Manager, Training, Educator, Coaching, Microsoft Office

Rhesa Scott-Sandifer, BA, CST

Crown Point, IN 219-***-****

**********@*****.***

Healthcare Manager

Contracting Operational Leadership Training

Forward-thinking Healthcare Manager and Surgical Technology Program Director with expertise in performance assessments, team coaching and training, data analysis, and contract implementation. Engaging communicator skilled in building a team consensus on strategic plans, process improvements, and the overall direction of the company. Experienced in financial management, resource allocation, and cost reduction. Strict focus on reaching business objectives and ensuring the long-term success of the organization.

Quality Assurance Initiatives

Data & Statistical Analysis

Team Leadership & Mentoring

Business Management

Program Development

Medical Credentialing

Written & Oral Communication

Corporate Consulting

Technical Integration

Curriculum Development

EMR & Internal Databases

Project Controllerships

PROFESSIONAL EXPERIENCE

METHODIST HOSPITALS, Merrillville, IN 2018 – Present Sterile Processing Department Supervisor

Integral in building, training, and mentoring a team of highly qualified staff able to perform the scope of work; offer opportunities for educational and professional advancement by introducing a range of courses for employees.

Maintain compliance by nourishing a working knowledge of AAMI, AORN, IAHCSMM, OSHA, and JC standards.

Drive productivity, evaluate performance, and analyze KPIs to inform decisions on the needed improvements.

Improve patient outcomes by conceptualizing, developing, and overseeing the quality assurance program.

Reduce chances for contamination by upholding strict infection control and isolation protocols across the facility.

Vital in inventory management and utilizing cost-effective ordering processes for SPD and the operating room. MALCOLM X COLLEGE, Chicago, IL 2016 - 2018

Interim Surgical Technology and Sterile Processing Program Director / Instructor

Supported effective care by taking charge over training, developing a comprehensive curriculum, distributing and grading tests, and providing constructive feedback to surgical technologists in a clinical setting.

Coordinated opportunities for students to get hands-on experience by setting them up with clinical shifts and bridging connections between classroom materials and a professional environment; stepped in to guide students as needed.

Optimized information retention by utilizing compelling materials and rewarding high performances with recognition.

Heavily participated in team meetings, offered insight into areas needing enhancements, and pitched innovative ideas to advance the company’s success; prioritized patient experiences and strived for continuous growth. BROWN MACKIE COLLEGE, Merrillville, IN 2006 - 2016 Surgical Technology Program Director

Visionary leader of the department focused on collaborating with cross-functions to revitalize program aspects, establish critical guidelines, and equip instructors with the tools to provide high quality coursework and curriculum.

Conceived of and launched strategic plans while solidifying an overall direction for the campus to achieve ongoing success; exemplified the missions and values of the educational institution and cultivated a positive culture.

Piloted the on-boarding process and carefully evaluated applications to select the most promising candidates.

Investigated data that outlined student demographics, performance levels, attendance, and clinical involvement.

Assisted in shaping programs that allowed higher rates of student retention and alumni involvement.

Supplied solutions for corrective actions and programs that provided additional help for under-performing students. Rhesa Scott-Sandifer, BA, CST

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Additional Work Experience:

Certified Surgical Technologist, Center for Minimally Invasive Surgery, Munster, IN (current, PRN) Surgical Technology Curriculum Consultant, Harper College, Palatine, IL (2 years) Surgical Technology Instructor, Olympia College, Merrillville, IN (4 years) Certified Surgical Technologist, Methodist Hospitals, Merrillville, IN (2 years) Surgical Technologist, Christ Hospital, Oak Lawn, IL (4 years) EDUCATION & CREDENTIALS

Master of Science, Major, Business Management; Minor, Healthcare Management Capella University, Minneapolis, MN

to be completed 2020

Bachelor of Applied Science, Healthcare Management Siena Heights University, Adrian, MI

Surgical Technology Training

Horizon Career College, Merrillville, IN

Medical Transcription Training

Penn Foster College, Scranton, PA

Certified Surgical Technologist, National Board of Surgical Technology and Surgical Assistant CPR Certification, American Heart Association

MEMBERSHIPS

Member, Association for Surgical Technology and Surgical Assisting

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