLIGHTS OF QUALIFICATIONS

Fluency in French, English, Kinyarwanda, Kirundi, Swahili and intermediate knowledge of Lingala.

Proficiency in Microsoft Word, Excel, PowerPoint and Internet.

Reporting and strong data entry skills.

Safeguarding customers’ privacy.

Listening actively to understand customers’ needs and fulfill their expectations.

Communicating to customers in a way they understand by showing them a full respect.

Maintaining strong clientele relationship by being punctual and recommending tailored solutions.

Building trust and company’s reputation

RELATED EXPERIENCE

Francophone Team Lead (Volunteer position) 2019

Calgary Catholic Immigrant Society

Assessed problems for newcomers who speak French, Kinyarwanda, Kirundi and Swahili as a primary language by translating and interpreting those languages to English.

Customer Care & Marketing Service 2018-2019

Rongalink Auto Care

Called up customers who have visited the company to communicate price adjustments and new products and services availability to increase sales.

Greeted, assisted and responded to customer inquiries to assist buying decisions with the right amount of information about the products in stock.

Translator and Interpreter 2018-2019

United Nations High Commission of Refugees

Translated and interpreted Kinyarwanda, Kirundi, Kinyamulenge, Swahili, and French to English for 10 refugees daily. 1500 of them have got their refugee status and they are employed now in Kenya while 65 have been resettled in the USA, Canada, and Australia.

Trained 15 associations and 20 members in financial education, including financial assets and debts. This allowed them to have financial flexibility and to save for emergencies in Kenya with Danish Refugee Council.

Field Education Officer 2017-2018

Xavier Project

Reported non-paid salaries to community chief in 2017, helping workers to recover their salaries.

Mobilized and selected 108 families to transfer their children from private to public schools by providing scholarships.

Performed and reported 2040 home visit assessments to the police or any agency in charge of human rights abuse.

Advised and counselled adults or children with special health issues twice per week.

Supervisor and Server 2016-2017

Dormans restaurant

Offered a variety of coffee blends to meet the different local and foreign customer taste profiles.

Storekeeper and Logistics 2015-2016

Tuskys supermarket.

Served as a cashier and made stock inventory, managed the store layout, supervised staff and kept records of sales in an organized structure by a general control over all the activities in the store.

Arranged merchandise by category on the shelves by cross-checking physically stock at frequent intervals to avoid stock loss and ensured safekeeping of items.

Made a requisition of stocks in high demand ahead of time.

Technician Installer of Optic Fibre 2014-2015

Kinde Engineer Works Ltd

Installed the Optic fibre and back filling the trench welfare after connecting the fibre to the server.

French Teacher 2014-2015

Prime Junior High School in Rongai

Planned and organized 5 French classes per week

Taught French basics including vocabulary and grammar structure to High School students.

Graded French assignments and tests

EDUCATION

Degree in law 2002

University of Rwanda

Certificate in Sexual Orientation and Gender Integration 2019

Calgary Sexual Health Centre

Legal Assistant Program 2019

Reeves College

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